Cancellation and Refund Policy
We understand that circumstances may change, and you may need to cancel your registration for our enrollment training courses. To ensure a fair and consistent policy, we have established the following cancellation and refund guidelines:
Cancellation Period
If you decide to cancel your registration six (6) or more working days before the scheduled training, you are eligible for a full refund of your payment.
Credit for Future Courses
If you cancel your registration with less than five (5) working days before the training, we regret that we cannot offer a refund. However, we will provide you with a credit that can be used toward any future course organized by our company.
Transfer of Registration
In the event that you cannot attend the training, you have the option to transfer your registration to a colleague or friend. Please notify us in advance with the details of the individual who will attend in your place.
No-Show Policy
Failure to attend the training without prior notice will not entitle you to a refund. But we will offer a credit for future courses.
Request for Cancellation
To cancel your registration or request a transfer, please contact our customer support team by sending message to Louisa@electricityforum.com at least five (5) working days before the training. We recommend that you retain confirmation of your cancellation request for your records.
Course Rescheduling or Cancellation by Our Company
n the unlikely event that we need to reschedule or cancel a course, we will provide you with alternative options, including a full refund of your payment. We will make every effort to notify you in advance of any such changes.
Non-personal Information Collected Automatically
Our Web server logs information about visitors that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, the domain name of the Web site from which you linked to our site or advertisement, and which web pages are being used.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information. This information is used and analyzed only at an aggregate level to help us: understand trends and patterns; improve the content and design of the publisher's web site; to enable our audit bureau to verify our claims of traffic to the site; and, to help advertisers and potential advertisers assess the suitability of the site for their advertising campaigns. This information is not reviewed at an individual level.
Please note that the terms and conditions of this cancellation policy are subject to change at the discretion of our company, and any updates will be posted on our website and communicated to registered participants as applicable. We appreciate your understanding and cooperation regarding our cancellation and refund policy. If you have any questions or require further clarification, please do not hesitate to contact us. Thank you for choosing our enrollment training courses, and we look forward to serving your educational needs.