High stakes at Bruce Power

By Toronto Star


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A bit of gallows humour is appropriate perhaps when entering the concrete vault of a nuclear reactor.

"Welcome to the house of Count Dracula," says health physicist Maung Zeya. "Enter at your peril."

The out-of-service Candu reactor at the Bruce Power plant appears in the dingy light like a giant mechanical beehive. The air is hot and oppressive, and a handful of repairmen are at work.

Jack Rollins, a radiation official dressed head to toe in protective gear, stands 15 metres from the reactor and points a gun that detects gamma rays. It registers 18 millirems, a unit that measures the amount of radiation absorbed.

"What you see right there has already gone right through your body," says Rollins. "It's like an X-ray."

"Now watch this," he adds, moving his arm toward the reactor and noting the numbers on his gun shooting upwards.

It's an impressive display of the staying power of radiation, particularly since its source – uranium fuel bundles – was removed from the reactor 10 years ago.

But the residual dose is well below the yearly limit for Canadian nuclear workers, allowing them significant stretches of time up close to gut and renovate reactors at the Bruce A plant on the shores of Lake Huron.

The $5.2 billion project to fully refurbish four Candu reactors by 2013 is one of the biggest construction projects in Canada. Duncan Hawthorne, president and chief executive officer of privately owned Bruce Power, says the project will make or break Canada's nuclear industry.

"It's a destiny issue for the industry," Hawthorne says. "The success of this project spawns other projects and the failure of this probably means that we wouldn't want to do it again. Everybody knows what's at stake here."

Hawthorne, who also heads the North American branch of the World Association of Nuclear Operators, believes the outcome could also impact the industry in the U.S., which uses reactors other than Candus.

"If you're trying to borrow from financiers on the back of an unsuccessful project here, what are you going to say? `Well, that was Candu and it was those Canadians that don't know what they're doing?' That's not a very easy sell," he says.

The stakes are especially high in Ontario, where the Ontario Power Authority (OPA) wants to keep almost half of the province's electricity coming from nuclear plants during the next 20 years. That means spending $26.5 billion to renovate existing plants or build new ones.

Ontario's refurbishment record leaves little room for encouragement. Renovating and restarting just two Candu reactors at Pickering A, as taxpayers know, cost publicly-owned Ontario Power Generation $2.5 billion – wildly above the initial $800 million estimate to repair all four Pickering units.

But halfway through the first part of the Bruce project – a $2.7 billion plan to renovate reactors 1 and 2 – Hawthorne remains confident.

"We're on time and on budget," he says during an interview at Bruce Power's corporate offices on the sprawling nuclear site. "That's not to say that it's plain sailing. We'll have to fight our way through it."

The Ontario Power Authority, the agency that signed the much-debated contract with Bruce on behalf of the provincial government, concurs with Hawthorne's assessment.

"Our feeling is, if they're not on target, they're pretty close," says OPA spokesperson Tim Taylor.

Bolstering confidence is the fixed-price contracts Bruce Power signed with most of the contractors. Still, critics well versed with the Pickering refurbishment fiasco roll their eyes at early talk of success.

"The Candu is a bad design – it's a nightmare. The sooner we get rid of it the better," says Frank Greening, who examined weaknesses in the Candu's pressure tubes and feeder pipes while a senior chemist at OPG.

"Refurbishing old Candus is throwing money down a black hole," he adds, describing continued faith in the technology as "Canadians being pigheaded about a Canadian product that was good at one time but now is a lemon."

Critics note that OPG permanently mothballed two Pickering A reactors in 2005 because they were not worth fixing. The other two, which cost a fortune to renovate, have performed poorly since restarting in 2003 and 2005, and were shut down all summer for maintenance.

"The test is, do the (Bruce) units come on line on budget and on time, and how long do they stay on line?" says Mark Winfield, assistant professor of environmental studies at York University. "The record so far does not inspire confidence, to put it mildly."

The Bruce nuclear site is a heavily guarded, 932-hectare complex 250 kilometres northwest of Toronto. It has two nuclear plants – Bruce A and B – each with four Candu reactors, ranging from 750 megawatts to 822 megawatts.

The six working reactors produce about 20 per cent of Ontario's electricity. When all eight are back on-line, the site's total output will be 6,200 megawatts, about 25 per cent of the province's power.

Burdened by debt, and with its nuclear program in disarray, OPG's precursor, Ontario Hydro, began shutting nuclear reactors in the late 1990s, including the four at Bruce A.

