Russians hacked into US electric utilities: 6 essential reads


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U.S. power grid cyberattacks expose critical infrastructure to Russian hackers, DHS warns, targeting SCADA, smart grid sensors, and utilities; NERC CIP defenses, microgrids, and resilience planning aim to mitigate outages and supply chain disruptions.

 

Key Points

U.S. power grid cyberattacks target utility control systems, risking outages, disruption, requiring stronger defenses.

✅ Russian access to utilities and SCADA raises outage risk

✅ NERC CIP, DHS, and utilities expand cyber defenses

✅ Microgrids and renewables enhance resilience, islanding capability

 

The U.S. Department of Homeland Security has revealed that Russian government hackers accessed control rooms at hundreds of U.S. electrical utility companies, gaining far more access to the operations of many more companies than previously disclosed by federal officials.

Securing the electrical grid, upon which is built almost the entirety of modern society, is a monumental challenge. Several experts have explained aspects of the task, potential solutions and the risks of failure for The Conversation:

 

1. What’s at stake?

The scale of disruption would depend, in part, on how much damage the attackers wanted to do. But a major cyberattack on the electricity grid could send surges through the grid, much as solar storms have done.

Those events, explains Rochester Institute of Technology space weather scholar Roger Dube, cause power surges, damaging transmission equipment. One solar storm in March 1989, he writes, left “6 million people without power for nine hours … [and] destroyed a large transformer at a New Jersey nuclear plant. Even though a spare transformer was nearby, it still took six months to remove and replace the melted unit.”

More serious attacks, like larger solar storms, could knock out manufacturing plants that build replacement electrical equipment, gas pumps to fuel trucks to deliver the material and even “the machinery that extracts oil from the ground and refines it into usable fuel. … Even systems that seem non-technological, like public water supplies, would shut down: Their pumps and purification systems need electricity.”

In the most severe cases, with fuel-starved transportation stalled and other basic infrastructure not working, “[p]eople in developed countries would find themselves with no running water, no sewage systems, no refrigerated food, and no way to get any food or other necessities transported from far away. People in places with more basic economies would also be without needed supplies from afar.”

 

2. It wouldn’t be the first time

Russia has penetrated other countries’ electricity grids in the past, and used its access to do real damage. In the middle of winter 2015, for instance, a Russian cyberattack shut off the power to Ukraine’s capital in the middle of winter 2015.

Power grid scholar Michael McElfresh at Santa Clara University discusses what happened to cause hundreds of thousands of Ukrainians to lose power for several hours, and notes that U.S. utilities use software similar to their Ukrainian counterparts – and therefore share the same vulnerabilities.

 

3. Security work is ongoing

These threats aren’t new, write grid security experts Manimaran Govindarasu from Iowa State and Adam Hahn from Washington State University. There are a lot of people planning defenses, including the U.S. government, as substation attacks are growing across the country. And the “North American Electric Reliability Corporation, which oversees the grid in the U.S. and Canada, has rules … for how electric companies must protect the power grid both physically and electronically.” The group holds training exercises in which utility companies practice responding to attacks.

 

4. There are more vulnerabilities now

Grid researcher McElfresh also explains that the grid is increasingly complex, with with thousands of companies responsible for different aspects of generating, transmission, and delivery to customers. In addition, new technologies have led companies to incorporate more sensors and other “smart grid” technologies. He describes how that, as a recent power grid report card underscores, “has created many more access points for penetrating into the grid computer systems.”

 

5. It’s time to ramp up efforts

The depth of access and potential control over electrical systems means there has never been a better time than right now to step up grid security amid a renewed focus on protecting the grid among policymakers and utilities, writes public-utility researcher Theodore Kury at the University of Florida. He notes that many of those efforts may also help protect the grid from storm damage and other disasters.

