Toronto Hydro responds to 2013 Ice Storm panel report

The final report and recommendations from the independent panel are now available on Toronto Hydro-Electric System Limited's website at torontohydro.com/newsroom. The panel was appointed earlier this year to review the efforts by Toronto Hydro in response to the December 2013 ice storm. Anthony Haines, President and CEO, thanked the panel members and all the participants in the process at a recent press conference.

"We're pleased with the review panel findings. It's an unbiased report of our response to the ice storm. The recommendations made by the panel provide some great insight on how we can improve our response when another grid emergency occurs. The findings indicate we did well in many areas, but like all first time experiences, we stressed our people, systems, and processes – we now know where we can improve," said Haines.

The panel, consisting of the Chair, David McFadden, Joe Pennachetti, Sean Conway and Carlos Torres, as well as Davies Consulting, presented their findings at a separate news conference earlier in the day. The presentation is also available now at torontohydro.com/newsroom. Davies Consulting is a well recognized consulting firm that facilitated the process as well as compared Toronto Hydro's efforts to the industry's best and leading practices.

Toronto Hydro Corporation Chair, David Williams, adds, "The panel has done a thorough analysis and has provided valuable learnings that can be applied to the next emergency. I'm confident that this report will serve as a valuable tool to help better serve our customers in future emergency situations."

Toronto Hydro-Electric System owns and operates an electricity distribution system, which delivers electricity to approximately 733,000 customers located in the city of Toronto. It is the largest municipal electricity distribution company in Canada and distributes approximately 18 percent of the electricity consumed in the province of Ontario.