PowerStream never asks for a pre-paid credit card payment or wire transfer in overdue account situations nor does its Customer Service department call from an outbound 1-800 number. The companyÂ’s standard procedure is to provide multiple notices prior to disconnection including an automated reminder call as well PowerStream always hand delivers a Final Notice to the service address prior to any disconnection occurring.
In the event customers receive a suspicious call:
- Do not provide any personal information including PowerStream or credit card account numbers
- Collect any information possible about the caller
- Contact PowerStream’s Customer Service department at 1-877-963-6900 during regular business hours, Monday-Friday 8 a.m. – 4:30 p.m. to report the incident