 

6. A possible solution could be smaller grids

One protective effort was identified by electrical engineer Joshua Pearce at Michigan Technological University, who has studied ways to protect electricity supplies to U.S. military bases both within the country and abroad. He found that the Pentagon has already begun testing systems, as the military ramps up preparation for major grid hacks, that combine solar-panel arrays with large-capacity batteries. “The equipment is connected together – and to buildings it serves – in what is called a ‘microgrid,’ which is normally connected to the regular commercial power grid but can be disconnected and become self-sustaining when disaster strikes.”

He found that microgrid systems could make military bases more resilient in the face of cyberattacks, criminals or terrorists and natural disasters – and even help the military “generate all of its electricity from distributed renewable sources by 2025 … which would provide energy reliability and decrease costs, [and] largely eliminate a major group of very real threats to national security.”

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Russia to Ban Bitcoin Mining Amid Electricity Deficit

Russia Bitcoin Mining Ban highlights electricity deficits, grid stability concerns, and sustainability challenges, prompting stricter cryptocurrency regulation as mining operations in Siberia face shutdowns, relocations, and renewed focus on energy efficiency and resource allocation.

 

Key Points

Policy halting Bitcoin mining in key regions to ease electricity deficits, stabilize the grid, and prioritize energy.

✅ Targets high-load regions like Siberia facing electricity deficits

✅ Protects residential and industrial energy security, limits outages

✅ Prompts miner relocations, regulation, and potential renewables

 

In a significant shift in its stance on cryptocurrency, Russia has announced plans to ban Bitcoin mining in several key regions, primarily due to rising electricity deficits. This move highlights the ongoing tensions between energy management and the growing demand for cryptocurrency mining, which has sparked a robust debate about sustainability and resource allocation in the country.

Background on Bitcoin Mining in Russia

Russia has long been a major player in the global cryptocurrency landscape, particularly in Bitcoin mining. The country’s vast and diverse geography offers ample opportunities for mining, with several regions boasting low electricity costs and cooler climates that are conducive to operating the high-powered computers used for mining, similar to Iceland's mining boom in cold regions.

However, the boom in mining activities has put a strain on local electricity grids, as seen with BC Hydro suspensions in Canada, particularly as demand for energy continues to rise. This situation has become increasingly untenable, leading government officials to reconsider the viability of allowing large-scale mining operations.

Reasons for the Ban

The decision to ban Bitcoin mining in certain regions stems from a growing electricity deficit that has been exacerbated by both rising temperatures and increased energy consumption. Reports indicate that some regions are struggling to meet domestic energy needs, and jurisdictions like Manitoba's pause on crypto connections reflect similar grid concerns, particularly during peak consumption periods. Officials have expressed concern that continuing to support cryptocurrency mining could lead to blackouts and further strain on the electrical infrastructure.

Additionally, this ban is seen as a measure to redirect energy resources toward more critical sectors, including residential heating and industrial needs. By curbing Bitcoin mining, the government aims to prioritize the energy security of its citizens and maintain stability within its energy markets and the wider global electricity market dynamics.

Regional Impact

The regions targeted by the ban include areas that have seen a significant influx of mining operations, often attracted by the low costs of electricity. For instance, Siberia, known for its abundant natural resources and inexpensive power, has become a major center for miners. The ban is likely to have profound implications for local economies that have come to rely on the influx of investments from cryptocurrency companies.

Many miners are expected to be affected financially as they may have to halt operations or relocate to regions with more favorable regulations. This could lead to job losses and a decline in local business activities that have sprung up around the mining industry, such as hardware suppliers and tech services.

Broader Implications for Cryptocurrency in Russia

This ban reflects a broader trend within Russia’s approach to cryptocurrencies. While the government has been cautious about outright banning digital currencies, it has simultaneously sought to regulate the industry more stringently. Recent legislation has aimed to establish a legal framework for cryptocurrencies, focusing on taxation and oversight while navigating the balance between innovation and regulation.

As other countries around the world grapple with the implications of cryptocurrency mining, Russia’s decision adds to the narrative of the challenges associated with energy consumption in this sector. The international community is increasingly aware of the environmental impact of Bitcoin mining, which has come under fire for its significant energy use and carbon footprint.

