FortisAlberta launches mobile app to report and view outage information

FortisAlberta Outage Map delivers real-time power outage mapping, estimated restoration times, customer self-service updates, and mobile app access across Alberta, enhancing electricity service visibility for homes, farms, and businesses in rural communities.

FortisAlberta, an electricity distribution company, has launched a Mobile App that includes an outage map. Through the App, customers are able to report outages, view current and planned outages and get the details they need right away.

"Enhancing our customer satisfaction and experience through technology is a significant priority," says Rob Tisdale, Vice President, Customer and Information Services. "To achieve this, we continue to leverage and implement new technology to provide our customers with greater access to information about FortisAlberta and their electricity service."

With real-time mapping information, customers may view the cause, start time, estimated power restoration time and the number of customers affected in their area, regardless of location, all through FortisAlberta's outage map. With increased visibility, customers can see exactly what area is affected, and they are able to zoom into specific areas using an outage mapping system and receive more details instantly.

This self-service tool will provide customers with the ability to receive relevant outage information immediately, similar to Burlington Hydro's outage management system launched recently, with added functionalities to come in future releases. The Mobile App is available for download on Apple, Android and Windows platforms.

FortisAlberta serves the electricity needs of homes, farms and business in more than 200 growing communities across rural Alberta. The company's focus is the safe and reliable delivery of electricity, continuing to provide electricity service across the province with more than 120,000 kilometres of power lines.

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