Hydro One wants to spend another $6-million to redesign bills


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Hydro One Bill Redesign Spending sparks debate over Ontario Energy Board regulation, rate applications, privatization, and digital billing upgrades, as surveys cite confusing invoices under the Fair Hydro Plan for residential, commercial, and industrial customers.

 

Key Points

$15M project to simplify Hydro One bills, upgrade systems, and improve digital billing for commercial customers.

✅ $9M spent; $6M proposed for C&I and large-account changes.

✅ OEB to rule amid rate application and privatization scrutiny.

✅ Survey: 40% of customers struggled to understand bills.

 

Ontario's largest and recently privatized electricity utility has spent $9-million to redesign bills and is proposing to spend an additional $6-million on the project.

Hydro One has come under fire for spending since the Liberal government sold more than half of the company, notably for its CEO's $4.5-million pay.

Now, the NDP is raising concerns with the $15-million bill redesign expense contained in a rate application from the formerly public utility.

"I don't think the problem we face is a bill that people can't understand, I think the problem is rates that are too high," said energy critic Peter Tabuns. "Fifteen million dollars seems awfully expensive to me."

But Hydro One says a 2016 survey of its customers indicated about 40 per cent had trouble understanding their bills.

Ferio Pugliese, the company's executive vice-president of customer care and corporate affairs, said the redesign was aimed at giving customers a simpler bill.

"The new format is a format that when tested and put in front of our customers has been designed to give customers the four or five salient items they want to see on their bill," he said.

About $9-million has already gone into redesigning bills, mostly for residential customers, Pugliese said. Cosmetic changes to bills account for about 25 per cent of the cost, with the rest of the money going toward updating information systems and improving digital billing platforms, he said.

The additional $6-million Hydro One is looking to spend would go toward bill changes mostly for its commercial, industrial and large distribution account customers.

Energy Minister Glenn Thibeault noted in a statement that the Ontario Energy Board has yet to decide on the expense, but he suggested he sees the bill redesign as necessary alongside legislation to lower electricity rates introduced by the province.

"With Ontarians wanting clearer bills that are easier to understand, Hydro One's bill redesign project is a necessary improvement that will help customers," he wrote.

"Reductions from the Fair Hydro Plan (the government's 25 per cent cut to bills last year) are important information for both households and businesses, and it's our job to provide clear, helpful answers whenever possible."

The OEB recently ordered Hydro One to lower a rate increase it had been seeking for this year to 0.2 per cent down from 4.8 per cent.

The regulator also rejected a Hydro One proposal to give shareholders all of the tax savings generated by the IPO in 2015 when the Liberal government first began partially privatizing the utility. The OEB instead mandated shareholders receive 62 per cent of the savings while ratepayers receive the remaining 38 per cent.

 

 

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Four Major Types of Substation Integration Service Providers Account for More than $1 Billion in Annual Revenues

Substation Automation Services help electric utilities modernize through integration, EPC engineering, protective relaying, communications and security, with CAPEX and OPEX insights and a growing global market for third-party providers worldwide rapidly.

 

Key Points

Engineering, integration, and EPC support modernizing utility substations with protection, control, and secure communications

✅ Third-party engineering, EPC, and OEM services for utilities

✅ Integration of multi-vendor devices and platforms

✅ Focus on relays, communications, security, CAPEX-OPEX

 

The Newton-Evans Research Company has released additional findings from its newly published four volume research series entitled: The World Market for Substation Automation and Integration Programs in Electric Utilities: 2017-2020.

This report series has observed four major types of professional third-party service providers that assist electric utilities with substation modernization. These firms range from (1) smaller local or regional engineering consultancies with substation engineering resources to (2) major global participants in EPC work, to (3) the engineering services units of manufacturers of substation devices and platforms, to (4) substation integration specialist firms that source and integrate devices from multiple manufacturers for utility and industrial clients, and often provide substation automation training to support implementation.

2016 Global Share Estimates for Professional Services Providers of Electric Power Substation Integration and Automation Activities

The North American market report (Volume One) includes survey participation from 65 large and midsize US and Canadian electric utilities while the international market report (Volume Two) includes survey participation from 32 unique utilities in 20 countries around the world. In addition to the baseline survey questions, the report includes 2017 substation survey findings on four additional specific topics: communications issues; protective relaying trends; security topics and the CAPEX/OPEX outlook for substation modernization.