Future of Mining in Russia

Looking ahead, the future of Bitcoin mining in Russia remains uncertain. While some regions may implement strict bans, others could potentially embrace a more regulated approach to mining, provided it aligns with energy availability and environmental considerations. The country’s vast landscape offers opportunities for innovative solutions, such as utilizing renewable energy sources, even as India's solar growth slows amid rising coal generation, to power mining operations.

As global attitudes toward cryptocurrency evolve, Russia will likely continue to adapt its policies in response to both domestic energy needs and international pressures, including Europe's shift away from Russian energy that influence policy choices. The balance between fostering a competitive cryptocurrency market and ensuring energy sustainability will be a key challenge for Russian policymakers moving forward.

Russia’s decision to ban Bitcoin mining in key regions marks a pivotal moment in the intersection of cryptocurrency and energy management. As the nation navigates its energy deficits, the implications for the mining industry and the broader cryptocurrency landscape will be significant. This move not only underscores the need for responsible energy consumption in the digital age but also reflects the complexities of integrating emerging technologies within existing frameworks of governance and infrastructure. As the situation unfolds, all eyes will be on how Russia balances innovation with sustainability in its approach to cryptocurrency.

 

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How IRENA Study Will Resolve Philippines’ Electricity Crisis

Philippines Renewable Energy Mini-Grids address rising electricity demand, rolling blackouts, off-grid electrification, and decentralized power in an archipelago, leveraging solar, wind, and hybrid systems to close the generation capacity gap and expand household access.

 

Key Points

Decentralized solar, wind, and hybrid systems powering off-grid areas to relieve shortages and expand access.

✅ Targets 2.3M unelectrified homes with reliable clean power

✅ Mitigates rolling blackouts via modular mini-grid deployments

✅ Supports energy access, resilience, and grid decentralization

 

The reason why IRENA made its study in the Philippines is because of the country’s demand for electricity is on a steady rise while the generating capacity lags behind. To provide households the electricity, the government is constrained to implement rolling blackouts in some regions. By 2030, the demand for electricity is projected to reach 30 million kilowatts as compared to 17 million kilowatts which is its current generating capacity.

One of the country’s biggest conglomerations, San Miguel Corporation is accountable for almost 20% of power output. It has power plants that has a 900,000-kW generation capacity. Another corporation in the energy sector, Aboitiz Power, has augmented its facilities as well to keep up with the demand. As a matter fact, even foreign players such as Tokyo Electric Power and Marubeni, as a result of the gradual privatization of the power industry which started in 2001, have built power plants in the country, a challenge mirrored in other regions where electricity for all demands greater investment, yet the power supply remains short.

And so, the IRENA came up with the study entitled “Accelerating the Deployment of Renewable Energy Mini-Grids for Off-Grid Electrification – A Study on the Philippines” to provide a clearer picture of what the current state of the crisis is and lay out possible solutions. It showed that as of 2016, a record year for renewables worldwide, the Philippines has approximately 2.3 million households without electricity. With only 89.6 percent of household electrification, that leaves about 2.36 million homes either with limited power of four to six hours each day or totally without electricity.

By the end of 2017, the Philippine government will have provided 90% of Philippine households with electricity. It is worth mentioning that in 2014, the National Capital Region together with two other regions had received 90 percent electrification. However, some areas are still unable to access power that’s within or above the national average. IRENA’s study has become a source of valuable information and analysis to the Philippines’ power systems and identified ways on how to surmount the challenges involving power systems decentralization, with renewable energy funding supporting those mini-grids which are either powered in parts or in full by renewable energy resources. This, however, does not discount the fact that providing electricity in every household still is an on-going struggle. Considering that the Philippines is an archipelago, providing enough, dependable, and clean modern energy to the entire country, including the remote and isolated islands is difficult. The onset of renewable energy is a viable and cost-effective option to support the implementation of mini-grids, as shown by Ireland's green electricity targets rising rapidly.

