Billing, smart meters top complaint list

By Toronto Sun


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Electricity customers upset over billing problems or smart meters were the most common hydro complaints filed to the Ontario Energy Board OEB, according to its latest Consumer Snapshot.

The top concern related to energy retailers and marketers was the existence of a contract tying a person to a particular company even though that customer had no recollection of signing it or seeing a copy.

“The OEB encourages consumers with a complaint about their utility, electricity retailer or natural gas marketer to contact the company first to try and resolve the complaint,” the Snapshot says. “If the consumer has contacted the company but the complaint has not been resolved to the satisfaction of the consumer, the consumer may file the complaint with the OEB’s Consumer Relations Centre.”

The OEB received 1,769 complaints during the period between April and June, according to the most recent information available, and 479 of these were “escalated” for further review.

“Approximately $152,000 returned to consumers for billing adjustments, waived liquidated damages and reimbursements by licensees,” the report stated.

There are some complaints the OEB canÂ’t do much about because it lacks jurisdiction or information.

Some examples are people calling to complain that they donÂ’t like smart meters or time-of-use pricing.

The provincial government has decreed that all homes will have smart meters.

The OEB regulates the provinceÂ’s electricity and natural gas sectors.

Customers with a complaint can contact the OEB by phone, letter, fax, e-mail or with a web form.

Consumers can also check out the Snapshot on line to see which companies are getting the most complaints.

TOP FIVE COMPLAINTS FOR UTILITIES:

1. Billing, including errors in billing amount, no bills received, transfer of arrears from another customer

2. Smart Meters/Time of Use such as not wanting a smart meter, increased bill amount with TOU prices

3. Rate issues

4. Disconnection, reconnection, new connections

5. Ontario Energy Board bill insert asking about timing, content.

TOP FIVE COMPLAINTS FOR ENERGY RETAILER/MARKETER

1. No copy of contract

2. Reaffirmation, such as declining contract on reaffirmation

3. Renewal, such as renewed after cancellation request

4. Misrepresentation of identity, such as person claimed to be with government, utility of OEB

5. Cancellation charges.

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Power firms win UK subsidies for new Channel cables project

UK Electricity Interconnectors secure capacity market subsidies, supporting winter reliability with seabed cables to France and Belgium via the Channel Tunnel, lowering consumer costs, squeezing coal, and challenging new gas plants through cross-border energy trading.

 

Key Points

High-voltage cables linking Britain to Europe, securing backup capacity, cutting costs and boosting winter reliability.

✅ Won capacity market contracts at record-low prices

✅ Cables to France and Belgium via Channel Tunnel, seabed routes

✅ Squeezes coal, challenges new gas; renewables may join market

 

New electricity cables across the Channel to France and Belgium will be a key part of keeping Britain’s lights on during winter amid record electricity prices across Europe in the early 2020s, after their owners won backup power subsidies in a government auction this week.

For the first time, interconnector operators successfully bid for a slice of hundreds of millions’ worth of contracts in the capacity market. That will help cut costs for consumers, given how electricity is priced in Europe today, and squeeze out old coal power plants.

Three new interconnectors are currently being built to Europe, almost doubling existing capacity, with one along the Channel Tunnel and two on the seabed: one between Kent and Zeebrugge and one from Hampshire to Normandy. 

The interconnectors were success stories in this week’s capacity auction, which saw power firms bid to provide backup electricity in the winter of 2021/22. Prices for the four-year contracts hit a record low of £8.40 per kilowatt per year, which analysts described as a shock and well below expectations.

One industry source said the figure was “miles away” from what is needed to encourage companies to build big new gas power stations, which some argue are necessary to fill the gap when the UK’s ageing nuclear reactors close as Europe loses nuclear power across the region over the next decade.

While bad news for those firms, the low price is good for consumers. The subsidies will add about £525m to energy bills, or £5.68 for the average household, compared with £11 for the year before, according to analysts Cornwall Insight.

Existing gas power stations scooped up most of the contracts, but new gas ones lost out, as did several coal plants. Battery storage plants, a standout success in the last auction, fared comparatively poorly after changes to the rules.

