Baltimore Gas and Electric Company Ranks Highest in the East Region With Business Customers
BALTIMORE, MARYLAND - Baltimore Gas and Electric Company (BGE), a subsidiary of Constellation Energy announced that it ranked highest in the East Region among 14 utilities in overall customer satisfaction of electric utility business customers according to J.D. Power and Associates 2006 Electric Utility Business Customer Satisfaction Study. BGE was also the fourth highest nationwide among 52 utilities participating in the study.
"BGE is honored by this recognition for delivering the desired customer experience to small and mid-size business customers, and we're pleased that our services are providing real value to our customers," said Johnny Magwood, vice president of customer relations & field services for BGE. "This announcement validates our commitment to our customers and is also a testament to the thousands of BGE employees who work tirelessly to deliver a superior product."
The J.D. Power and Associates Electric Utility Business Customer Satisfaction Study is based on interviews with representatives of more than 12,000 U.S. businesses that spend between $500 and $50,000 each month on electricity. Interviews featured utilities which serve more than 50,000 business accounts - representative of nearly 11 million business customers in the United States. BGE has more than 80,000 customers in this category which would include businesses such as retail stores, auto dealerships and office buildings.
Six factors comprise overall customer satisfaction in the study: power quality and reliability, customer service, company image, billing and payment, price and communications.
BGE's overall customer satisfaction index rose 24 points to 704 of a possible 1,000 in the 2006 Electric Utility Business Customer Satisfaction Study, the fourth highest score among the nation's 52 largest utilities. BGE rated highest in five of the six customer satisfaction factors - power quality and reliability, company image, billing and payment, price and communications - among the 14 largest utilities in the East Region.
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