Utilities rated well by business customers

subscribe

Aquila and Kansas City Power & Light fared well in a J.D. Power and Associates satisfaction survey for business customers of electric utilities. But Westar Energy was rated below average among Midwest utilities.

J.D. Power said the study was based on interviews with representatives of more than 13,500 U.S. businesses that spend between $500 and $50,000 monthly on electricity.

Overall customer satisfaction was measured based on power quality and reliability; customer service; company image; billing and payment; price; and communications. The ratings are translated to a point system, for which 1,000 would be a perfect score. In the Midwest, customers of 16 utilities were surveyed, and the average utility score was 686. Aquila scored 719, good for third place behind E.ON U.S. and MidAmerican Energy.

KCP&L was No. 7 with a 704 score, and Westar was next to last at 641.

Ameren which serves parts of eastern Missouri and Illinois, was last in the Midwest at 612. Nationwide, businesses served by the 58 largest U.S. electric utilities reported improvements in four of the six factors measured, with customer service and billing and payment factors registering the largest increases. Ratings for power quality and reliability and communications factors have also increased, but company image and price ratings were flat.

The national average score was 697, its highest ever, and continued a steady upward trend since 2004.

The area utilities fared differently last summer in J.D. Power's survey of general electric customers. Seventeen Midwest utilities were included in that survey, and KCP&L improved to fifth in that group. Westar ranked eighth and was the most improved utility in the study. But Aquila didn't do so well, ranking 16 out of 20 utilities in a separate category for medium-size utilities.

Related News

lightning strike

Almost 500-mile-long lightning bolt crossed three US states

NEW YORK - An almost 500-mile long bolt of lightning that lit up the sky across three US states has set a new world record for longest flash, scientists have confirmed.

The lightning bolt, extended a total of 477.2 miles (768 km) and spread across Mississippi, Louisiana, and Texas.

The previous record was 440.6 miles (709 km) and recorded in Brazil in 2018.

Lightning rarely extends over 10 miles and usually lasts under a second.

Another lightning flash recorded in 2020 - in Uruguay and Argentina - has also set a new record for duration at 17.1 seconds. The previous record was 16.7 seconds.

"These…

READ MORE
major utilities in the United States

Major U.S. utilities spending more on electricity delivery, less on power production

READ MORE

bucket truck workers

Texas utilities struggle to restore power as Harvey hampers progress

READ MORE

us electricity generation graph 2021

Annual U.S. coal-fired electricity generation will increase for the first time since 2014

READ MORE

bill quinlan

Groups clash over NH hydropower project

READ MORE