Experts at Bernstein bank said the the misses by coal meant that around half the UK’s remaining coal power capacity could close from October 2019, when existing capacity market contracts run out. Chaitanya Kumar, policy adviser at thinktank Green Alliance, said: “Coal’s exit from the UK’s energy system just moved a step closer as coal contracts fell by half compared with last year.”

Tom Edwards, an analyst at Cornwall Insight, said that more interconnectors were likely to bid into future rounds of the capacity market, such as the cable being laid between Norway and the UK. Relying on foreign power supplies was fine, he said, provided Brexit did not make energy trading more difficult and the interconnectors delivered at times of need, where events like Irish grid price spikes illustrate the stress points.

However, one industry source, who wants to see new gas plants built in the UK, said the results showed that the system was not working, amid UK peak power prices that have climbed in recent trading. “That self-sufficiency doesn’t seem to be a priority at a time when we’re breaking away from Europe is a bit weird,” they said.

But the prospects for new gas plants in future rounds of the capacity market look bleak. They will very likely face a new source of competition next year, if energy regulator Ofgem approves a proposal to allow renewables to compete too.

 

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Washington State Ferries' Hybrid-Electric Upgrade

Washington State Hybrid-Electric Ferries advance green maritime transit with battery-diesel propulsion, lower emissions, and fleet modernization, integrating charging infrastructure and reliable operations across WSF routes to meet climate goals and reduce fuel consumption.

 

Key Points

New WSF vessels using diesel-battery propulsion to cut emissions, improve efficiency, and sustain reliable ferry service.

✅ Hybrid diesel-battery propulsion reduces fuel use and CO2

✅ Larger vessels with efficient batteries and charging upgrades

✅ Compatible with WSF docks, maintenance, and safety standards

 

Washington State is embarking on an ambitious update to its ferry fleet, introducing hybrid-electric boats that represent a significant leap toward greener and more sustainable transportation. The state’s updated plans reflect a commitment to reducing carbon emissions and enhancing environmental stewardship while maintaining the efficiency and reliability of its vital ferry services.

The Washington State Ferries (WSF) system, one of the largest in the world, has long been a critical component of the state’s transportation network, linking various islands and coastal communities with the mainland. Traditionally powered by diesel engines, the ferries are responsible for significant greenhouse gas emissions. In response to growing environmental concerns and legislative pressure, WSF is now turning to hybrid-electric technology similar to battery-electric high-speed ferries seen elsewhere to modernize its fleet and reduce its carbon footprint.

The updated plans for the hybrid-electric boats build on earlier efforts to introduce cleaner technologies into the ferry system. The new designs incorporate advanced hybrid-electric propulsion systems that combine traditional diesel engines with electric batteries. This hybrid approach allows the ferries to operate on electric power during certain segments of their routes, reducing reliance on diesel fuel and cutting emissions as electric ships on the B.C. coast have demonstrated during similar operations.

One of the key features of the updated plans is the inclusion of larger and more capable hybrid-electric ferries, echoing BC Ferries hybrid ships now entering service in the region. These vessels are designed to handle the demanding operational requirements of the Washington State Ferries system while significantly reducing environmental impact. The new boats will be equipped with state-of-the-art battery systems that can store and utilize electric power more efficiently, leading to improved fuel economy and lower overall emissions.

The transition to hybrid-electric ferries is driven by both environmental and economic considerations. On the environmental side, the move aligns with Washington State’s broader goals to combat climate change and reduce greenhouse gas emissions, including programs like electric vehicle rebate program that encourage cleaner travel across the state. The state has set ambitious targets for reducing carbon emissions across various sectors, and upgrading the ferry fleet is a crucial component of achieving these goals.

From an economic perspective, hybrid-electric ferries offer the potential for long-term cost savings. Although the initial investment in new technology can be substantial, with financing models like CIB support for B.C. electric ferries helping spur adoption and reduce barriers for agencies, the reduced fuel consumption and lower maintenance costs associated with hybrid-electric systems are expected to lead to significant savings over the lifespan of the vessels. Additionally, the introduction of greener technology aligns with public expectations for more sustainable transportation options.

The updated plans also emphasize the importance of integrating hybrid-electric technology with existing infrastructure. Washington State Ferries is working to ensure that the new vessels are compatible with current docking facilities and maintenance practices. This involves updating docking systems, as seen with Kootenay Lake electric-ready ferry preparations, to accommodate the specific needs of hybrid-electric ferries and training personnel to handle the new technology.