In 2001, OPG signed a long-term lease for the Bruce site with Bruce Power, a consortium today made up of uranium producer Cameco Corp., TransCanada PipeLines, the plant's two main unions, and BPC Generation Infrastructure Trust, owned by the Ontario Municipal Employees Retirement System.

By 2005, the consortium had restarted Bruce A reactors 3 and 4, a $720-million renovation project that Bruce initially thought would cost $340 million. Bruce officials blame the cost overrun, picked up wholly by the consortium, largely on security improvements imposed by the Canadian Nuclear Safety Commission after the 9/11 attacks in the U.S.

But Hawthorne makes clear there was more to it than that: "These are complicated animals to restart... restarting reactors is tough."

Also that year, Bruce Power sealed a deal with the provincial government to refurbish and restart three Bruce A reactors, and expanded it this summer to fully renovate the fourth.

Ontario's increased need for power, coupled with the Liberal policy to phase out polluting coal-burning power plants, put the government in a weak negotiating position, according to an April report on the deal by provincial Auditor General Jim McCarter.

When subsidies are factored in, such as a rent reduction for Bruce Power and the government paying for Bruce's uranium fuel, the consortium is guaranteed between 6.3 and 7.1 cents per kilowatt hour for its electricity, McCarter concluded. That's well above the 4.9 cents average for the past five years and significantly above what private-sector experts believe the future price of electricity will be, he added.

"There's a definite cost to doing this sort of deal with the private sector," McCarter says in an interview, adding that the price of Bruce electricity will also increase annually, based on inflation.

"Consumers, you've got to be prepared. Your electricity bills are going up, and they're going up by a pretty healthy amount," he says.

Hawthorne is the poster boy of a beleaguered nuclear industry. After a decade of bad press from Ontario Hydro and OPG debacles, the industry rallied around the Porsche-driving nuclear executive with a Scottish accent. A framed picture in the reception area of his office shows him cradling an unused nuclear fuel bundle in his arms.

He doesn't hesitate to lambaste what he describes as a non-existent conservation culture – "We're a backwards province and a backwards country" – and sharply criticizes Canadian governments for what he says are their abysmal investments in research and development.

He's convinced he's at the forefront of a resurgent nuclear industry, dismissing worldwide examples to the contrary — a German law to phase out nuclear plants and an Italian moratorium on building new ones, to name only two — as temporary sops to public opinion.

"I'm not for nuclear world domination, I'm just recognizing that nuclear is a very significant part of the mix," says Hawthorne, whose consortium is also studying the building of new nuclear plants on the site.

He's equally convinced Bruce can avoid OPG's flawed record of refurbishing Candus or making them work at full capacity.

He suspects a lot of OPG's troubles involved a dysfunctional workplace culture.

He describes the collective agreement Bruce Power inherited as "the thickest you would find anywhere," a result, he believes, of a workplace where "no one trust(ed) anyone."

During a general meeting with employees, Hawthorne says he announced: "If I believe what I hear, I should sack all the managers for being incompetent and sack all you guys for being lazy. I don't believe any of that, and we've got to find a way to change that culture."

In the past, the plant's performance was also badly hit by poor management and a lack of best industry practices that prolonged maintenance when reactors unexpectedly shut down, Hawthorne says. Since Bruce Power took over, technical staff has been completely retrained.

"I know it's a tough project but we're just going to go on and get it done," he says, referring to the refurbishment. "I'd rather take the chance to fail than sit here in the wings without the opportunity."

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U.S. Announces $28 Million To Advance And Deploy Hydropower Technology

DOE Hydropower Funding advances clean energy R&D, pumped storage hydropower, retrofits for non-powered dams, and fleet modernization under the Bipartisan Infrastructure Law and Inflation Reduction Act, boosting long-duration energy storage, licensing studies, and sustainability engagement.

 

Key Points

A $28M DOE initiative supporting hydropower R&D, pumped storage, retrofits, and stakeholder sustainability efforts.

