Ontario asked to turn down power expansion

By Toronto Star


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Nearly 20 years ago the province's power utility, then called Ontario Hydro, argued that good economic times would translate into aggressive growth in electricity consumption. To keep the lights on, it proposed a plan that would see 10 nuclear plants and several coal stations built over 25 years at a cost of up to $100 billion.

Robert Franklin, then-president of the province-owned utility, warned of crippling power shortages by the mid-1990s if the new plants were not built. He called this a "certain, irrefutable fact."

Two years later the province found itself knee-deep in an economic recession. Electricity consumption fell. Instead of power shortages, Ontario Hydro was faced with surpluses. By 1993, just four years after making its ambitious proposal, the utility scrapped its controversial plan.

Fast-forward two decades: The province's manufacturing sector is in decline, high energy prices have focused attention on conservation and a spreading global financial crisis threatens to drag an already-struggling Ontario into recession.

Meanwhile, the Ontario Power Authority is trying to get approval for a 20-year power system plan that assumes electricity demand in the province will grow about 1 per cent annually. It hopes to erase that growth over the next 10 years through conservation and greater emphasis on energy efficiency, but beyond 2015 demand starts to creep up again.

The agency is calling for an investment of $26 billion to beef up the province's nuclear fleet – a combination of refurbishing old reactors and building new ones. Billions more are being spent on new natural-gas plants and renewables such as wind, but mostly to replace coal-fired power plants being shut down over the next six years.

Some observers worry that history is repeating itself and that with a recession looming, the 20-year plan is more expansive and expensive than it needs to be.

"The potential parallels are enormous," said Mark Winfield, a professor of sustainable energy policy at York University. "We're seeing exactly the kind of pitfalls that the 1989 planning process fell into."

Even before the current credit crunch, energy consumption began falling in Ontario. The Independent Electricity System Operator, which manages electricity supply and demand in the province, says consumption fell 1.7 per cent in 2006 – the year the power authority conducted its forecast – and dropped an additional 0.5 per cent in 2007.

The system operator is predicting a fall of about 1 per cent this year and another 1 per cent in 2009. So far, domestic demand for the first eight months of this year is down 2.2 per cent. Even taking energy conservation into account, the drop in demand over that four-year period has been far more than the power authority's forecast.

"And that was before Wall Street imploded," said Keith Stewart, an energy expert at WWF-Canada. "We're already tracking about 10 terawatt-hours below the (20-year plan) prediction pre-crisis. That's equivalent to three Pickering-sized reactors."

Adam White, president of the Association of Major Power Consumers in Ontario, said the power authority needs a reality check.

"They're forging ahead with a proposal on a plan based on a forecast that's wrong and getting worse," said White, adding that in the past two years alone we needed 700 megawatts less than initially predicted – equating to an investment of about $1.5 billion. "If we don't need it, for God's sake let's not build it."

Electricity demand isn't just falling in Ontario. Major Asian markets, such as China and Taiwan, have reported unexpected drops in electricity demand over the past few months as United States economic woes spread overseas.

In the U.S., it appears electricity consumption is likely to fall for the same reasons gasoline and oil consumption declined. "Consumers who are impacted by the recent economic turmoil – maybe a lost job or other reduction in income – may decide to conserve electricity to lower their utility bill," said Tyler Hodge, an official with the U.S. Energy Information Administration.

Hodge said U.S. residential electricity consumption fell in the first half of 2008 compared with last year and the agency is expecting demand to fall further next year because of the weaker U.S. economy.

A fall in U.S. electricity demand could also affect the need for power production in Ontario, as the province has benefited lately from higher power exports. In fact, electricity exports to the U.S. are up 75 per cent this year compared with 2007.

"So if demand is going to drop there as well, which seems likely if the economy crashes, then we may not have a market for those exports," said WWF-Canada's Stewart.

The weakening economy and the fact that power consumption in the province has fallen over the past two years have local electric utilities questioning the power authority's assumptions. The Electricity Distributors Association, in a letter to the Ontario Energy Board, said it wants to know if the power authority plans to review and, if necessary, revise its forecast.

