EU Smart Meters Spur Growth in the Customer Analytics Market


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EU Smart Meter Analytics integrates AMI data with grid edge platforms, enabling back-office efficiency, revenue assurance, and customer insights via cloud and PaaS solutions, while system integration cuts costs and improves utility performance.

 

Key Points

EU smart meter analytics uses AMI data and cloud to improve utility performance, revenue assurance, and outcomes.

✅ AMI underpins grid edge analytics and utility IT/OT integration

✅ Cloud and PaaS reduce costs and scale data-driven applications

✅ Focus shifts from meter rollout to back-office and revenue analytics

 

Europe's investment in smart meters has begun to open up the market for analytics that benefit both utilities and customers.

Two new reports from GTM Research demonstrate the substantial investment in both advanced metering infrastructure (AMI) and specific customer analytics segments -- the first report analyzes the progress of AMI deployment in Europe, while the second is a comprehensive assessment of analytics use cases, including AI in utility operations, enabled by or interacting with AMI.

The Third Energy Package mandated EU member states to perform a cost-benefit analysis to evaluate the economic viability of deploying smart meters and broader grid modernization costs across member states. Two-thirds of the member states found there was a net positive result, while seven members found negative or inconclusive results.

“The mandate spurred AMI deployment in the EU, but all member states are deploying some AMI. Even without an overall positive cost-benefit outcome, utilities found pockets of customers where there is a positive business case for AMI,” said Paulina Tarrant, research associate at GTM Research and lead author of “Racing to 2020: European Policy, Deployment and Market Share Primer.”

Annual AMI contracting peaked in 2013 -- two years after the mandate -- with 29 million contracted that year. Today, 100 million meters have been contracted overall. As member states reach their respective targets, the AMI market will cool in Europe and spending on analytics and applications will continue to ramp up, aligning with efforts to invest in smarter infrastructure across the sector, Tarrant noted.

Between 2017 and 2021, more than $30 billion will be spent on utility back-office and revenue-assurance analytics in the EU, reflecting the shift toward the digital grid architecture, according to GTM Research’s Grid Edge Customer Utility Analytics Ecosystems: Competitive Analysis, Forecasts and Case Studies.

The report examines the broad landscape of customer analytics showing how AMI interacts with the larger IT/OT environment of a utility.

“The benefits of AMI expand beyond revenue assurance -- in fact, AMI represents the backbone of many customer utility analytics and grid edge solutions,” said Timotej Gavrilovic, author of the Grid Edge Customer Utility Ecosystems report.

Integration is key, according to the report.

“Technology providers are integrating data sets, solutions and systems and partnering with others to provide a one-stop shop serving broad utility needs, increasing efficiencies and reducing costs,” Gavrilovic said. “Cloud-based deployments and platform-as-a-service offerings are becoming commonplace, creating an opportunity for utilities to balance the cost versus performance tradeoff to optimize their analytics systems and applications.”

A diverse array of customer analytics applications is a critical foundation for demonstrating the positive cost-benefit of AMI.

“Advanced analytics and applications are key to ensuring that AMI investments provide a positive return after smart meters are initiated,” said Tarrant. “Improved billing and revenue assurance was not enough everywhere to show customer benefit -- these analytics packages will leverage the distributed network infrastructure, including advanced inverters used with distributed energy resources, and subsequent increased data access, uniting the electricity markets of the EU.”

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Power Outage Affects 13,000 in North Seattle

North Seattle Power Outage disrupts 13,000 in Ballard, Northgate, and Lake City as Seattle City Light crews repair equipment failures. Aging infrastructure, smart grid upgrades, microgrids, and emergency preparedness highlight resilience and reliability challenges.

 

Key Points

A major outage affecting 13,000 in North Seattle from equipment failures and aging grid, prompting repairs and planning.

✅ 13,000 customers in Ballard, Northgate, Lake City affected

✅ Cause: equipment failures and aging infrastructure

✅ Crews, smart grid upgrades, and preparedness improve resilience

 

On a recent Wednesday morning, a significant power outage struck a large area of North Seattle, affecting approximately 13,000 residents and businesses. This incident not only disrupted daily routines, as seen in a recent London outage, but also raised questions about infrastructure reliability and emergency preparedness in urban settings.

