Hydro One wants to spend another $6-million to redesign bills


hydro one logo

NFPA 70b Training - Electrical Maintenance

Our customized live online or in‑person group training can be delivered to your staff at your location.

  • Live Online
  • 12 hours Instructor-led
  • Group Training Available
Regular Price:
$699
Coupon Price:
$599
Reserve Your Seat Today

Hydro One Bill Redesign Spending sparks debate over Ontario Energy Board regulation, rate applications, privatization, and digital billing upgrades, as surveys cite confusing invoices under the Fair Hydro Plan for residential, commercial, and industrial customers.

 

Key Points

$15M project to simplify Hydro One bills, upgrade systems, and improve digital billing for commercial customers.

✅ $9M spent; $6M proposed for C&I and large-account changes.

✅ OEB to rule amid rate application and privatization scrutiny.

✅ Survey: 40% of customers struggled to understand bills.

 

Ontario's largest and recently privatized electricity utility has spent $9-million to redesign bills and is proposing to spend an additional $6-million on the project.

Hydro One has come under fire for spending since the Liberal government sold more than half of the company, notably for its CEO's $4.5-million pay.

Now, the NDP is raising concerns with the $15-million bill redesign expense contained in a rate application from the formerly public utility.

"I don't think the problem we face is a bill that people can't understand, I think the problem is rates that are too high," said energy critic Peter Tabuns. "Fifteen million dollars seems awfully expensive to me."

But Hydro One says a 2016 survey of its customers indicated about 40 per cent had trouble understanding their bills.

Ferio Pugliese, the company's executive vice-president of customer care and corporate affairs, said the redesign was aimed at giving customers a simpler bill.

"The new format is a format that when tested and put in front of our customers has been designed to give customers the four or five salient items they want to see on their bill," he said.

About $9-million has already gone into redesigning bills, mostly for residential customers, Pugliese said. Cosmetic changes to bills account for about 25 per cent of the cost, with the rest of the money going toward updating information systems and improving digital billing platforms, he said.

The additional $6-million Hydro One is looking to spend would go toward bill changes mostly for its commercial, industrial and large distribution account customers.

Energy Minister Glenn Thibeault noted in a statement that the Ontario Energy Board has yet to decide on the expense, but he suggested he sees the bill redesign as necessary alongside legislation to lower electricity rates introduced by the province.

"With Ontarians wanting clearer bills that are easier to understand, Hydro One's bill redesign project is a necessary improvement that will help customers," he wrote.

"Reductions from the Fair Hydro Plan (the government's 25 per cent cut to bills last year) are important information for both households and businesses, and it's our job to provide clear, helpful answers whenever possible."

The OEB recently ordered Hydro One to lower a rate increase it had been seeking for this year to 0.2 per cent down from 4.8 per cent.

The regulator also rejected a Hydro One proposal to give shareholders all of the tax savings generated by the IPO in 2015 when the Liberal government first began partially privatizing the utility. The OEB instead mandated shareholders receive 62 per cent of the savings while ratepayers receive the remaining 38 per cent.

 

 

Related News

Related News

Dewa in China to woo renewable energy firms

Dewa-China Renewable Energy Partnership advances solar, clean energy, smart grid, 5G, cloud, and Big Data, linking Dewa with Hanergy and Huawei for R&D, smart meters, demand management, and resilient network infrastructure.

 

Key Points

A Dewa collaboration with Hanergy and Huawei to co-develop solar, smart grid, 5G, cloud, and resilient utility networks.

✅ MoU expands solar PV and distributed generation in Dubai and China

✅ Smart grid R&D: smart meters, demand response, self-healing networks

✅ 5G, cloud, and Big Data enable secure, scalable smart city services

 

A high-level delegation from Dubai Electricity and Water Authority (Dewa) recently visited China in bid to build closer ties with Chinese renewable and clean energy and smart services and smart grid companies, amid broader power grid modernization in Asia trends.

The team led by the managing director and CEO Saeed Mohammed Al Tayer visited the headquarters of Hanergy Holding Group, one of the largest international companies in alternative and renewable energy, in Beijing.

The visit complements the co-operation between Dewa and Hanergy after the signing MoU between the two sides last May, said a statement from Dewa.

The two parties focused on renewable and clean energy and its development, including efforts to integrate solar into the grid through advanced programs, and enhancing opportunities for joint investment.

Al Tayer also visited the Exhibition Hall and Exhibition Centre of the Hanergy Clean Energy Exhibition spread over a 7,000-sq-m area at the Beijing Olympic Park.