Energy and Infrastructure Minister George Smitherman recently directed the power authority to review a portion of its 20-year plan with an aim to beefing up renewables and speeding up energy conservation. The review provides an opportunity to take a second look at the demand forecast, said Charlie Macaluso, president and chief executive of the distributors association.

Macaluso also wants to know if the plan takes into account other technology trends, which despite short-term economic woes might signal higher demand over the medium and long term.

"What about electric vehicles, which by various accounts are likely to be popular before this load forecast cycle is over?" he said. "Have we taken into account that impact in terms of the demand that might be created in such a new economy?"

The man overseeing the power authority's 20-year plan, Amir Shalaby, isn't so concerned about the short-term ups and downs of electricity demand. He said it's a mistake to make knee-jerk reactions based on short-term trends.

"The minute you see a bump in the road and abandon everything, that's not very good," said Shalaby, adding that had Ontario Hydro not completely killed its 1989 plan, which he also helped design – the province's electricity system would be in better shape today.

"The game should not be trying to forecast and project exactly what will happen in terms of demand over the next little while, but rather build a plan that is robust and flexible."

But if electricity consumption did continue its decline, experts said the province has enough flexibility in its power system to adapt. The bigger question is what domino would fall first?

Would the government cancel plans to build new reactors at Darlington or refurbish reactors at Pickering and Bruce? Would fewer natural gas plants get built?

Would it cut back on renewables and conservation? That's unlikely, given the current policy climate and public concerns over global warming.

Many environmentalists argue that nuclear projects should be the first to be abandoned because of the long time it takes to build or refurbish new reactors and because their large price tag will be even more difficult to finance during a global credit crunch.

Better, they maintain, to lower risk by investing in increments – in other words, raise the bar on conservation, energy efficiency, renewables, and waste-energy recovery, while improving the transmission system with smart-grid and emerging energy-storage technologies.

But if demand does drop considerably over the next few years, enough to alter the province's current course, it's more likely the power authority would tweak other parts of its plan first.

"We can advance the closure dates for the coal plants, and there are a lot of natural gas plants in the plan where we can change the in-service dates," said Shalaby.

"The fact that there's a new nuclear plant in the plan doesn't mean the entire plan is not flexible."

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Fuel Cell Electric Buses Coming to Mississauga

Mississauga Fuel Cell Electric Buses advance zero-emission public transit, leveraging hydrogen fuel cells, green hydrogen supply, rapid refueling, and extended range to cut GHGs, improve air quality, and modernize sustainable urban mobility.

 

Key Points

Hydrogen fuel cell buses power electric drivetrains for zero-emission service, long range, and quick refueling.

✅ Zero tailpipe emissions improve urban air quality

✅ Longer route range than battery-electric buses

✅ Hydrogen fueling is rapid, enabling high uptime

 

Mississauga, Ontario, is gearing up for a significant shift in its public transportation landscape with the introduction of fuel cell electric buses (FCEBs). This initiative marks a pivotal step toward reducing greenhouse gas emissions and enhancing the sustainability of public transport in the region. The city, known for its vibrant urban environment and bustling economy, is making strides to ensure that its transit system evolves in harmony with environmental goals.

The recent announcement highlights the commitment of Mississauga to embrace clean energy solutions. The integration of FCEBs is part of a broader strategy to modernize the transit fleet while tackling climate change. As cities around the world seek to reduce their carbon footprints, Mississauga’s initiative aligns with global trends toward greener urban transport, where projects like the TTC battery-electric buses demonstrate practical pathways.

What are Fuel Cell Electric Buses?

Fuel cell electric buses utilize hydrogen fuel cells to generate electricity, which powers the vehicle's electric motor. Unlike traditional buses that run on diesel or gasoline, FCEBs produce zero tailpipe emissions, making them an environmentally friendly alternative. The only byproducts of their operation are water and heat, significantly reducing air pollution in urban areas.