Public response to the hybrid-electric ferry initiative has been largely positive, with many residents and environmental advocates expressing support for the move towards greener transportation. The new boats are seen as a tangible step toward reducing the environmental impact of one of the state’s most iconic transportation services. The project also highlights Washington State’s commitment to innovation and leadership in sustainable transportation, alongside global examples like Berlin's electric flying ferry that push the envelope in maritime transit.

However, the transition to hybrid-electric ferries is not without its challenges. Implementing new technology requires careful planning and coordination, including addressing potential technical issues and ensuring that the vessels meet all safety and operational standards. Additionally, there may be logistical challenges associated with integrating the new ferries into the existing fleet and managing the transition without disrupting service.

Despite these challenges, the updated plans for hybrid-electric boats represent a significant advancement in Washington State’s efforts to modernize its transportation system. The initiative reflects a growing trend among transportation agencies to embrace sustainable technologies and address the environmental impact of traditional transportation methods.

In summary, Washington State’s updated plans for hybrid-electric ferries mark a crucial step towards a more sustainable and environmentally friendly transportation network. By incorporating advanced hybrid-electric technology, the state aims to reduce carbon emissions, improve fuel efficiency, and align with its broader climate goals. While challenges remain, the initiative demonstrates a commitment to innovation and underscores the importance of transitioning to greener technologies in the quest for a more sustainable future.

 

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Biden calls for 100 percent clean electricity by 2035. Here’s how far we have to go.

Biden Clean Energy Plan 2035 accelerates carbon-free electricity with renewables, nuclear, hydropower, and biomass, invests $2T in EVs, grid and energy efficiency, and tightens fuel economy standards beyond the Clean Power Plan.

 

Key Points

A $2T U.S. climate plan for carbon-free power by 2035, boosting renewables, nuclear, EVs, efficiency, and grid upgrades.

✅ Targets a zero-carbon electric grid nationwide by 2035

✅ Includes renewables, nuclear, hydropower, and biomass in standard

✅ Funds EVs, grid modernization, weatherization, and fuel economy rules

 

This month the Democratic presumptive presidential nominee, Joe Biden, outlined an ambitious plan, including Biden’s solar plan to expand clean energy, for tackling climate change that shows how far the party has shifted on the issue since it controlled the White House.

President Barack Obama’s Clean Power Plan had called for the electricity sector to cut its carbon pollution 32 percent by 2030, and did not lay out a trajectory for phasing out oil, coal or natural gas production.

This year, Democratic 2020 hopefuls such as Sen. Bernie Sanders (I-Vt.) went much further, suggesting the United States should derive all of its electricity from renewable sources by 2030, moving to 100% renewables as part of a $16.3 trillion plan to wean the nation away from fossil fuels. Many other congressional Democrats have embraced the Green New Deal — the nonbinding resolution calling for a carbon-free power sector by 2030 and more energy efficient buildings and vehicles, along with a massive investment in electric vehicles and high-speed rail.

Last year, 38 percent of U.S. electricity generated came from clean sources, according to a Washington Post analysis of data from the U.S. Energy Information Administration, and in April renewables hit a record 28% nationwide.

Biden’s new plan, which carries a price tag of $2 trillion, would eliminate carbon emissions from the electric sector by 2035, impose stricter gas mileage standards, fund investments to weatherize millions of homes and commercial buildings, and upgrade the nation’s transportation system. To reach its 2035 carbon-free electricity goal, the campaign includes wind, solar and several forms of energy, acknowledging why the grid isn’t yet 100% renewable while balancing reliability, that are not always counted in state renewable portfolio standards, such as nuclear, hydropower and biomass.

“A great appeal of the Biden proposal is that it is much closer to targeting carbon directly, which is the ultimate enemy, and plays fewer favorites with particular technologies,” said Michael Greenstone, who directs the University of Chicago’s Energy Policy Institute. “This will reduce the costs to consumers and give more carbon bang for the buck.”

But some environmentalists, such as Friends of the Earth President Erich Pica, question the idea of including more controversial carbon-free technologies. “There is no role for nuclear in a least-cost, low carbon world. Including these dinosaurs in a clean energy standard is going to incentivize industry efforts to keep aging, dangerous facilities online,” Pica said in an email.