Volume Three is the detailed market synopsis and global outlook for substation automation and integration:

Section One of the report provides top-level views of substation modernization, automation & integration and the emerging digital grid landscape, and a narrative market synopsis.

Section Two provides mid-year 2017 estimates of population, electric power generation capacity, transmission substations, including the 2 GW UK substation commissioning as a benchmark, and primary MV distribution substations for more than 120 countries in eight world regions. Information on substation related expenditures and spending for protection and control for each major world region and several major countries is also provided.

Section Three provides information on NGO funding resources for substation modernization among developing nations.

Section Four of this report volume includes North American market share estimates for 2016 shipments of many substation automation-related devices and equipment, such as trends in the digital relay market for utilities.

The Supplier Profiles report (Volume Four) provides descriptive information on the substation modernization offerings of more than 90 product and services companies, covering leading players in the transformer market as well.

 

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Symantec Proves Russian

Dragonfly energy sector cyberattacks target ICS and SCADA across critical infrastructure, including the power grid and nuclear facilities, using spearphishing, watering-hole sites, supply-chain compromises, malware, and VPN exploits to gain operational access.

 

Key Points

Dragonfly APT campaigns target energy firms and ICS to gain grid access, risking manipulation and service disruption.

✅ Breaches leveraged spearphishing, watering-hole sites, and supply chains.

✅ Targeted ICS, SCADA, VPNs to pivot into operational networks.

✅ Aimed to enable power grid manipulation and potential outages.

 

An October, 2017 report by researchers at Symantec Corp., cited by the U.S. government, has linked recent US power grid cyber attacks to a group of hackers it had code-named "Dragonfly", and said it found evidence critical infrastructure facilities in Turkey and Switzerland also had been breached.

The Symantec researchers said an earlier wave of attacks by the same group starting in 2011 was used to gather intelligence on companies and their operational systems. The hackers then used that information for a more advanced wave of attacks targeting industrial control systems that, if disabled, leave millions without power or water.

U.S. intelligence officials have long been concerned about the security of the country’s electrical grid. The recent attacks, condemned by the U.S. government, striking almost simultaneously at multiple locations, are testing the government’s ability to coordinate an effective response among several private utilities, state and local officials, and industry regulators.

#google#

While the core of a nuclear generator is heavily protected, a sudden shutdown of the turbine can trigger safety systems. These safety devices are designed to disperse excess heat while the nuclear reaction is halted, but the safety systems themselves may be vulnerable to attack.

The operating systems at nuclear plants also tend to be legacy controls built decades ago and don’t have digital control systems that can be exploited by hackers.

“Since at least March 2016, Russian government cyber actors… targeted government entities and multiple U.S. critical infrastructure sectors, including the energy, nuclear, commercial facilities, water, aviation, and critical manufacturing sectors,” according to Thursday’s FBI and Department of Homeland Security report. The report did not say how successful the attacks were or specify the targets, but said that the Russian hackers “targeted small commercial facilities’ networks where they staged malware, conducted spearphishing, and gained remote access into energy sector networks.” At least one target of a string of infrastructure attacks last year was a nuclear power facility in Kansas.

Symantec doesn’t typically point fingers at particular nations in its research on cyberattacks, said Eric Chien, technical director of Symantec’s Security Technology and Response division, though he said his team doesn’t see anything it would disagree with in the new federal report. The government report appears to corroborate Symantec’s research, showing that the hackers had penetrated computers and accessed utility control rooms that would let them directly manipulate power systems, he says.

“There were really no more technical hurdles for them to do something like flip off the power,” he said.

And as for the group behind the attacks, Chien said it appears to be relatively dormant for now, but it has gone quiet in the past only to return with new hacks.

“We expect they’re sort of retooling now, and they likely will be back,”

 


 

In some cases, Dragonfly successfully broke into the core systems that control US and European energy companies, Symantec revealed.

“The energy sector has become an area of increased interest to cyber-attackers over the past two years,” Symantec said in its report.

