OEB to review customer billing practices and performance policy

subscribe

The Ontario Energy Board, or OEB, is increasingly focused on ensuring customers are well served by their distributors and receive appropriate value for the price they pay. To this end, the Board is currently pursuing a number of initiatives to improve the customerÂ’s bill and make it more effective in helping households and small businesses manage their energy costs.

Timely and accurate billing by electricity and natural gas distributors is essential to customer satisfaction. As such, the Board wants to ensure that billing practices by all distributors in Ontario meet those customer needs and expectations as well as their preferences for more frequent updates on their energy use.

OEBÂ’s goal is to give more customers a better understanding of their energy consumption so that they can better manage that consumption and control their costs. OEB intends to consider policies related to billing practices for all regulated natural gas and electricity distributors to help meet these objectives. The OEB is also in the process of developing a measure for billing accuracy that would be included on each electricity distributorÂ’s performance scorecard, as established by the Board earlier this year.

By undertaking this initiative, the OEB expects to take advantage of the recent upgrades to the electricity system and investments in smart meters to provide additional benefits for customers. This will result in more accurate bills for consumers and receipt of electricity usage information based on actual meter readings in a more timely and convenient manner. The Board will also review the availability of e-billing as an option for customers.

Related News

electric vehicle

Opinion: The awesome, revolutionary electric-car revolution that doesn't actually exist

TORONTO - Something strange happened at the Ecofiscal Commission recently. Earlier this month, the carbon-tax advocacy group featured on its website as one of its advisers the renowned Canadian economist (and FP Comment columnist) Jack M. Mintz. The other day, suddenly and without fanfare, Mintz was gone from the website, and the commission’s advisory board.

Advisers come and advisers go, of course, but it turns out there was an impetus for Mintz’s departure. The Ecofiscal Commission in its latest report, dropped just before Canada Day, seemingly shifted from its position that carbon prices were so excellent at mimicking market forces…

READ MORE
climate change survey

More than Two-thirds of Americans Indicate Willingness to Give or Donate Part of their Income in Support of the Fight Against Climate Change

READ MORE

hydro one building

Hydro One reports $1.1B Q2 profit boosted by one-time gain due to court ruling

READ MORE

china-path-to-carbon-neutrality

China's Path to Carbon Neutrality

READ MORE

A resilient Germany is weathering the energy crunch

READ MORE