The technology behind FCEBs is becoming increasingly viable as hydrogen production becomes more sustainable. With the advancement of green hydrogen production methods, which use renewable energy sources to create hydrogen, and because some electricity in Canada still comes from fossil fuels, the environmental benefits of fuel cell technology are further amplified. Mississauga’s investment in these buses is not only a commitment to cleaner air but also a boost for innovative technology in the transportation sector.

Benefits for Mississauga

The introduction of FCEBs is poised to offer numerous benefits to the residents of Mississauga. Firstly, the reduction in greenhouse gas emissions aligns with the city’s climate action goals and complements Canada’s EV goals at the national level. By investing in cleaner public transit options, Mississauga is taking significant steps to improve air quality and combat climate change.

Moreover, FCEBs are known for their efficiency and longer range compared to battery electric buses, such as the Metro Vancouver fleet now operating across the region, commonly used in Canadian cities. This means they can operate longer routes without the need for frequent recharging, making them ideal for busy transit systems. The use of hydrogen fuel can also result in shorter fueling times compared to electric charging, enhancing operational efficiency.

In addition to environmental and operational advantages, the introduction of these buses presents economic opportunities. The deployment of FCEBs can create jobs in the local economy, from maintenance to hydrogen production facilities, similar to how St. Albert’s electric buses supported local capabilities. This aligns with broader trends of sustainable economic development that prioritize green jobs.

Challenges Ahead

While the potential benefits of FCEBs are clear, the transition to this technology is not without its challenges. One of the main hurdles is the establishment of a robust hydrogen infrastructure. To support the operation of fuel cell buses, Mississauga will need to invest in hydrogen production, storage, and fueling stations, much as Edmonton’s first electric bus required dedicated charging infrastructure. Collaboration with regional and provincial partners will be crucial to develop this infrastructure effectively.

Additionally, public acceptance and awareness of hydrogen technology will be essential. As with any new technology, there may be skepticism regarding safety and efficiency. Educational campaigns will be necessary to inform the public about the advantages of FCEBs and how they contribute to a more sustainable future, and recent TTC’s battery-electric rollout offers a useful reference for outreach efforts.

Looking Forward

As Mississauga embarks on this innovative journey, the introduction of fuel cell electric buses signifies a forward-thinking approach to public transportation. The city’s commitment to sustainability not only enhances its transit system but also sets a precedent for other municipalities to follow.

In conclusion, the shift towards fuel cell electric buses in Mississauga exemplifies a significant leap toward greener public transport. With ongoing efforts to tackle climate change and improve urban air quality, Mississauga is positioning itself as a leader in sustainable transit solutions. The future looks promising for both the city and its residents as they embrace cleaner, more efficient transportation options. As this initiative unfolds, it will be closely watched by other cities looking to implement similar sustainable practices in their own transit systems.

 

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Daimler Details Gigantic Scope of Its Electrification Plan

Daimler Electric Strategy drives EV adoption with global battery factories, Mercedes-Benz electrified models, battery cells procurement, and major investments spanning vans, buses, trucks, and production capacity across Europe, Asia, and the USA.

 

Key Points

Daimler Electric Strategy is a multi-billion EV roadmap for batteries, factories, and 130 electrified Mercedes models.

✅ Eight battery factories across three continents

✅ EUR 10B for EV lineup; EUR 20B for battery cells

✅ 130 electrified variants plus vans, buses, trucks

 

Throughout 2018, we all witnessed the unprecedented volume of promises for a better future made by the giants of the auto industry. All say they've committed billions so that, within a decade, combustion engines will be on their way out.

The most active of all companies when talking about promises is Volkswagen, which, amid German plant closures, time and time again has said it will do this or that and completely change the meaning of car in the coming years. But there are other planning the same thing, possibly with even vaster resources.

Planning to end the year on a high note, Daimler detailed its plan for the electric future once again on Tuesday, this time making no secret of its gigantic size and scope.