Overview of the Outage

The outage began around 9 a.m., with initial reports indicating that neighborhoods including Ballard, Northgate, and parts of Lake City were impacted. Utility company Seattle City Light quickly dispatched crews to identify the cause of the outage and restore power as soon as possible. By noon, the utility reported that repairs were underway, with crews working diligently to restore service to those affected.

Such outages can occur for various reasons, including severe weather, such as windstorm-related failures, equipment failure, or accidents involving utility poles. In this instance, the utility confirmed that a series of equipment failures contributed to the widespread disruption. The situation was exacerbated by the age of some infrastructure in the area, highlighting ongoing concerns about the need for modernization and upgrades.

Community Impact

The power outage caused significant disruptions for residents and local businesses. Many households faced challenges as their morning routines were interrupted—everything from preparing breakfast to working from home became more complicated without electricity. Schools in the affected areas also faced challenges, as some had to adjust their schedules and operations.

Local businesses, particularly those dependent on refrigeration and electronic payment systems, felt the immediate impact. Restaurants struggled to serve customers without power, while grocery stores dealt with potential food spoilage, leading to concerns about lost inventory and revenue. The outage underscored the vulnerability of businesses to infrastructure failures, as recent Toronto outages have shown, prompting discussions about contingency plans and backup systems.

Emergency Response

Seattle City Light’s swift response was crucial in minimizing the outage's impact. Utility crews worked through the day to restore power, and the company provided regular updates to the community, keeping residents informed about progress and estimated restoration times. This transparent communication was essential in alleviating some of the frustration among those affected, and contrasts with extended outages in Houston that heightened public concern.

Furthermore, the outage served as a reminder of the importance of emergency preparedness for both individuals and local governments, and of utility disaster planning that supports resilience. Many residents were left unprepared for an extended outage, prompting discussions about personal emergency kits, alternative power sources, and community resources available during such incidents. Local officials encouraged residents to stay informed about power outages and to have a plan in place for emergencies.

Broader Implications for Infrastructure

This incident highlights the broader challenges facing urban infrastructure. Many cities, including Seattle, are grappling with aging power grids that struggle to keep up with modern demands, and power failures can disrupt transit systems like the London Underground during peak hours. Experts suggest that regular assessments and updates to infrastructure are critical to ensuring reliability and resilience against both natural and human-made disruptions.

In response to increasing frequency and severity of power outages, including widespread windstorm outages in Quebec, there is a growing call for investment in modern technologies and infrastructure. Smart grid technology, for instance, can enhance monitoring and maintenance, allowing utilities to respond more effectively to outages. Additionally, renewable energy sources and microgrid systems could offer more resilience and reduce reliance on centralized power sources.

The recent power outage in North Seattle was a significant event that affected thousands of residents and businesses. While the immediate response by Seattle City Light was commendable, the incident raised important questions about infrastructure reliability and emergency preparedness. As cities continue to grow and evolve, the need for modernized power systems and improved contingency planning will be crucial to ensuring that communities can withstand future disruptions.

As residents reflect on this experience, it serves as a reminder of the interconnectedness of urban living and the critical importance of reliable infrastructure in maintaining daily life. With proactive measures, cities can work towards minimizing the impact of such outages and building a more resilient future for their communities.

 

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'Electricity out of essentially nothing': Invention creates power from falling snow

Snow-powered nanogenerator harvests static electricity from falling snow using a silicone triboelectric design, enabling energy harvesting, solar panel support during snowfall, and dual-use sensing for weather monitoring and wearable winter sports analytics.

 

Key Points

A silicone triboelectric device that harvests snowDcharge to generate power and enable sensing.

✅ Triboelectric silicone layer captures charge from falling snow.

✅ Integrates with solar arrays to maintain power during snowfall.

✅ Functions as weather and motion sensor for winter sports.

 

Scientists from University of California, Los Angeles and McMaster University have invented a nanogenerator that creates electricity from falling snow.

Most Canadians have already seen a mini-version of this, McMaster Prof. Ravi Selvaganapathy told CTV’s Your Morning. “We find that we often get shocked in the winter when it’s dry when we come in into contact with a conductive surface like a doorknob.”

The thin device works by harnessing static electricity: positively-charged, falling snow collides with the negatively-charged silicone device, which produces a charge that’s captured by an electrode.