✅ Funds retrofits for non-powered dams, expanding low-impact supply

✅ Backs studies to license new pumped storage facilities

✅ Engages stakeholders on modernization and environmental impacts

 

The U.S. Department of Energy (DOE) today announced more than $28 million across three funding opportunities to support research and development projects that will advance and preserve hydropower as a critical source of clean energy. Funded through President Biden’s Bipartisan Infrastructure Law, this funding will support the expansion of low-impact hydropower (such as retrofits for dams that do not produce power) and pumped storage hydropower, the development of new pumped storage hydropower facilities, and engagement with key voices on issues like hydropower fleet modernization, sustainability, and environmental impacts. President Biden’s Inflation Reduction Act also includes a standalone tax credit for energy storage, which will further enhance the economic attractiveness of pumped storage hydropower. Hydropower will be a key clean energy source in transitioning away from fossil fuels and meeting President Biden’s goals of 100% carbon pollution free electricity by 2035 through a clean electricity standard policy pathway and a net-zero carbon economy by 2050.

“Hydropower has long provided Americans with significant, reliable energy, which will now play a crucial role in achieving energy independence and protecting the climate,” said U.S. Secretary of Energy Jennifer M. Granholm. “President Biden’s Agenda is funding critical innovations to capitalize on the promise of hydropower and ensure communities have a say in building America’s clean energy future, including efforts to revitalize coal communities through clean projects.” 

Hydropower accounts for 31.5% of U.S. renewable electricity generation and about 6.3% of total U.S. electricity generation, with complementary programs to bolster energy security for rural communities supporting grid resilience, while pumped storage hydropower accounts for 93% of U.S. utility-scale energy storage, ensuring power is available when homes and businesses need it, even as the aging U.S. power grid poses challenges to renewable integration.  

The funding opportunities include, as part of broader clean energy funding initiatives, the following: 

  • Advancing the sustainable development of hydropower and pumped storage hydropower by encouraging innovative solutions to retrofit non-powered dams, the development and testing of technologies that mitigate challenges to pumped storage hydropower deployment, as well as opportunities for organizations not extensively engaged with DOE’s Water Power Technologies Office to support hydropower research and development. (Funding amount: $14.5 million) 
  • Supporting studies that facilitate the FERC licensing process and eventual construction and commissioning of new pumped storage hydropower facilities to facilitate the long-duration storage of intermittent renewable electricity. (Funding amount: $10 million)
  • Uplifting the efforts of diverse hydropower stakeholders to discuss and find paths forward on topics that include U.S. hydropower fleet modernization, hydropower system sustainability, and hydropower facilities’ environmental impact. (Funding amount: $4 million) 

 

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Solar + Wind = 10% of US Electricity Generation in 1st Half of 2018

US Electricity Generation H1 2018 saw wind and solar gains but hydro declines, as natural gas led the grid mix and coal fell; renewables' share, GWh, emissions, and capacity additions shaped the power sector.

 

Key Points

It is the H1 2018 US power mix, where natural gas led, coal declined, and wind and solar grew while hydro fell.

✅ Natural gas reached 32% of generation, highest share

✅ Coal fell; renewables roughly tied nuclear at ~20%

✅ Wind and solar up; hydro output down vs 2017

 

To complement our revival of US electricity capacity reports, here’s a revival of our reports on US electricity generation.

As with the fresh new capacity report, things are not looking too bright when it comes to electricity generation. There’s still a lot of grey — in the bar charts below, in the skies near fossil fuel power plants, and in the human and planetary outlook based on how slowly we are cutting fossil fuel electricity generation.

As you can see in the charts above, wind and solar energy generation increased notably from the first half of 2017 to the first half of 2018, and the EIA expected larger summer solar and wind generation in subsequent months, reinforcing that momentum.

A large positive when it comes to the environment and human health is that coal generation dropped a great deal year over year — by even more than renewables increased, though the EIA later noted an increase in coal-fired generation in a subsequent year, complicating the trend. However, on the down side, natural gas soared as it became the #1 source of electricity generation in the United States (32% of US electricity). Furthermore, coal was still solidly in the #2 position (27% of US electricity). Renewables and nuclear were essentially in a tie at 19.8% of generation, with renewables just a tad above nuclear.

Actually, combined with an increase in nuclear power generation, natural gas electricity production increased so much that the renewable energy share of electricity generation actually dropped in the first half of 2018 versus the first half of 2017, even amid declining electricity use in some periods. It was 19.8% this year and 20% last year.

Again, solar and wind saw a significant growth in its market share, from 9% to 9.9%, but hydro brought the whole category down due to a decrease from 9% to 8%.