As announced before, Daimler plans to build electric cars, but also manufacture electric batteries for its own and others’ use, and has launched a US energy storage company to support this strategy. These batteries will eventually be produced by Daimler in eight factories on three continents.

Batteries are already rolling off the lines in Kamenz, and a second facility will begin doing so next year. Two more factories will be built in Stuttgart-Untertürkheim, one at the company’s Sindelfingen site, and one each at the sites in Beijing (China), Bangkok (Thailand) and Tuscaloosa (USA).

In all, one billion EUR will be invested in the expansion of the global battery production network, but that is nothing compared to the 10 billion to be poured into the expansion of the Mercedes-Benz car fleet.

On top of that, 20 billion EUR will go towards the purchase of battery cells from producers all around the world, echoing other automakers' battery sourcing strategies worldwide over the next 12 years.

“After investing billions of euros in the development of the electric fleet and the expansion of our global battery network, we are now taking the next step,” said in a statement Dieter Zetsche, Daimler chairman of the board.

“With the purchase of battery cells for more than 20 billion euros, we are systematically pushing forward with the transformation into the electric future of our company.”

By 2022, the carmaker plans to launch 130 electrified variants of its cars, as cheaper, more powerful batteries become available, adding to them electric vans, buses and trucks. That pretty much means all the models and variants sold by Daimler globally will be at least partially powered by electricity.

 

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Heat Exacerbates Electricity Struggles for 13,000 Families in America

Energy Poverty in Extreme Heat exposes vulnerable households to heatwaves, utility shutoffs, and unreliable grid infrastructure, straining public health. Community nonprofits, cooling centers, and policy reform aim to improve electricity access, resilience, and affordable energy.

 

Key Points

Without reliable, affordable power in heatwaves, health risks rise and cooling, food storage, and daily needs suffer.

✅ Risks: heat illness, dehydration, and indoor temperatures above 90F

✅ Causes: utility shutoffs, aging grid, unpaid bills, remote areas

✅ Relief: cooling centers, aid programs, weatherization, bill credits

 

In a particular pocket of America, approximately 13,000 families endure the dual challenges of sweltering heat and living without electricity, and the broader risk of summer shut-offs highlights how widespread these pressures have become across the country. This article examines the factors contributing to their plight, the impact of living without electricity during hot weather, and efforts to alleviate these hardships.

Challenges Faced by Families

For these 13,000 families, daily life is significantly impacted by the absence of electricity, especially during the scorching summer months. Without access to cooling systems such as air conditioners or fans, residents are exposed to dangerously high temperatures, which can lead to heat-related illnesses and discomfort, particularly among vulnerable populations such as children, the elderly, and individuals with health conditions, where electricity's role in public health became especially evident.

Causes of Electricity Shortages

The reasons behind the electricity shortages vary. In some cases, it may be due to economic challenges that prevent families from paying utility bills, resulting in disconnections. Other factors include outdated or unreliable electrical infrastructure in underserved communities, as reflected in a recent grid vulnerability report that underscores systemic risks, where maintenance and upgrades are often insufficient to meet growing demand.

Impact of Extreme Heat

During heatwaves, the lack of electricity exacerbates health risks and quality of life issues for affected families, aligning with reports of more frequent outages across the U.S. Furthermore, the absence of refrigeration and cooking facilities can compromise food safety and nutritional intake, further impacting household well-being.

Community Support and Resilience

Despite these challenges, communities and organizations often rally to support families living without electricity. Local nonprofits, community centers, and government agencies provide assistance such as distributing fans, organizing cooling centers, and delivering essentials like bottled water and non-perishable food items during heatwaves to alleviate immediate hardships and improve summer blackout preparedness in vulnerable neighborhoods.

Long-term Solutions

Addressing electricity access issues requires comprehensive, long-term solutions. These may include policy reforms to ensure equitable access to affordable energy, investments in upgrading infrastructure in underserved areas, and expanding financial assistance programs to help families maintain uninterrupted electricity service, in recognition that climate change risks increasingly stress the grid.