Hydropower, which relies on a system of moving water that constantly recharges, is defined as renewable by the Environmental Protection Agency. Biomass is often considered as carbon neutral because even though it releases carbon dioxide when it is burned, the plants capture nearly the same amount of CO2 while growing.


Both forms of energy have come under fire for their environmental impacts, however. Damming streams and rivers can destroy fish habitat and make it more difficult for them to spawn, and it also seems unlikely that hydropower will expand its current 6 percent share of the nation’s electrical grid.

Many experts argue that classifying biomass energy as carbon neutral provides an incentive to cut down trees that would otherwise remain standing and sequester carbon. “If burning this wood were good for the climate, then we should not recycle paper, we should burn it,” noted Tim Searchinger, a research scholar at the Princeton School of Public and International Affairs.

Illinois lead the nation in the amount of electricity generated from nuclear power

More than half of the country — 30 states, Washington, and three territories — have adopted a renewable portfolio standard (RPS), according to the National Conference of State Legislatures, and seven states and one territory have set renewable energy goals. While 14 states, along with the District, Puerto Rico and the Virgin Islands, have established requirements of 50 percent or more carbon-free electricity, nearly as many have set theirs at 15 percent or less.

Maine Gov. Janet Mills (D), who has called for 100% renewable electricity in the state, has pushed clean electricity aggressively since taking office in 2019, lifting a wind energy moratorium imposed by her predecessor and signing bills aimed at expanding the state’s carbon-free energy sources. Biomass accounts for a quarter of the state’s electricity, more than any other state.

New York has one of the country’s most ambitious climate targets, which it scaled up last year. It aims to obtain 70 percent of its power from renewable sources within a decade, a period when renewables surpassed coal in U.S. generation, and eliminate carbon altogether by 2040, even as the state is in the process of shutting down a major nuclear plant near New York City, Indian Point, which is slated to cease operating on April 30, 2021.

... while other states are weakening theirs

Last year, Ohio weakened its renewable energy standard from a target of 12.5 percent in 2027 to 8.5 percent by 2026, even as renewables topped coal nationwide for the first time in over a century, without setting any future goals, and jettisoned its energy efficiency standard. West Virginia — which established modest renewable requirements in 2009 — repealed them altogether in 2015, the year they were set to take effect.

 

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Parked Electric Cars Earn $1,530 From Europe's Power Grids

Vehicle-to-Grid Revenue helps EV owners earn income via V2G, demand response, and ancillary services by exporting stored energy, supporting grid balancing, smart charging, and renewable integration with two-way charging infrastructure.

 

Key Points

Income EV owners earn by selling battery power to the grid for balancing, response, and flexibility services.

✅ Earn up to about $1,530 annually in Denmark trials

✅ Requires V2G-compatible EVs and two-way smart chargers

✅ Provides ancillary services and supports renewable integration

 

Electric car owners are earning as much as $1,530 a year just by parking their vehicle and feeding excess power back into the grid, effectively selling electricity back to the grid under V2G schemes.

Trials in Denmark carried out by Nissan and Italy’s biggest utility Enel Spa showed how batteries inside electric cars could, using vehicle-to-grid technology, help balance supply and demand at times and provide a new revenue stream for those who own the vehicles.

Technology linking vehicles to the grid marks another challenge for utilities already struggling to integrate wind and solar power into their distribution system. As the use of plug-in cars spreads, grid managers will have to pay closer attention and, with proper management, to when motorists draw from the system and when they can smooth variable flows.

For example, California's grid stability efforts include leveraging EVs as programs expand.

“If you blindingly deploy in the market a massive number of electric cars without any visibility or control over the way they impact the electricity grid, you might create new problems,” said Francisco Carranza, director of energy services at Nissan Europe in an interview with Bloomberg New Energy Finance.


 

While the Tokyo-based automaker has trials with more than 100 cars across Europe, only those in Denmark are able to earn money by feeding power back into the grid. There, fleet operators collected about 1,300 euros ($1,530) a year using the two-way charge points, said Carranza.

Restrictions on accessing the market in the U.K. means the company needs to reach about 150 cars before they can get paid for power sent back to the grid. That could be achieved by the end of this year, he said.

