OEB code amendments directed at service
The changes create rules specific to disconnection for non-payment, security deposits, arrears management programs, equal payment plans, bill issuance and payment, correcting billing errors, allocating partial payments between electricity and non-electricity costs, and managing customer accounts.
Examples include:
• Ensuring customers receive at least 10 days notice before their service is disconnected for non-payment
• Making arrears management programs available to residential customers who qualify and are unable to pay their electricity bill
• Ensuring security deposits are applied against any arrears before a disconnection notice can be issued to a residential customer
• Making equal monthly payment plans available to residential customers and
• Providing a 60-day notice period if any regular resident at a customer's home faces a significant health risk if their electricity supply is disconnected.
The amendments flow from a Board-initiated consultation process concerning how electricity distributors provide service to their customers.
Most of the amendments will take effect on January 1, 2011. The new arrears management programs and equal monthly payment plans will come into force on October 1, 2010 and April 1, 2011, respectively.
Related News
BC Hydro launches program to help coronavirus-affected customers with their bills
VANCOUVER - BC Hydro is implementing a program to help people pay their bills if they’re affected by the novel coronavirus.
The Crown corporation says British Columbians are facing a variety of financial pressures related to the COVID-19 pandemic, as some workplaces close or reduce staffing levels.
BC Hydro said it also expects increased power usage as more people stay home amid health officials’ requests that people take social distancing measures.
Under the new program, customers will be able to defer bill payments or arrange a payment plan with no penalty.
BC Hydro says some customers could also be eligible…
