Super Bowl outage traced to relay device
The device was specifically installed to protect the Mercedes-Benz Superdome equipment in the event of a cable failure between the switchgear and the stadium.
While the relay functioned without issue during a number of high-profile events – including the New Orleans Bowl, the New Orleans Saints–Carolina Panthers game, and the Sugar Bowl – during Sunday’s game, the relay device triggered, signaling a switch to open when it should not have, causing the partial outage.
This device has since been removed from service and new replacement equipment is being evaluated.
“While some further analysis remains, we believe we have identified and remedied the cause of the power outage and regret the interruption that occurred during what was a showcase event for the city and state,” said Charles Rice, president and chief executive officer of Entergy New Orleans.
Entergy New Orleans, Inc. is an electric and gas utility serving Orleans Parish and is a subsidiary of Entergy Corporation. The company provides electricity to more than 160,000 customers and natural gas to more than 100,000 customers in Orleans Parish.
Related News

Energy UK - Switching surge continues
LONDON - More than 600,000 customers took steps to save on their energy bills this winter by switching electricity provider in October, the latest figures from Energy UK reveal.
A third (32 per cent) of those changing providers in October moved to small and mid-tier suppliers.
With recent research showing that that nine in ten energy switchers were happy with the process of changing suppliers and with the reassurance provided by the Energy Switch Guarantee - a series of commitments ensuring switches are simple, speedy and safe - more and more customers are now confident when looking to move.
Lawrence Slade, chief executive of Energy UK said:…