 

 

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Symantec Proves Russian

Dragonfly energy sector cyberattacks target ICS and SCADA across critical infrastructure, including the power grid and nuclear facilities, using spearphishing, watering-hole sites, supply-chain compromises, malware, and VPN exploits to gain operational access.

 

Key Points

Dragonfly APT campaigns target energy firms and ICS to gain grid access, risking manipulation and service disruption.

✅ Breaches leveraged spearphishing, watering-hole sites, and supply chains.

✅ Targeted ICS, SCADA, VPNs to pivot into operational networks.

✅ Aimed to enable power grid manipulation and potential outages.

 

An October, 2017 report by researchers at Symantec Corp., cited by the U.S. government, has linked recent US power grid cyber attacks to a group of hackers it had code-named "Dragonfly", and said it found evidence critical infrastructure facilities in Turkey and Switzerland also had been breached.

The Symantec researchers said an earlier wave of attacks by the same group starting in 2011 was used to gather intelligence on companies and their operational systems. The hackers then used that information for a more advanced wave of attacks targeting industrial control systems that, if disabled, leave millions without power or water.

U.S. intelligence officials have long been concerned about the security of the country’s electrical grid. The recent attacks, condemned by the U.S. government, striking almost simultaneously at multiple locations, are testing the government’s ability to coordinate an effective response among several private utilities, state and local officials, and industry regulators.

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While the core of a nuclear generator is heavily protected, a sudden shutdown of the turbine can trigger safety systems. These safety devices are designed to disperse excess heat while the nuclear reaction is halted, but the safety systems themselves may be vulnerable to attack.

The operating systems at nuclear plants also tend to be legacy controls built decades ago and don’t have digital control systems that can be exploited by hackers.

“Since at least March 2016, Russian government cyber actors… targeted government entities and multiple U.S. critical infrastructure sectors, including the energy, nuclear, commercial facilities, water, aviation, and critical manufacturing sectors,” according to Thursday’s FBI and Department of Homeland Security report. The report did not say how successful the attacks were or specify the targets, but said that the Russian hackers “targeted small commercial facilities’ networks where they staged malware, conducted spearphishing, and gained remote access into energy sector networks.” At least one target of a string of infrastructure attacks last year was a nuclear power facility in Kansas.

Symantec doesn’t typically point fingers at particular nations in its research on cyberattacks, said Eric Chien, technical director of Symantec’s Security Technology and Response division, though he said his team doesn’t see anything it would disagree with in the new federal report. The government report appears to corroborate Symantec’s research, showing that the hackers had penetrated computers and accessed utility control rooms that would let them directly manipulate power systems, he says.

“There were really no more technical hurdles for them to do something like flip off the power,” he said.

And as for the group behind the attacks, Chien said it appears to be relatively dormant for now, but it has gone quiet in the past only to return with new hacks.

“We expect they’re sort of retooling now, and they likely will be back,”

 


 

In some cases, Dragonfly successfully broke into the core systems that control US and European energy companies, Symantec revealed.

“The energy sector has become an area of increased interest to cyber-attackers over the past two years,” Symantec said in its report.

“Most notably, disruptions to Ukraine’s power system in 2015 and 2016 were attributed to a cyberattack and led to power outages affecting hundreds of thousands of people. In recent months, there have also been media reports of attempted attacks on the electricity grids in some European countries, as well as reports of companies that manage nuclear facilities in the US being compromised by hackers.

“The Dragonfly group appears to be interested in both learning how energy facilities operate and also gaining access to operational systems themselves, to the extent that the group now potentially has the ability to sabotage or gain control of these systems should it decide to do so. Symantec customers are protected against the activities of the Dragonfly group.”

In recent weeks, senior US intelligence officials said that the Kremlin believes it can launch hacking operations against the West with impunity, including a cyber weapon that can disrupt power grids, according to assessments.