The visuals above are probably the best way to examine it all. The H1 2018 chart was still dominated by fossil fuels, which together accounted for approximately 60% of electricity generation, even though by 2021 non-fossil sources supplied about 40% of U.S. electricity, highlighting the longer-term shift. In H1 2017, the figure was 59.7%. Furthermore, if you switch to the “Change H1 2018 vs H1 2017 (GWh)” chart, you can watch a giant grey bar representing natural gas take over the top of the chart. It almost looks like it’s part of the border of the chart. The biggest glimmer of positivity in that chart is seeing the decline in coal at the bottom.

What will the second half of the year bring? Well, the gigantic US electricity generation market shifts slowly, even as monthly figures can swing, as January generation jumped 9.3% year over year according to the EIA, reminding us about volatility. There is so much base capacity, and power plants last so long, that it takes a special kind of magic to create a rapid transition to renewable energy. As you know from reading this quarter’s US renewable energy capacity report, only 43% of new US power capacity in the first half of the year was from renewables. The majority of it was from natural gas. Along with other portions of the calculation, that means that electricity generation from natural gas is likely to increase more than electricity generation from renewables.

Jump into the numbers below and let us know if you have any more thoughts.


 

 

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Ontario Breaks Ground on First Small Modular Nuclear Reactor

Ontario SMR BWRX-300 leads Canada in next-gen nuclear energy at Darlington, with GE Vernova and Hitachi, delivering clean, reliable power via modular design, passive safety, scalability, and lower costs for grid integration.

 

Key Points

Ontario SMR BWRX-300 is a 300 MW modular boiling water reactor at Darlington with passive safety and clean power.

✅ 300 MW BWR supplies power for about 300,000 homes

✅ Passive safety enables safe shutdown without external power

✅ Modular design reduces costs and speeds grid integration

 

Ontario has initiated the construction of Canada's first small modular nuclear reactor (SMR), supported by OPG's SMR commitment to deployment, marking a significant milestone in the province's energy strategy. This development positions Ontario at the forefront of next-generation nuclear technology within the G7 nations.

The project, known as the Darlington New Nuclear Project, is being led by Ontario Power Generation (OPG) in collaboration with GE Vernova and Hitachi Nuclear Energy, and through its OPG-TVA partnership on new nuclear technology development. The chosen design is the BWRX-300, a 300-megawatt boiling water reactor that is approximately one-tenth the size and complexity of traditional nuclear reactors. The first unit is expected to be operational by 2029, with plans for additional units to follow.

Each BWRX-300 reactor is projected to supply electricity to about 300,000 homes, contributing to Ontario's efforts, which include the decision to refurbish Pickering B for additional baseload capacity, to meet the anticipated 75% increase in electricity demand by 2050. The compact design of the SMR allows for easier integration into existing infrastructure, reducing the need for extensive new transmission lines.

The economic impact of the project is substantial. The construction of four such reactors is expected to create up to 18,000 jobs and contribute approximately $38.5 billion CAD to the Canadian economy, reflecting the economic benefits of nuclear projects over 65 years. The modular nature of SMRs also allows for scalability, with each additional unit potentially reducing costs through economies of scale.

Safety is a paramount consideration in the design of the BWRX-300. The reactor employs passive safety features, meaning it can safely shut down without the need for external power or operator intervention. This design enhances the reactor's resilience to potential emergencies, aligning with stringent regulatory standards.

Ontario's commitment to nuclear energy is further demonstrated by its plans for four SMRs at the Darlington site. This initiative reflects a broader strategy to diversify the province's energy mix, incorporating clean and reliable power sources to complement renewable energy efforts.

While the development of SMRs in Ontario is a significant step forward, it also aligns with the Canadian nuclear initiative positioning Canada as a leader in the global nuclear energy landscape. The successful implementation of the BWRX-300 could serve as a model for other nations exploring advanced nuclear technologies.

Ontario's groundbreaking work on small modular nuclear reactors represents a forward-thinking approach to energy generation. By embracing innovative technologies, the province is not only addressing future energy demands but also, through the Pickering NGS life extension, contributing to the global transition towards sustainable and secure energy solutions.

 

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B.C. government freezes provincial electricity rates

BC Hydro Rate Freeze delivers immediate relief on electricity rates in British Columbia, reversing a planned 3% hike, as BCUC oversight, a utility review, and Site C project debates shape provincial energy policy.

 

Key Points

A one-year provincial policy halting BC Hydro electricity rate hikes while a utility review finds cost savings.

✅ Freeze replaces planned 3% hike approved by BCUC.