Advocacy and Awareness

Advocacy efforts play a crucial role in raising awareness about the challenges faced by families living without electricity and advocating for sustainable solutions. By highlighting these issues, community leaders, activists, and policymakers can work together to drive policy changes, secure funding for infrastructure improvements, and promote energy efficiency initiatives, drawing lessons from Canada's harsh-weather grid exposures that illustrate regional vulnerabilities.

Building Resilience

Building resilience in vulnerable communities involves not only improving access to reliable electricity but also enhancing preparedness for extreme weather events. This includes developing emergency response plans, educating residents about heat safety measures, and fostering community partnerships to support those in need during crises.

Conclusion

As temperatures rise and climate impacts intensify, addressing the plight of families living without electricity becomes increasingly urgent. By prioritizing equitable access to energy, investing in resilient infrastructure, and fostering community resilience, stakeholders can work towards ensuring that all families have access to essential services, even during the hottest months of the year. Collaborative efforts between government, nonprofit organizations, and community members are essential in creating sustainable solutions that improve quality of life and promote health and well-being for all residents.

 

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Gov. Greg Abbott touts Texas power grid's readiness heading into fall, election season

ERCOT Texas Fall Grid Forecast outlines ample power supply, planned maintenance outages, and grid reliability, citing PUC oversight and Gov. Abbott's remarks, with seasonal assessment noting mild demand yet climate risks and conservation alerts.

 

Key Points

ERCOT's seasonal outlook for Texas on fall power supply, outages, and reliability expectations under PUC oversight.

✅ Projects sufficient supply in October and November

✅ Many plants scheduled offline for maintenance

✅ Notes PUC oversight and Abbott's confidence

 

Gov. Greg Abbott said Tuesday that the Texas power grid is prepared for the fall months and referenced a new seasonal forecast by the state’s grid operator, which typically does not draw much attention to its fall and spring grid assessments because of the more mild temperatures during those seasons.

Tuesday’s new forecast by the Electric Reliability Council of Texas showed that there should be plenty of power supply to meet demand in October and November. It also showed that many Texas power plants are scheduled to be offline this fall for maintenance work. Texas power plants usually plan to go down in the fall and spring for repairs to improve reliability ahead of the more extreme temperatures in winter and summer, when Texans crank up their heat and air conditioning and raise demand for power.

ERCOT for at least a decade announced its seasonal forecasts, but did not do so on Tuesday. The grid operator stopped announcing the reports after the 2021 winter storm event. A spokesperson for the grid operator, which posted the report to its website midday without notifying the public or power industry stakeholders, said there were no plans to discuss the latest forecast and referred questions about it to the Public Utility Commission, which oversees ERCOT. Abbott appoints the board of the PUC.

Abbott on Tuesday expressed his confidence about the grid in a news release, which included photos of the governor sitting at a table with incoming ERCOT CEO Pablo Vegas, outgoing interim CEO Brad Jones and Public Utility Commission Chair Peter Lake.

“The State of Texas continues to monitor the reliability of our electric grid, and I thank ERCOT and PUC for their hard work to implement bipartisan reforms we passed last year and for their proactive leadership to ensure our grid is stronger than ever before,” Abbott said in the release.

Abbott has not previously shared or called attention to ERCOT’s forecasts as he did on Tuesday.

Up for reelection this fall, Abbott has faced continued criticism, including from the Sierra Club over his handling of the 2021 deadly power grid disaster, when extended freezing temperatures shut down natural gas facilities and power plants, which rely on each other to keep electricity flowing. The resulting blackouts left millions of Texans without power for days in the cold, and hundreds of people died.

ERCOT’s forecasts for fall and spring are typically the least worrisome seasonal forecasts, energy experts said, because temperatures are usually milder in between summer and winter, even as ERCOT has issued an RFP to procure winter capacity to address shortages, so demand for power usually does not skyrocket like it does during extreme temperatures.