The DHS and FBI report further elaborated: “This campaign comprises two distinct categories of victims: staging and intended targets. The initial victims are peripheral organisations such as trusted third-party suppliers with less-secure networks, referred to as ‘staging targets’ throughout this alert.

“The threat actors used the staging targets’ networks as pivot points and malware repositories when targeting their final intended victims. National Cybersecurity and Communications Integration Center and FBI judge the ultimate objective of the actors is to compromise organisational networks, also referred to as the ‘intended target’.”

According to the US alert, hackers used a variety of attack methods, including spear-phishing emails, watering-hole domains, credential gathering, open source and network reconnaissance, host-based exploitation, and deliberate targeting of ICS infrastructure.

The attackers also targeted VPN software and used password cracking tools.

Once inside, the attackers downloaded tools from a remote server and then carried out a number of actions, including modifying key systems to store plaintext credentials in memory, and built web shells to gain command and control of targeted systems.

“This actors’ campaign has affected multiple organisations in the energy, nuclear, water, aviation, construction and critical manufacturing sectors, with hundreds of victims across the U.S. power grid confirmed,” the DHS said, before outlining a number of steps that IT managers in infrastructure organisations can take to cleanse their systems and defend against Russian hackers. he said.
 

 

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Coal CEO blasts federal agency's decision on power grid

FERC Rejects Trump Coal Plan, denying subsidies for coal-fired and nuclear plants as energy policy shifts toward natural gas and renewables, citing no grid reliability threat and warning about electricity prices and market impacts.

 

Key Points

FERC unanimously rejected subsidies for coal and nuclear plants, finding no grid reliability risk from retirements.

✅ Unanimous FERC vote rejects coal and nuclear compensation

✅ Cites no threat to grid reliability from plant retirements

✅ Opponents warned subsidies would distort power markets and prices

 

A decision by an independent energy agency to reject the Trump administration’s electricity pricing plan to bolster the coal industry could lead to more closures of coal-fired power plants and the loss of thousands of jobs, a top coal executive said Tuesday.

Robert Murray, CEO of Ohio-based Murray Energy Corp., called the action by the Federal Energy Regulatory Commission “a bureaucratic cop-out” that will raise the cost of electricity and jeopardize the reliability and security of the nation’s electric grid.

“While FERC commissioners sit on their hands and refuse to take the action directed by Energy Secretary Rick Perry and President Donald Trump, the decommissioning of more coal-fired and nuclear plants could result, further jeopardizing the reliability, resiliency and security of America’s electric power grids,” Murray said. “It will also raise the cost of electricity for all Americans.”

The five-member energy commission voted unanimously Monday to reject Trump’s plan to reward nuclear and coal-fired power plants for adding reliability to the nation’s power grid. The plan would have made the plants eligible for billions of dollars in government subsidies and help reverse a tide of bankruptcies and loss of market share suffered by the once-dominant coal industry as utilities' shift to natural gas and renewable energy continues.

The Republican-controlled commission said there’s no evidence that any past or planned retirements of coal-fired power plants pose a threat to reliability of the nation’s electric grid.

Murray disputed that and said the recent cold snap that hit the East Coast showed coal’s value, as power users in the Southeast were asked to cut back on electricity usage because of a shortage of natural gas. “If it were not for the electricity generated by our nation’s coal-fired and nuclear power plants, we would be experiencing massive brownouts risk and blackouts in this country,” he said.

Murray Energy is the largest privately owned coal company in the United States, with mining operations in Ohio, Illinois, Kentucky, Utah and West Virginia. Robert Murray, a Trump friend and political supporter, has been pushing hard for federal assistance for his industry. The Associated Press reported last year that Murray asked the Trump administration to issue an emergency order protecting coal-fired power plants from closing. Murray warned that failure to act could cause thousands of coal miners to be laid off and force his largest customer, Ohio-based FirstEnergy Solutions, into bankruptcy.