“Most notably, disruptions to Ukraine’s power system in 2015 and 2016 were attributed to a cyberattack and led to power outages affecting hundreds of thousands of people. In recent months, there have also been media reports of attempted attacks on the electricity grids in some European countries, as well as reports of companies that manage nuclear facilities in the US being compromised by hackers.

“The Dragonfly group appears to be interested in both learning how energy facilities operate and also gaining access to operational systems themselves, to the extent that the group now potentially has the ability to sabotage or gain control of these systems should it decide to do so. Symantec customers are protected against the activities of the Dragonfly group.”

In recent weeks, senior US intelligence officials said that the Kremlin believes it can launch hacking operations against the West with impunity, including a cyber weapon that can disrupt power grids, according to assessments.

The DHS and FBI report further elaborated: “This campaign comprises two distinct categories of victims: staging and intended targets. The initial victims are peripheral organisations such as trusted third-party suppliers with less-secure networks, referred to as ‘staging targets’ throughout this alert.

“The threat actors used the staging targets’ networks as pivot points and malware repositories when targeting their final intended victims. National Cybersecurity and Communications Integration Center and FBI judge the ultimate objective of the actors is to compromise organisational networks, also referred to as the ‘intended target’.”

According to the US alert, hackers used a variety of attack methods, including spear-phishing emails, watering-hole domains, credential gathering, open source and network reconnaissance, host-based exploitation, and deliberate targeting of ICS infrastructure.

The attackers also targeted VPN software and used password cracking tools.

Once inside, the attackers downloaded tools from a remote server and then carried out a number of actions, including modifying key systems to store plaintext credentials in memory, and built web shells to gain command and control of targeted systems.

“This actors’ campaign has affected multiple organisations in the energy, nuclear, water, aviation, construction and critical manufacturing sectors, with hundreds of victims across the U.S. power grid confirmed,” the DHS said, before outlining a number of steps that IT managers in infrastructure organisations can take to cleanse their systems and defend against Russian hackers. he said.
 

 

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CAA Quebec Shines at the Quebec Electric Vehicle Show

CAA Quebec Electric Mobility spotlights EV adoption, charging infrastructure, consumer education, and sustainability, highlighting policy collaboration, model showcases, and greener transport solutions from the Quebec Electric Vehicle Show to accelerate climate goals and practical ownership.

 

Key Points

CAA Quebec's program advancing EV education, charging network advocacy, and collaboration for sustainable transport.

✅ Consumer education demystifying EV range and charging

✅ Hands-on showcases of new EV models and safety tech

✅ Advocacy for faster, wider public charging networks

 

The Quebec Electric Vehicle Show has emerged as a significant event for the automotive industry, drawing attention from enthusiasts, industry experts, and consumers alike, similar to events like Everything Electric in Vancouver that amplify public interest. This year, CAA Quebec took center stage, showcasing its commitment to promoting electric vehicles (EVs) and sustainable transportation solutions.

A Strong Commitment to Electric Mobility

CAA Quebec’s participation in the show underscores its dedication to facilitating the transition to electric mobility. With the rising concerns over climate change and the increasing popularity of electric vehicles, as Canada pursues ambitious EV targets nationwide, organizations like CAA are pivotal in educating the public about the benefits and practicality of EV ownership. At the show, CAA Quebec offered valuable insights into the latest trends in electric mobility, including advancements in technology, charging infrastructure, and the overall impact on the environment.

Educational Initiatives

One of the highlights of CAA Quebec's presentation was its focus on education. The organization hosted informative sessions aimed at demystifying electric vehicles for the average consumer. Many potential buyers are still apprehensive about making the switch from traditional gasoline-powered cars. CAA Quebec addressed common misconceptions about EVs, such as range anxiety and charging challenges, providing attendees with the knowledge they need to make informed decisions.

The sessions included expert panels discussing the future of electric vehicles, with insights from automotive industry leaders and environmental experts, and addressing debates such as experts questioning Quebec's EV push that shape policy discussions.

Showcasing Innovative EVs

CAA Quebec also showcased a variety of electric vehicles from different manufacturers, giving attendees the chance to see and experience the latest models firsthand, similar to a popular EV event in Regina that drew strong community interest. This hands-on approach allowed potential buyers to explore the features of EVs, from performance metrics to safety technologies. By allowing consumers to interact with the vehicles, CAA Quebec helped to bridge the gap between interest and action, encouraging more people to consider an electric vehicle as their next purchase.