But they’ve warned that climate change could potentially lead to more extreme temperatures during times when Texas hasn’t experienced such weather in the past. For example, in early May six power plants unexpectedly broke down when a spring heat wave drove power demand up and highlighted broader heat-related blackout risks across the grid. ERCOT asked Texans to conserve electricity at home at the time.

Abbott released the seasonal report at a time when he has asserted unprecedented control over ERCOT. Although he had no formal role in ERCOT’s search for a new permanent CEO, he put a stranglehold on the process, The Texas Tribune previously reported. Since the winter storm, Abbott’s office has also dictated what information about the power grid ERCOT has released to the public.

 

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Ontario Drops Starlink Deal, Eyes Energy Independence

Ontario Starlink Contract Cancellation underscores rising tariffs, trade tensions, and retaliation, as SpaceX's Elon Musk loses a rural broadband deal; Ontario pivots to procurement bans, energy resilience, and nuclear power to boost grid independence.

 

Key Points

Ontario ended a C$100M Starlink deal over U.S. tariffs, prompting a shift to rural broadband alternatives.

✅ Triggered by U.S. tariffs; Ontario adopts retaliatory procurement bans.

✅ Ends plan to connect 15,000 rural homes and businesses with broadband.

✅ Signals push for energy resilience, nuclear power, and grid independence.

 

In a decisive move, Ontario Premier Doug Ford announced the cancellation of a C$100 million contract with Elon Musk's Starlink, a subsidiary of SpaceX, in direct response to U.S. President Donald Trump's imposition of tariffs on Canadian imports. This action underscores the escalating trade tensions between Canada and the United States, a theme highlighted during Ford's Washington meeting on energy tariffs earlier this month, and highlights Ontario's efforts to safeguard its economic interests.

The now-terminated agreement, established in November, aimed to provide high-speed internet access to 15,000 homes and businesses in Ontario's remote areas. Premier Ford's decision to "rip up" the contract signifies a broader strategy to distance the province from U.S.-based companies amid the current trade dispute. He emphasized, "Ontario won't do business with people hell-bent on destroying our economy."

This move is part of a series of retaliatory measures by Canadian provinces, including Ford's threat to cut electricity exports to the U.S., following President Trump's announcement of a 25% tariff on nearly all Canadian imports, excluding oil, which faces a 10% surcharge. These tariffs, set to take effect imminently, have prompted concerns about potential economic downturns in Canada. In response, Prime Minister Justin Trudeau declared that Canada would impose 25% tariffs on C$155 billion worth of U.S. goods, aiming to exert pressure on the U.S. administration to reconsider its stance.

Premier Ford's actions reflect a broader sentiment of economic nationalism, as he also announced a ban on American companies from provincial contracts until the U.S. tariffs are lifted. He highlighted that Ontario's government and its agencies allocate $30 billion annually on procurement, and reiterated his earlier vow to fire the Hydro One CEO and board as part of broader reforms aimed at efficiency.

The cancellation of the Starlink contract raises concerns about the future of internet connectivity in Ontario's rural regions. The original deal with Starlink was seen as a significant step toward bridging the digital divide, offering high-speed internet to underserved communities. With the contract's termination, the province faces the challenge of identifying alternative solutions to fulfill this critical need.

Beyond the immediate implications of the Starlink contract cancellation, Ontario is confronting broader challenges in ensuring the resilience and independence of its energy infrastructure. The province's reliance on external entities for critical services, such as internet connectivity and energy, has come under scrutiny, as Canada's electricity exports are at risk amid ongoing trade tensions and policy uncertainty.

Premier Ford has expressed a commitment to expanding Ontario's capacity to generate nuclear power as a means to bolster energy self-sufficiency. While this strategy aims to reduce dependence on external energy sources, it presents its own set of challenges that critics argue require cleaning up Ontario's hydro mess before new commitments proceed. Developing nuclear infrastructure requires substantial investment, rigorous safety protocols, and long-term planning. Moreover, the integration of nuclear power into the province's energy mix necessitates careful consideration of environmental impacts and public acceptance.