Perry ultimately rejected Murray’s request, but later asked energy regulators to boost coal and nuclear plants as the administration moved to replace the Clean Power Plan with a more limited approach.

The plan drew widespread opposition from business and environmental groups that frequently disagree with each other, even as some coal and business interests backed the EPA's Affordable Clean Energy rule in court.

Jack Gerard, president and CEO of the American Petroleum Institute, said Tuesday that the Trump plan was “far too narrow” in its focus on power sources that maintain a 90-day fuel supply.

API, the largest lobbying group for oil and gas industry, supports coal and other energy sources, Gerard said, “but we should not put our eggs in an individual basket defined as a 90-day fuel supply (while) unnecessarily intervening in private markets.”

 

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New York Achieves Solar Energy Goals Ahead of Schedule

New York Solar Milestone accelerates renewable energy adoption, meeting targets early with 8,000 MW capacity powering 1.1 million homes, boosting green jobs, community solar, battery storage, and grid reliability under the CLCPA clean energy framework.

 

Key Points

It is New York achieving its solar goal early, powering 1.1M homes and advancing CLCPA renewable targets.

✅ 8,000 MW installed, enough to power about 1.1M homes

✅ CLCPA targets: 70 percent renewables by 2030

✅ Community solar, storage, and green jobs scaling statewide

 

In a remarkable display of commitment to renewable energy, New York has achieved its solar energy targets a year ahead of schedule, marking a significant milestone in the state's clean energy journey, and aligning with a national trend where renewables reached a record 28% in April nationwide. With the addition of solar power capacity capable of powering over a million homes, New York is not just setting the pace for solar adoption but is also establishing itself as a leader in the fight against climate change.

A Commitment to Renewable Energy

New York’s ambitious clean energy agenda is part of a broader effort to reduce greenhouse gas emissions and transition to sustainable energy sources. The state's goal, established under the Climate Leadership and Community Protection Act (CLCPA), aims for 70% of its electricity to come from renewable sources by 2030. With the recent advancements in solar energy, including contracts for 23 renewable projects totaling 2.3 GW, New York is well on its way to achieving that goal, demonstrating that aggressive policy frameworks can lead to tangible results.

The Numbers Speak for Themselves

As of now, New York has successfully installed more than 8,000 megawatts (MW) of solar energy capacity, supported by large-scale energy projects underway across New York that are expanding the grid. This achievement translates to enough electricity to power approximately 1.1 million homes, showcasing the state's investment in harnessing the sun’s power. The rapid expansion of solar installations reflects both increasing consumer interest and supportive policies that facilitate growth in the renewable energy sector.

Economic Benefits and Job Creation

The surge in solar energy capacity has not only environmental implications but also significant economic benefits. The solar industry in New York has become a substantial job creator, employing tens of thousands of individuals across various sectors. From manufacturing solar panels to installation and maintenance, the job opportunities associated with this growth are diverse and vital for local economies.

Moreover, as solar installations increase, the state benefits from reduced electricity costs over time. By investing in renewable energy, New York is paving the way for a more resilient and sustainable energy future, while simultaneously providing economic opportunities for its residents.

Community Engagement and Accessibility

New York's solar success is also tied to its efforts to engage communities and increase access to renewable energy. Initiatives such as community solar programs allow residents who may not have the means or space to install solar panels on their homes to benefit from solar energy. These programs provide an inclusive approach, ensuring that low-income households and underserved communities have access to clean energy solutions.

The state has also implemented various incentives to encourage solar adoption, including tax credits, rebates, and financing options. These efforts not only promote environmental sustainability but also aim to make solar energy more accessible to all New Yorkers, furthering the commitment to equity in the energy transition.

Innovations and Future Prospects

New York's solar achievements are complemented by ongoing innovations in technology and energy storage solutions. The integration of battery storage systems is becoming increasingly important, reflecting growth in solar and storage in the coming years, and allowing for the capture and storage of solar energy for use during non-sunny periods. This technology enhances grid reliability and supports the state’s goal of transitioning to a fully sustainable energy system.