Addressing Infrastructure Challenges

A significant barrier to the widespread adoption of electric vehicles remains the availability of charging infrastructure. CAA Quebec took the opportunity to address this critical issue during the show. The organization has been actively involved in advocating for improved charging networks across Quebec, emphasizing the need for more public charging stations and faster charging options, where examples like BC's Electric Highway illustrate how corridor charging can ease long-distance travel concerns.

Collaboration with Government and Industry

CAA Quebec’s efforts are bolstered by collaboration with both government and industry stakeholders. The organization is working closely with provincial authorities to develop policies that support the growth of electric vehicle infrastructure. Additionally, partnerships with automotive manufacturers are paving the way for more sustainable practices in vehicle production and distribution, and utilities exploring vehicle-to-grid pilots in Nova Scotia to enhance grid resilience.

A Bright Future for Electric Vehicles

The Quebec Electric Vehicle Show highlighted not only the current state of electric mobility but also its promising future, reflected in growing interest in EVs in southern Alberta and other provinces. With the support of organizations like CAA Quebec, consumers are becoming more aware of the benefits of electric vehicles. This awareness is crucial as Quebec aims to achieve its ambitious climate goals, including a significant reduction in greenhouse gas emissions.

CAA Quebec's presence at the Quebec Electric Vehicle Show exemplifies its leadership in promoting electric vehicles and sustainable transportation. By focusing on education, showcasing innovative models, and advocating for improved infrastructure, CAA Quebec is helping to pave the way for a greener future. As the automotive landscape continues to evolve, the insights and initiatives presented at the show will play a vital role in guiding consumers towards embracing electric mobility. The future is electric, and with organizations like CAA Quebec at the helm, that future looks promising.

 

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'Electricity out of essentially nothing': Invention creates power from falling snow

Snow-powered nanogenerator harvests static electricity from falling snow using a silicone triboelectric design, enabling energy harvesting, solar panel support during snowfall, and dual-use sensing for weather monitoring and wearable winter sports analytics.

 

Key Points

A silicone triboelectric device that harvests snowDcharge to generate power and enable sensing.

✅ Triboelectric silicone layer captures charge from falling snow.

✅ Integrates with solar arrays to maintain power during snowfall.

✅ Functions as weather and motion sensor for winter sports.

 

Scientists from University of California, Los Angeles and McMaster University have invented a nanogenerator that creates electricity from falling snow.

Most Canadians have already seen a mini-version of this, McMaster Prof. Ravi Selvaganapathy told CTV’s Your Morning. “We find that we often get shocked in the winter when it’s dry when we come in into contact with a conductive surface like a doorknob.”

The thin device works by harnessing static electricity: positively-charged, falling snow collides with the negatively-charged silicone device, which produces a charge that’s captured by an electrode.

“You separate the charges and create electricity out of essentially nothing,” Richard Kaner, who holds UCLA’s Dr. Myung Ki Hong Endowed Chair in Materials Innovation and whose lab has explored turning waste into graphene, said in a press release.

“The device can work in remote areas because it provides its own power and does not need batteries or reliance on home storage systems such as the Tesla Powerwall, which store energy for later use,” he said, explaining that the device was 3D printed, flexible and inexpensive to make because of the low cost of silicone.

“It’s also going to be useful in places like Canada, where we get a lot of snow and are pursuing a net-zero grid by 2050 to cut emissions. We can extract energy from the environment,” Selvaganapathy added.

The team, which also included scientists from the University of Toronto, published their findings in Nano Energy journal last year, but a few weeks ago, they revealed the device’s more practical uses.

About 30 per cent of the Earth’s surface is covered by snow each winter, which can significantly limit the energy generated by solar panels, including rooftop solar grids in cold climates.

So the team thought: why not simply harness electricity from the snow whenever the solar panels were covered?

Integrating their device into solar panel arrays could produce a continuous power supply whenever it snows, potentially as part of emerging virtual power plants that aggregate distributed resources, study co-author and UCLA assistant researcher Maher El-Kady explained.