✅ Government to conduct comprehensive BC Hydro review.

✅ Critics warn $150M revenue loss impacts capital projects.

 

British Columbia's NDP government has announced it will freeze BC Hydro rates effective immediately, fulfilling a key election promise.

Energy, Mines and Petroleum Resources Minister Michelle Mungall says hydro rates have gone up by more than 24 per cent in the last four years and by more than 70 per cent since 2001, reflecting proposals such as a 3.75% increase over two years announced previously.

"After years of escalating electricity costs, British Columbians deserve a break on their bills," Mungall said in a news release.

BC Hydro had been approved by the B.C. Utilities Commission to increase the rate by three per cent next year, but Mungall said it will pull back its request in order to comply with the freeze.

In the meantime, the government says it will undertake a comprehensive review of the utility meant to identify cost-savings measures for customers often asked to pay an extra $2 a month on electricity bills.

The Liberal critic, Tracy Redies, says the one year rate freeze is going to cost BC Hydro, calling it a distraction from the bigger issue of the future of the Site C project and the oversight of a BC Hydro fund surplus as well.

"A one year rate freeze costs Hydro $150 million," Redies said. "That means there's $150 million less to invest in capital projects and other investments that the utility needs to make."

"This is putting off decisions that should be made today to the future."

Recommendations from the review — including possible new rates — will be implemented starting in April 2019.

 

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Setbacks at Hinkley Point C Challenge UK's Energy Blueprint

Hinkley Point C delays highlight EDF cost overruns, energy security risks, and wholesale power prices, complicating UK net zero plans, Sizewell C financing, and small modular reactor adoption across the grid.

 

Key Points

Delays at EDF's 3.2GW Hinkley Point C push operations to 2031, lift costs to £46bn, and risk pricier UK electricity.

✅ First unit may slip to 2031; second unit date unclear.

✅ LSEG sees 6% wholesale price impact in 2029-2032.

✅ Sizewell C replicates design; SMR contracts expected soon.

 

Vincent de Rivaz, former CEO of EDF, confidently announced in 2016 the commencement of the UK's first nuclear power station since the 1990s, Hinkley Point C. However, despite milestones such as the reactor roof installation, recent developments have belied this optimism. The French state-owned utility EDF recently disclosed further delays and cost overruns for the 3.2 gigawatt plant in Somerset.

These complications at Hinkley Point C, which is expected to power 6 million homes, have sparked new concerns about the UK's energy strategy and its ambition to decarbonize the grid by 2050.

The UK government's plan to achieve net zero by 2050 includes a significant role for nuclear energy, reflecting analyses that net-zero may not be possible without nuclear and aiming to increase capacity from the current 5.88GW to 24GW by mid-century.

Simon Virley, head of energy at KPMG in the UK, stressed the importance of nuclear energy in transitioning to a net zero power system, echoing industry calls for multiple new stations to meet climate goals. He pointed out that failing to build the necessary capacity could lead to increased reliance on gas.

Hinkley Point C is envisioned as the pioneer in a new wave of nuclear plants intended to augment and replace Britain's existing nuclear fleet, jointly managed by EDF and Centrica. Nuclear power contributed about 14 percent of the UK's electricity in 2022, even as Europe is losing nuclear power across the continent. However, with the planned closure of four out of five plants by March 2028 and rising electricity demand, there is concern about potential power price increases.

Rob Gross, director of the UK Energy Research Centre, emphasized the link between energy security and affordability, highlighting the risk of high electricity prices if reliance on expensive gas increases.

The first 1.6GW reactor at Hinkley Point C, initially set for operation in 2027, may now face delays until 2031, even after first reactor installation milestones were reported. The in-service date for the second unit remains uncertain, with project costs possibly reaching £46bn.

LSEG analysts predict that these delays could increase wholesale power prices by up to 6 percent between 2029 and 2032, assuming the second unit becomes operational in 2033.

Martin Young, an analyst at Investec, warned of the price implications of removing a large power station from the supply side.

In response to these delays, EDF is exploring the extension of its four oldest plants. Jerry Haller, EDF’s former decommissioning director, had previously expressed skepticism about extending the life of the advanced gas-cooled reactor fleet, but EDF has since indicated more positive inspection results. The company had already decided to keep the Heysham 1 and Hartlepool plants operational until at least 2026.

Nevertheless, the issues at Hinkley Point C raise doubts about the UK's ability to meet its 2050 nuclear build target of 24GW.

