Green Mountain Energy tops in customer satisfaction
Green Mountain, TexasÂ’ only electric provider dedicated to cleaner energy, ranked the highest among retail electric providers (REPs) in the Texas residential market.
The first-ever J.D. Power and Associates Study of the Texas residential electricity market measured Customer Satisfaction among Texas REPs by examining four key categories: Customer Service, Price, Billing & Payment and Communications.
Green Mountain scored the highest in Overall Residential Customer Satisfaction and was rated 78 points higher than the study average for Texas REPs.
Other highlights from the study include:
• By providing a superior level of customer service, Green Mountain Energy Company has also achieved high levels of customer advocacy and loyalty.
• Green Mountain also scored the highest in overall customer service.
“Receiving this J.D. Power and Associates award reinforces what our customers have told us over and over again: Green Mountain Energy Company has the greatest brand and most satisfied customers in Texas,” said Paul Markovich, senior vice president of Residential Sales for Green Mountain Energy Company. “This award is a demonstration of just how much Green Mountain values our community of customers – it’s something that clearly sets us apart from other retail electric providers in Texas.”
The research was fielded by J.D. Power and Associates during the first two weeks of June. It consisted of nearly 2,600 online surveys with Texas residential electric customers.
Green Mountain was the first retail electric provider in Texas to offer renewable energy when electricity competition began in 2001. The company has been serving Texas residential and business customers for seven years with electricity products that are significantly cleaner than typical system power in Texas.
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