The device also serves as a weather-monitoring station by recording how much snow is falling and from where; as well as the direction and speed of the wind.

The team said they also want to incorporate their device into weather sensors to help them better acquire and transmit electronic signals, supporting initiatives to use AI for energy savings across local grids. They said several Toronto-based companies -- which they couldn’t name -- have expressed interest in partnering with them.

Selvaganapathy said the device would hop on the trend of “sensors being incorporated into what we wear, into our homes and even to detect electricity theft in some markets in order to monitor a lot of the things that are important to us”

But the device’s arguably larger potential use is being integrated into technology to monitor athletes and their performances during winter sports, such as hiking, skiing and cross-country skiing.

Up to now, the movement patterns used during cross-country skiing couldn’t be detected by a smart watch, but this device may be able to.

Scientists such as Kaner believe the technology could usher in a new era of self-monitoring devices to assess an athlete’s performance while they’re running, walking or jumping.

The device is simply a proof of concept and the next step would be figuring out how to generate more electricity and integrate it into all of these potential devices, Selvaganapathy said.

 

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Russians hacked into US electric utilities: 6 essential reads

U.S. power grid cyberattacks expose critical infrastructure to Russian hackers, DHS warns, targeting SCADA, smart grid sensors, and utilities; NERC CIP defenses, microgrids, and resilience planning aim to mitigate outages and supply chain disruptions.

 

Key Points

U.S. power grid cyberattacks target utility control systems, risking outages, disruption, requiring stronger defenses.

✅ Russian access to utilities and SCADA raises outage risk

✅ NERC CIP, DHS, and utilities expand cyber defenses

✅ Microgrids and renewables enhance resilience, islanding capability

 

The U.S. Department of Homeland Security has revealed that Russian government hackers accessed control rooms at hundreds of U.S. electrical utility companies, gaining far more access to the operations of many more companies than previously disclosed by federal officials.

Securing the electrical grid, upon which is built almost the entirety of modern society, is a monumental challenge. Several experts have explained aspects of the task, potential solutions and the risks of failure for The Conversation:

 

1. What’s at stake?

The scale of disruption would depend, in part, on how much damage the attackers wanted to do. But a major cyberattack on the electricity grid could send surges through the grid, much as solar storms have done.

Those events, explains Rochester Institute of Technology space weather scholar Roger Dube, cause power surges, damaging transmission equipment. One solar storm in March 1989, he writes, left “6 million people without power for nine hours … [and] destroyed a large transformer at a New Jersey nuclear plant. Even though a spare transformer was nearby, it still took six months to remove and replace the melted unit.”

More serious attacks, like larger solar storms, could knock out manufacturing plants that build replacement electrical equipment, gas pumps to fuel trucks to deliver the material and even “the machinery that extracts oil from the ground and refines it into usable fuel. … Even systems that seem non-technological, like public water supplies, would shut down: Their pumps and purification systems need electricity.”

In the most severe cases, with fuel-starved transportation stalled and other basic infrastructure not working, “[p]eople in developed countries would find themselves with no running water, no sewage systems, no refrigerated food, and no way to get any food or other necessities transported from far away. People in places with more basic economies would also be without needed supplies from afar.”

 

2. It wouldn’t be the first time

Russia has penetrated other countries’ electricity grids in the past, and used its access to do real damage. In the middle of winter 2015, for instance, a Russian cyberattack shut off the power to Ukraine’s capital in the middle of winter 2015.

Power grid scholar Michael McElfresh at Santa Clara University discusses what happened to cause hundreds of thousands of Ukrainians to lose power for several hours, and notes that U.S. utilities use software similar to their Ukrainian counterparts – and therefore share the same vulnerabilities.

 

3. Security work is ongoing

These threats aren’t new, write grid security experts Manimaran Govindarasu from Iowa State and Adam Hahn from Washington State University. There are a lot of people planning defenses, including the U.S. government, as substation attacks are growing across the country. And the “North American Electric Reliability Corporation, which oversees the grid in the U.S. and Canada, has rules … for how electric companies must protect the power grid both physically and electronically.” The group holds training exercises in which utility companies practice responding to attacks.