“You separate the charges and create electricity out of essentially nothing,” Richard Kaner, who holds UCLA’s Dr. Myung Ki Hong Endowed Chair in Materials Innovation and whose lab has explored turning waste into graphene, said in a press release.

“The device can work in remote areas because it provides its own power and does not need batteries or reliance on home storage systems such as the Tesla Powerwall, which store energy for later use,” he said, explaining that the device was 3D printed, flexible and inexpensive to make because of the low cost of silicone.

“It’s also going to be useful in places like Canada, where we get a lot of snow and are pursuing a net-zero grid by 2050 to cut emissions. We can extract energy from the environment,” Selvaganapathy added.

The team, which also included scientists from the University of Toronto, published their findings in Nano Energy journal last year, but a few weeks ago, they revealed the device’s more practical uses.

About 30 per cent of the Earth’s surface is covered by snow each winter, which can significantly limit the energy generated by solar panels, including rooftop solar grids in cold climates.

So the team thought: why not simply harness electricity from the snow whenever the solar panels were covered?

Integrating their device into solar panel arrays could produce a continuous power supply whenever it snows, potentially as part of emerging virtual power plants that aggregate distributed resources, study co-author and UCLA assistant researcher Maher El-Kady explained.

The device also serves as a weather-monitoring station by recording how much snow is falling and from where; as well as the direction and speed of the wind.

The team said they also want to incorporate their device into weather sensors to help them better acquire and transmit electronic signals, supporting initiatives to use AI for energy savings across local grids. They said several Toronto-based companies -- which they couldn’t name -- have expressed interest in partnering with them.

Selvaganapathy said the device would hop on the trend of “sensors being incorporated into what we wear, into our homes and even to detect electricity theft in some markets in order to monitor a lot of the things that are important to us”

But the device’s arguably larger potential use is being integrated into technology to monitor athletes and their performances during winter sports, such as hiking, skiing and cross-country skiing.

Up to now, the movement patterns used during cross-country skiing couldn’t be detected by a smart watch, but this device may be able to.

Scientists such as Kaner believe the technology could usher in a new era of self-monitoring devices to assess an athlete’s performance while they’re running, walking or jumping.

The device is simply a proof of concept and the next step would be figuring out how to generate more electricity and integrate it into all of these potential devices, Selvaganapathy said.

 

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Federal government spends $11.8M for smart grid technology in Sault Ste. Marie

Sault Ste. Marie Smart Grid Investment upgrades PUC Distribution infrastructure with federal funding, clean energy tech, outage reduction, customer insights, and reliability gains, creating 140 jobs and attracting industry to a resilient, efficient grid.

 

Key Points

A federally funded PUC Distribution project to modernize the citywide grid, cut outages, boost efficiency, and create jobs.

✅ $11.8M federal funding to PUC Distribution

✅ Citywide smart grid cuts outages and energy loss

✅ 140 jobs; attracts clean tech and industry

 

PUC Distribution Inc. in Sault Ste. Marie is receiving $11.8 million from the federal government to invest in infrastructure, as utilities nationwide have faced pandemic-related losses that underscore the need for resilient systems.

The MP for the riding, Terry Sheehan, made the announcement on Monday.

The money will go to the utility's smart grid project, where technologies like a centralized SCADA system can enhance situational awareness and control.

"This smart grid project offers a glimpse into our clean energy future and represents a new wave of economic activity for the region," Sheehan said.

"Along with job creation, new industries will be attracted to a modern grid, supported by stable electricity pricing that helps competitiveness, all while helping the environment."

His office says the investment will allow the utility to reduce outages, provide more information to customers to help make smarter electricity use choices, aligned with Ontario's energy-efficiency programs that encourage conservation, and offer more services.

"This is an innovative project that makes Sault Ste. Marie a leader," mayor Christian Provenzano said.

"We will be the first city in our country to implement a community-wide smart grid. Once it is complete, the smart grid will make our energy infrastructure more reliable, reduce energy loss and lead to a more innovative economy for our community."

The project will also create 140 new jobs.

"As a community-focused utility, we are always looking for innovative ways to help our customers save money amid concerns about hydro disconnections during winter, and reduce their carbon footprint," Rob Brewster, president and CEO of PUC Distribution said.

"The investment the government has made in our community will not only help modernize our city's electrical distribution system [as] once the project is complete, Sault Ste. Marie will have access to an electricity grid that can handle the growing demands of a city in the 21st century."