Previous delays at Hinkley were attributed to the COVID-19 pandemic, but EDF now cites engineering problems, similar to those experienced at other European power stations using the same technology.

The next major UK nuclear project, Sizewell C in Suffolk, will replicate Hinkley Point C's design, aligning with the UK's green industrial revolution agenda. EDF and the UK government are currently seeking external investment for the £20bn project.

Compared with Hinkley Point C, Sizewell C's financing model involves exposing billpayers to some risk of cost overruns. This, coupled with EDF's track record, could affect investor confidence.

Additionally, the UK government is supporting the development of small modular reactors, while China's nuclear program continues on a steady track, with contracts expected to be awarded later this year.

 

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NT Power Penalized $75,000 for Delayed Disconnection Notices

NT Power OEB Compliance Penalty highlights a $75,000 fine for improper disconnection notices, 14-day rule violations, process oversight failures, refunds, LEAP support, and corrective training to strengthen consumer protection and regulatory adherence in Ontario areas.

 

Key Points

A $75,000 OEB fine to NT Power for improper disconnection notices; refunds, LEAP support, and improved compliance.

✅ $75k administrative monetary penalty; $25k LEAP donation; refunds

✅ 870 notices misdated; 14-day rule training implemented

✅ 10 disconnects reconnected; $100 goodwill credits

 

The Ontario Energy Board recently ruled against Newmarket-Tay Power Distribution Ltd. (NT Power), fining them $75,000 for failing to issue timely disconnection notices to 870 customers between April and August 2022. These notices did not comply with the Ontario Energy Board's distribution system code, similar to standards reaffirmed in the OEB decision on Hydro One rates earlier this year, which mandates a minimum 14-day notice period before disconnection.

Out of the affected customers, ten had their electricity services disconnected, and six were additionally charged reconnection fees. However, NT Power has since reconnected all disconnected customers and refunded the reconnection fees, as confirmed by the Ontario Energy Board.

In response to these issues, NT Power has voluntarily accepted an assurance of compliance. This agreement stipulates that NT Power will pay a $75,000 administrative monetary penalty. Furthermore, they will make an additional payment of $25,000 to the Salvation Army's Northridge Community Church, which administers the Low-income Energy Assistance Program (LEAP) within NT Power's service area, aligning with broader efforts to reduce costs for industry highlighted by Canadian Manufacturers & Exporters recently, according to the association.

This is not the first time NT Power has faced compliance issues in this regard. The utility company admitted that this incident marks the second instance in three years where they failed to adhere to their disconnection-related obligations as outlined in the code, and sector governance debates, including the Manitoba Hydro board debate, underscore how oversight remains a national focus.

In a statement to NewmarketToday, NT Power acknowledged a similar issue three years ago when they were alerted to problems with their disconnection process. They promptly made adjustments to align their in-house procedures with the requirements of the Ontario Energy Board. Unfortunately, they neglected to implement a secondary check, leading to disconnect notices being dated a few days too early.

Alex Braletic, NT Power's Vice President of Engineering and Operation, clarified that no customers were actually disconnected prematurely, and debates over paying for electricity in India illustrate how enforcement challenges differ globally, but the issued letters contained inaccuracies. He added that NT Power has since instituted additional verification procedures to prevent such errors from occurring again.

The Ontario Energy Board emphasized that NT Power has assured them that corrective measures have been taken to ensure that their staff involved in the disconnection process receive proper training and management oversight, and recent market reactions such as Hydro One shares falling after leadership changes underscore the importance of strong governance to guarantee compliance with regulatory requirements.

Brian Hewson, Vice President of Consumer Protection and Industry Performance at the Ontario Energy Board, stated, referencing earlier Ontario rate reductions for businesses that complemented consumer protections, "As a result of the actions we have taken and NT Power’s assurance that it is aware of its obligations and has taken steps to improve its processes, consumers will be better protected."

Braletic encouraged NT Power's customers who are facing difficulties paying their electricity bills to reach out to their customer service department or visit their website. He emphasized that various programs and services are available to provide relief for bills, and amid ongoing Toronto Hydro impersonation scams customers should contact NT Power directly. NT Power is committed to collaborating with customers proactively and connecting them with assistance to avoid serving them with disconnection notices.

Furthermore, NT Power plans to send a letter to the ten affected customers and provide each of them with a $100 bill credit as a goodwill gesture.

 

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