The concept of "Trump-proofing" Ontario's electricity grid involves creating a robust and self-reliant energy system capable of withstanding external political and economic pressures. Achieving this goal entails diversifying energy sources, including building on Ontario's electricity deal with Quebec to strengthen interties, investing in renewable energy technologies, and enhancing grid infrastructure to ensure stability and resilience.

However, the path to energy independence is fraught with complexities. Balancing the immediate need for reliable energy with long-term sustainability goals requires nuanced policy decisions, including Ontario's Supreme Court challenge to the global adjustment fee and related regulatory reviews to clarify cost impacts. Additionally, fostering collaboration between government entities, private sector stakeholders, and the public is essential to navigate the multifaceted challenges associated with overhauling the province's energy framework.

Ontario's recent actions, including the cancellation of the Starlink contract, underscore the province's proactive stance in safeguarding its economic and infrastructural interests amid evolving geopolitical dynamics. While such measures reflect a commitment to self-reliance, they also highlight the intricate challenges inherent in reducing dependence on external entities. As Ontario charts its course toward a more autonomous future, strategic planning, investment in sustainable technologies, and collaborative policymaking will be pivotal in achieving long-term resilience and prosperity.

 

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FortisAlberta Takes Necessary Precautions to Provide Electricity Service for Alberta

FortisAlberta COVID-19 response delivers safe electricity distribution across Alberta, with remote monitoring, 24/7 support, outage alerts, dispersed crews, and business continuity measures to sustain essential services for customers and communities.

 

Key Points

Plan ensuring reliable electricity in Alberta through 24/7 support, remote monitoring, outage alerts, and dispersed crews.

✅ 24/7 customer support via 310-WIRE and mobile app

✅ Remote monitoring and rapid outage restoration

✅ Dispersed crews in 50 communities for faster response

 

As the COVID-19 pandemic continues to evolve in Alberta (and around the world), FortisAlberta is taking the necessary actions and precautions informed by utility disaster planning to protect the health and well-being of its employees and to provide electricity service to its customers. FortisAlberta serves more than half a million customers with the electricity they depend on to take care of their families and community members throughout our province.

"We recognize these are challenging times as while most Albertans are asked to stay home others continue to work in the community to provide essential services, including utility workers in Ontario demonstrating support efforts. As your electricity distribution provider, please be assured you can count on us to do what we do best – provide our customers with safe and reliable electricity service wherever and whenever they need it," says Michael Mosher, FortisAlberta President and CEO.

FortisAlberta is proud to be a part of the communities it serves and commits to keeping the lights on for its customers. The company is providing a full range of services for its customers and has instilled best practices within critical parts of its business. The company's control centre continues to remotely monitor, control, and restore, where possible, the delivery of power across the entire province, including during events such as an Alberta grid alert that stress the system. Early in March, FortisAlberta implemented its business continuity plan and the company remains fully accessible to customers 24/7 by phone at 310-WIRE (9473) or through its mobile app where customers can report outages online or view details of an outage. Customers can also sign up for outage alerts to their mobile phone and/or email address to let them know if an outage does occur.

FortisAlberta's power line employees are geographically dispersed across 50 different communities so they can quickly address any issues that may arise. The company has implemented work from home measures and isolation best practices, and is planning for potential on-site lockdowns where necessary to ensure no disruption to customers.

FortisAlberta will continue to remain in close communication with its stakeholders to provide updates to customers and with industry associations to share guidance specific to the electricity sector, including insights on the evolving U.S. grid response to COVID-19 from peer utilities. FortisAlberta will also continue to invest in and empower its communities by contributing to organizations that offer programs and services aligned with the greatest needs in the communities it serves.

With the Alberta Government's recent announcement to provide relief to eligible Albertans by deferring electricity and gas charges for up to 90 days, similar to some B.C. relief measures being implemented, FortisAlberta is committed to working with stakeholders and retail partners to ensure this option is available to customers quickly and efficiently, and to learn from initiatives like the Hydro One relief fund that support customers.

 

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