Looking ahead, New York aims to continue this momentum. The state is exploring additional strategies to increase renewable energy capacity, including plans to investigate sites for offshore wind across its coastline, and other clean energy technologies. By diversifying its renewable energy portfolio, New York is positioning itself to meet and even exceed future energy demands while reducing its carbon footprint.

A Model for Other States

New York’s success story serves as a model for other states aiming to enhance their renewable energy capabilities, with its approval of the biggest offshore wind farm underscoring that leadership. The combination of strong policy frameworks, community engagement, and technological innovation can inspire similar initiatives nationwide. As more states look to address climate change, New York’s proactive approach can provide valuable insights into effective strategies for solar energy deployment.

New York’s achievement of its solar energy goals a year ahead of schedule is a testament to the state's unwavering commitment to sustainability and renewable energy. With the capacity to power over a million homes, this milestone not only signifies progress in clean energy adoption but also highlights the potential for economic growth and community engagement. As New York continues on its path toward a greener future, and stays on the road to 100% renewables by mid-century, it sets a powerful example for others to follow, proving that ambitious renewable energy goals can indeed become a reality.

 

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Hydro One wants to spend another $6-million to redesign bills

Hydro One Bill Redesign Spending sparks debate over Ontario Energy Board regulation, rate applications, privatization, and digital billing upgrades, as surveys cite confusing invoices under the Fair Hydro Plan for residential, commercial, and industrial customers.

 

Key Points

$15M project to simplify Hydro One bills, upgrade systems, and improve digital billing for commercial customers.

✅ $9M spent; $6M proposed for C&I and large-account changes.

✅ OEB to rule amid rate application and privatization scrutiny.

✅ Survey: 40% of customers struggled to understand bills.

 

Ontario's largest and recently privatized electricity utility has spent $9-million to redesign bills and is proposing to spend an additional $6-million on the project.

Hydro One has come under fire for spending since the Liberal government sold more than half of the company, notably for its CEO's $4.5-million pay.

Now, the NDP is raising concerns with the $15-million bill redesign expense contained in a rate application from the formerly public utility.

"I don't think the problem we face is a bill that people can't understand, I think the problem is rates that are too high," said energy critic Peter Tabuns. "Fifteen million dollars seems awfully expensive to me."

But Hydro One says a 2016 survey of its customers indicated about 40 per cent had trouble understanding their bills.

Ferio Pugliese, the company's executive vice-president of customer care and corporate affairs, said the redesign was aimed at giving customers a simpler bill.

"The new format is a format that when tested and put in front of our customers has been designed to give customers the four or five salient items they want to see on their bill," he said.

About $9-million has already gone into redesigning bills, mostly for residential customers, Pugliese said. Cosmetic changes to bills account for about 25 per cent of the cost, with the rest of the money going toward updating information systems and improving digital billing platforms, he said.

The additional $6-million Hydro One is looking to spend would go toward bill changes mostly for its commercial, industrial and large distribution account customers.

Energy Minister Glenn Thibeault noted in a statement that the Ontario Energy Board has yet to decide on the expense, but he suggested he sees the bill redesign as necessary alongside legislation to lower electricity rates introduced by the province.

"With Ontarians wanting clearer bills that are easier to understand, Hydro One's bill redesign project is a necessary improvement that will help customers," he wrote.

"Reductions from the Fair Hydro Plan (the government's 25 per cent cut to bills last year) are important information for both households and businesses, and it's our job to provide clear, helpful answers whenever possible."

The OEB recently ordered Hydro One to lower a rate increase it had been seeking for this year to 0.2 per cent down from 4.8 per cent.

The regulator also rejected a Hydro One proposal to give shareholders all of the tax savings generated by the IPO in 2015 when the Liberal government first began partially privatizing the utility. The OEB instead mandated shareholders receive 62 per cent of the savings while ratepayers receive the remaining 38 per cent.

 

 

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