OEB code amendments directed at service
The changes create rules specific to disconnection for non-payment, security deposits, arrears management programs, equal payment plans, bill issuance and payment, correcting billing errors, allocating partial payments between electricity and non-electricity costs, and managing customer accounts.
Examples include:
• Ensuring customers receive at least 10 days notice before their service is disconnected for non-payment
• Making arrears management programs available to residential customers who qualify and are unable to pay their electricity bill
• Ensuring security deposits are applied against any arrears before a disconnection notice can be issued to a residential customer
• Making equal monthly payment plans available to residential customers and
• Providing a 60-day notice period if any regular resident at a customer's home faces a significant health risk if their electricity supply is disconnected.
The amendments flow from a Board-initiated consultation process concerning how electricity distributors provide service to their customers.
Most of the amendments will take effect on January 1, 2011. The new arrears management programs and equal monthly payment plans will come into force on October 1, 2010 and April 1, 2011, respectively.
Related News
Energy Ministry may lower coal production target as Chinese demand falls
JAKARTA - The Energy and Mineral Resources (ESDM) Ministry is considering lowering the coal production target this year as demand from China has shown a significant decline since the start of the outbreak of the novel coronavirus in the country late last year, a senior ministry official has said.
The ministry’s coal and mineral director general Bambang Gatot Ariyono said in Jakarta on March 12 that the decline in the demand had also caused a sharp drop in coal prices on the world market, which could cause the country’s miners to reduce their production.
The 2020 minerals and coal mining program and…