 

4. There are more vulnerabilities now

Grid researcher McElfresh also explains that the grid is increasingly complex, with with thousands of companies responsible for different aspects of generating, transmission, and delivery to customers. In addition, new technologies have led companies to incorporate more sensors and other “smart grid” technologies. He describes how that, as a recent power grid report card underscores, “has created many more access points for penetrating into the grid computer systems.”

 

5. It’s time to ramp up efforts

The depth of access and potential control over electrical systems means there has never been a better time than right now to step up grid security amid a renewed focus on protecting the grid among policymakers and utilities, writes public-utility researcher Theodore Kury at the University of Florida. He notes that many of those efforts may also help protect the grid from storm damage and other disasters.

 

6. A possible solution could be smaller grids

One protective effort was identified by electrical engineer Joshua Pearce at Michigan Technological University, who has studied ways to protect electricity supplies to U.S. military bases both within the country and abroad. He found that the Pentagon has already begun testing systems, as the military ramps up preparation for major grid hacks, that combine solar-panel arrays with large-capacity batteries. “The equipment is connected together – and to buildings it serves – in what is called a ‘microgrid,’ which is normally connected to the regular commercial power grid but can be disconnected and become self-sustaining when disaster strikes.”

He found that microgrid systems could make military bases more resilient in the face of cyberattacks, criminals or terrorists and natural disasters – and even help the military “generate all of its electricity from distributed renewable sources by 2025 … which would provide energy reliability and decrease costs, [and] largely eliminate a major group of very real threats to national security.”

 

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EVs could drive 38% rise in US electricity demand, DOE lab finds

EV-Driven Electricity Demand Growth will reshape utilities through electrification, EV adoption, grid modernization, and ratebasing of charging, as NREL forecasts rising terawatt-hours, CAGR increases, and demand-side flexibility to manage emissions and reliability.

 

Key Points

Growth in power consumption fueled by EV adoption and electrification, increasing utility sales and grid investment.

✅ NREL projects 20%-38% higher U.S. load by 2050

✅ Utilities see CAGR up to 1.6% and 80 TWh/year growth

✅ Demand-side flexibility and EV charging optimize grids

 

Utilities have struggled with flat demand for years, but analysis by the National Renewable Energy Laboratory predicts steady growth across the next three decades — largely driven by the adoption of electric vehicles, including models like the Tesla Model 3 that are reshaping expectations.

The study considers three scenarios, a reference case and medium- and high-adoption electrification predictions. All indicate demand growth, but in the medium and high scenarios for 2050, U.S. electricity consumption increases by 20% and 38%, respectively, compared to business as usual.

Utilities could go from stagnant demand to compound annual growth rates of 1.6%, which would amount to sustained absolute growth of 80 terawatt-hours per year.

"This unprecedented absolute growth in annual electricity consumption can significantly alter supply-side infrastructure development requirements," the report says, and could challenge state power grids in multiple regions.

NREL's Trieu Mai, principal investigator for the study, cautions that more research is needed to fully assess the drivers and impacts of electrification, "as well as the role and value of demand-side flexibility."

"Although we extensively and qualitatively discuss the potential drivers and barriers behind electric technology adoption in the report, much more work is needed to quantitatively understand these factors," Mai said in a statement.

However, utilities have largely bought into the dream.

"Electric vehicles are the biggest opportunity we see right now," Energy Impact Partners CEO Hans Kobler told Utility Dive. And the impact could go beyond just higher kilowattt-hour sales, particularly as electric truck fleets come online.

"When the transportation sector is fully electrified, it will result in around $6 trillion in investment," Kobler said. "Half of that is on the infrastructure side of the utility." And the industry can also benefit through ratebasing charging stations and managing the new demand.

One benefit that NREL's report points to is the possibility of "expanded value streams enabled by electric and/or grid-connected technologies," such as energy storage and mobile chargers that enhance flexibility.

"Many electric utilities are carefully watching the trend toward electrification, as it has the potential to increase sales and revenues that have stagnated or fallen over the past decade," the report said, highlighting potential benefits for all customers as adoption grows. "Beyond power system planning, other motivations to study electrification include its potential to impact energy security, emissions, and innovation in electrical end-use technologies and overall efficient system integration. The impacts of electrification could be far-reaching and have benefits and costs to various stakeholders."

 

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