 

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Russian hackers had 'hundreds of victims' as they infiltrated U.S. power grid

Russian cyberattacks on U.S. power grid exposed DHS warnings: Dragonfly/Energetic Bear breached control rooms, ICS networks, and could trigger blackouts via switch manipulation, phishing, and malware, threatening critical infrastructure and utility operations nationwide.

 

Key Points

State-backed breaches of utility ICS and control rooms enabled potential switch manipulation and blackouts.

✅ DHS: Dragonfly/Energetic Bear breached utility networks

✅ Access reached control rooms and ICS for switch control

✅ Ongoing campaign via phishing, malware, lateral movement

 

Russian hackers for a state-sponsored organization invaded hundreds of control rooms of U.S. electric utilities that could have led to blackouts, a new report says.

The group, known as Dragonfly or Energetic Bear, infiltrated networks of U.S. utilities as part of an effort that is likely ongoing, Department of Homeland Security officials told the Wall Street Journal.

Jonathan Home, chief of industrial-control-system analysis for DHS, said the hackers “got to the point where they could have thrown switches” and upset power flows.

Although the agency did not disclose which companies were impacted, the officials at a briefing Monday said that there were “hundreds of victims” including breaches at power plants across the U.S., and that some companies may not be aware that hackers infiltrated their networks yet.

According to experts, Russia has been preparing for such attacks for some time now, prompting a renewed focus on protecting the grid among utilities and policymakers.

“They’ve been intruding into our networks and are positioning themselves for a limited or widespread attack,” said former Deputy Assistant Defense Secretary Michael Carpenter, now senior director at the Penn Biden Center at the University of Pennsylvania, per the Wall Street Journal. “They are waging a covert war on the West.”

Earlier this year, the Trump administration claimed Russia had staged a power grid hacking campaign against the U.S. energy grid and other U.S. infrastructure.

The report comes after President Trump told reporters last week during a joint press conference in Helsinki alongside Russian President Vladimir Putin that he had no reason not to believe the Russian leader's assurances to him that the Kremlin was not to blame for interference in the election.

Trump later admitted that he misspoke when he said he didn’t “see any reason why” Russia would have meddled in the 2016 election, and said he believes the U.S. intelligence community assessment that found that the Russian government did interfere in the electoral process.

 

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Hong Kong to expect electricity bills to rise 1 or 2 per cent

Hong Kong Electricity Tariff Increase reflects a projected 1-2% rise as HK Electric and CLP Power shift to cleaner fuel and natural gas, expand gas-fired units and LNG terminals, and adjust the fuel clause charge.

 

Key Points

An expected 1-2% 2018 rise from cleaner fuel, natural gas projects, asset growth, and shrinking fuel cost surpluses.

✅ Expected 1-2% rise amid cleaner fuel and gas shift

✅ Fuel clause charge and asset expansion pressure prices

✅ HK Electric and CLP Power urged to use surpluses prudently

 

Hong Kong customers have been asked to expect higher electricity bills next year, as seen with BC Hydro rate increases in Canada, with a member of a government panel on energy policy anticipating an increase in tariffs of one or two per cent.

The environment minister, Wong Kam-sing, also hinted they should be prepared to dig deeper into their pockets for electricity, as debates over California electric bills illustrate, in the wake of power companies needing to use more expensive but cleaner fuel to generate power in the future.

HK Electric supplies power to Hong Kong Island, Lamma Island and Ap Lei Chau. Photo: David Wong

The city’s two power companies, HK Electric and CLP Power, are to brief lawmakers on their respective annual tariff adjustments for 2018, amid Ontario electricity price pressures drawing international attention, at a Legislative Council economic development panel meeting on Tuesday.

HK Electric supplies electricity to Hong Kong Island and neighbouring Lamma Island and Ap Lei Chau, while CLP Power serves Kowloon and the New Territories, including Lantau Island.

Wong said on Monday: “We have to appreciate that when we use cleaner fuel, there is a need for electricity tariffs to keep pace. I believe it is the hope of mainstream society to see a low-carbon and healthier environment.”

Secretary for the Environment Wong Kam-sing believes most people desire a low-carbon environment. Photo: Sam Tsang

But he declined to comment on how much the tariffs might rise.