“It’s feasible,” he said. “It’s just a matter of finding the appropriate business model to deploy the business wide-scale.’’

Electric car demand globally is expected to soar, challenging state power grids and putting further pressure on grid operators to find new ways of balancing demand. Power consumption from vehicles will grow to 1,800 terawatt-hours in 2040 from just 6 terawatt-hours now, according to Bloomberg New Energy Finance.

 

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The City of Vancouver is hosting an ABB FIA Formula E World Championship race next year, organizers have announced

Vancouver Formula E 2022 delivers an all-electric, net-zero motorsport event in False Creek, featuring sustainability initiatives, clean mobility showcases, concerts, and tourism boosts, with major economic impact, jobs, and a climate action conference.

 

Key Points

A net-zero, all-electric race in False Creek, uniting EV motorsport with sustainability, concerts, and local jobs.

✅ Net-zero, all-electric FIA championship round in Canada

✅ False Creek street circuit with concerts and green mobility expo

✅ Projected $80M impact and thousands of local jobs

 

The City of Vancouver is hosting an ABB FIA Formula E World Championship race next year, organizers have announced, aligning with the city's EV-ready policy to accelerate adoption.

The all-electric race is being held in the city's False Creek neighbourhood over the 2022 July long weekend as green energy investments accelerate nationwide, according to promoter OSS Group Inc.

Earlier this year, Vancouver city council voted unanimously in support of a multi-day Formula E event that would include a conference on climate change and sustainability amid predicted EV-demand bottlenecks in B.C.

"Formula E is a win on so many levels, from being a net-zero event that supports sustainable transportation to being a huge boost for our hard-hit tourism sector, our residents, who can access rebates for home and workplace charging, and our local economy," Coun. Sarah Kirby-Yung said in a news release Thursday.

As the region advances sustainable mobility, B.C.'s EV charging expansion continues to lead the country.

The promoter said the Formula E race will bring $80 million in economic value and thousands of jobs to the city, with infrastructure like new EV chargers at YVR also underway, but did not provide any details on how it came to those estimates.

More details on the events surrounding the race, including planned concerts and other EV showcases like Everything Electric, are expected to be announced in the fall.

The last time a Formula E World Championship event came to Canada was the Montreal ePrix in 2017. Montreal Mayor Valerie Plante later cancelled planned Formula E events for 2018 and 2019, citing cost overruns and sponsorship troubles.

 

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No deal Brexit could trigger electricity shock for Northern Ireland

Northern Ireland No-Deal Power Contingency outlines Whitehall plans to deploy thousands of generators on barges in the Irish Sea, safeguard the electricity market, and avert blackouts if Brexit disrupts imports from the Republic of Ireland.

 

Key Points

A UK Whitehall plan to prevent NI blackouts by deploying generators and protecting cross-border electricity flows.

✅ Barges in Irish Sea to host temporary power generators

✅ Mitigates loss of EU market access in a no-deal Brexit

✅ Ensures NI supply if Republic cuts electricity exports

 

Such a scenario could see thousands of electricity generators being requisitioned at short notice and positioned on barges in the Irish Sea, even as Great Britain's generation mix shapes wider supply dynamics, to help keep the region going, a Whitehall document quoted by the Financial Times states.

An emergency operation could see equipment being brought back from places like Afghanistan, where the UK still has a military presence, the newspaper said.

The extreme situation could arise because Northern Ireland shares a single energy market with the Irish Republic, where Irish grid price spikes have heightened concern about stability.

The region relies on energy imports from the Republic because it does not have enough generating capacity itself, and the UK is aiming to negotiate a deal to allow that single electricity market on the island of Ireland to continue post-EU withdrawal, while virtual power plant proposals for UK homes are explored to avoid outages, the FT stated.

However, if no Brexit deal is agreed Whitehall fears suppliers in the Irish Republic could cut off power because the UK would no longer be part of the European electricity market, and a recent short supply warning from National Grid underscores the risk.

In a bid to prevent blackouts in Northern Ireland in a worse case situation the Government would need to put thousands of generators into place, even as an emergency energy plan has reportedly not gone ahead nationwide, according to the report.

And officials fear they may need to commandeer some generators from the military in such a scenario, the FT reports.

An official was quoted by the newspaper as saying the preparations were “gob-smacking”.

 

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