World Green Organisation chief executive William Yu Yuen-ping, also a member of the Energy Advisory Committee, urged the companies to better use their “overflowing” surpluses in their fuel cost recovery accounts.

Tariffs are comprised of two components: a basic amount reflecting a company’s operating costs and investments, and the fuel clause charge, which is based on what the company projects it will pay for fuel for the year.

William Yu of World Green Organisation says the companies should use their surpluses more carefully. Photo: May Tse

Critics have claimed the local power suppliers routinely overestimate their fuel costs and amass huge surpluses.

In recent years, the two managed to freeze or cut their tariffs thanks to savings from lower fuel costs. Last year, HK Electric offered special rebates to its customers, which saw its tariff drop by 17.2 per cent. CLP Power froze its own charge for 2017.

Yu said the two companies should use the surpluses “more carefully” to stabilise tariffs.

Rise after fall in Hong Kong electricity use linked to subsidies

“We estimate a big share of the surplus has been used up and so the honeymoon period is over.”

Based on his group’s research, Yu believed the tariffs would increase by one or two per cent.

Economist and fellow committee member Billy Mak Sui-choi said the expansion of the power companies’ fixed asset bases, such as building new gas-fired units and offshore liquefied natural gas terminals, a pattern reflected in Nova Scotia's 14% rate hike recently approved by regulators, would also cause tariffs to rise.

To fight climate change and improve air quality, the government has pledged to cut carbon intensity by between 50 and 60 per cent by 2020. Officials set a target of boosting the use of natural gas for electricity generation to half the total fuel mix from 2020.

Both power companies are privately owned and monitored by the government through a mutually agreed scheme of control agreements, akin to oversight seen under the UK energy price cap in other jurisdictions. These require the firms to seek government approval for their development plans, including their projected basic tariff levels.

At present, the permitted rate of return on their net fixed assets is 9.99 per cent. The deals are due to expire late next year.

Earlier this year, officials reached a deal with the two companies on the post-2018 scheme, settling on a 15-year term. The new agreements slash their permitted rate of return to 8 per cent.

 

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Electricity sales in the U.S. actually dropped over the past 7 years

US Electricity Sales Decline amid population growth and GDP gains, as DOE links reduced per capita consumption to energy efficiency, warmer winters, appliances, and bulbs, while hotter summers and rising AC demand may offset savings.

 

Key Points

US electricity sales fell 3% since 2010 despite population and GDP growth, driven by efficiency gains and warmer winters.

✅ DOE links drops to efficiency and warmer winters

✅ Per capita residential use fell about 7% since 2010

✅ Rising AC demand may offset winter heating savings

 

Since 2010, the United States has grown by 17 million people, and the gross domestic product (GDP) has increased by $3.6 trillion. Yet in that same time span, electricity sales in the United States actually declined by 3%, according to data released by the U.S. Department of Energy (DOE), even as electricity prices rose at a 41-year pace nationwide.

The U.S. decline in electricity sales is remarkable given that the U.S. population increased by 5.8% in that same time span. This means that per capita electricity use fell even more than that; indeed, the Department of Energy pegs residential electricity sales per capita as having declined by 7%, even as inflation-adjusted residential bills rose 5% in 2022 nationwide.

There are likely multiple reasons for this decline in electricity sales. Department of Energy analysts suggest that, at least in part, it is due to increased adoption of energy-efficient appliances and bulbs, like compact fluorescents. Indeed, the DOE notes that there is a correlation between consumer spending on “energy efficiency” and a reduction in per capita electricity sales, while utilities invest more in delivery infrastructure to modernize the grid.

Yet the DOE also notes that states with a greater increase in warm weather days had a corresponding decrease in electricity sales, as milder weather can reduce power demand across years. In southern states, the effect was most dramatic: for instance, from 2010 to 2016, Florida had a 56% decrease in cold weather days that would require heating and as a result, saw a 9% decrease in per capita electricity sales.

The moral is that warm winters save on electricity. But if global temperatures continue to rise, and summers become hotter, too, this decrease in winter heating spending may be offset by the increased need to run air conditioning in the summer, and given how electricity and natural gas prices interact, overall energy costs could shift. Indeed, it takes far more energy to cool a room than it does to heat it, for reasons related to the basic laws of thermodynamics. 

 

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