He discussed solar power technologies and applications, which included integrated photovoltaic panels and their distribution on the roofs of industrial and residential buildings, residential and mobile power systems, micro-grid installations in remote regions, solar-powered vehicles, and various elements of the exhibition.

Al Tayer and the accompanying delegation later visited the Beijing R&D Centre, which is one of Huaweis largest research institutes, known for Huawei smart grid initiatives across global markets, that employs over 12,000 people. The centre covers the latest pre-5G solutions, Cloud, Big Data, as well as vertical solutions for a smart and safe city.

"The visit is part of a joint venture with Huawei, which includes R&D projects to develop smart network infrastructures and various mechanisms and technologies, aligned with recent U.S. grid improvement funding initiatives, such as smart meters for electricity and water services, energy demand management, and self-recovery mechanisms from errors and disasters," he added.

 

Related News

View more

Power Outage Affects 13,000 in North Seattle

North Seattle Power Outage disrupts 13,000 in Ballard, Northgate, and Lake City as Seattle City Light crews repair equipment failures. Aging infrastructure, smart grid upgrades, microgrids, and emergency preparedness highlight resilience and reliability challenges.

 

Key Points

A major outage affecting 13,000 in North Seattle from equipment failures and aging grid, prompting repairs and planning.

✅ 13,000 customers in Ballard, Northgate, Lake City affected

✅ Cause: equipment failures and aging infrastructure

✅ Crews, smart grid upgrades, and preparedness improve resilience

 

On a recent Wednesday morning, a significant power outage struck a large area of North Seattle, affecting approximately 13,000 residents and businesses. This incident not only disrupted daily routines, as seen in a recent London outage, but also raised questions about infrastructure reliability and emergency preparedness in urban settings.

Overview of the Outage

The outage began around 9 a.m., with initial reports indicating that neighborhoods including Ballard, Northgate, and parts of Lake City were impacted. Utility company Seattle City Light quickly dispatched crews to identify the cause of the outage and restore power as soon as possible. By noon, the utility reported that repairs were underway, with crews working diligently to restore service to those affected.

Such outages can occur for various reasons, including severe weather, such as windstorm-related failures, equipment failure, or accidents involving utility poles. In this instance, the utility confirmed that a series of equipment failures contributed to the widespread disruption. The situation was exacerbated by the age of some infrastructure in the area, highlighting ongoing concerns about the need for modernization and upgrades.

Community Impact

The power outage caused significant disruptions for residents and local businesses. Many households faced challenges as their morning routines were interrupted—everything from preparing breakfast to working from home became more complicated without electricity. Schools in the affected areas also faced challenges, as some had to adjust their schedules and operations.

Local businesses, particularly those dependent on refrigeration and electronic payment systems, felt the immediate impact. Restaurants struggled to serve customers without power, while grocery stores dealt with potential food spoilage, leading to concerns about lost inventory and revenue. The outage underscored the vulnerability of businesses to infrastructure failures, as recent Toronto outages have shown, prompting discussions about contingency plans and backup systems.

Emergency Response

Seattle City Light’s swift response was crucial in minimizing the outage's impact. Utility crews worked through the day to restore power, and the company provided regular updates to the community, keeping residents informed about progress and estimated restoration times. This transparent communication was essential in alleviating some of the frustration among those affected, and contrasts with extended outages in Houston that heightened public concern.

Furthermore, the outage served as a reminder of the importance of emergency preparedness for both individuals and local governments, and of utility disaster planning that supports resilience. Many residents were left unprepared for an extended outage, prompting discussions about personal emergency kits, alternative power sources, and community resources available during such incidents. Local officials encouraged residents to stay informed about power outages and to have a plan in place for emergencies.

Broader Implications for Infrastructure

This incident highlights the broader challenges facing urban infrastructure. Many cities, including Seattle, are grappling with aging power grids that struggle to keep up with modern demands, and power failures can disrupt transit systems like the London Underground during peak hours. Experts suggest that regular assessments and updates to infrastructure are critical to ensuring reliability and resilience against both natural and human-made disruptions.

In response to increasing frequency and severity of power outages, including widespread windstorm outages in Quebec, there is a growing call for investment in modern technologies and infrastructure. Smart grid technology, for instance, can enhance monitoring and maintenance, allowing utilities to respond more effectively to outages. Additionally, renewable energy sources and microgrid systems could offer more resilience and reduce reliance on centralized power sources.

The recent power outage in North Seattle was a significant event that affected thousands of residents and businesses. While the immediate response by Seattle City Light was commendable, the incident raised important questions about infrastructure reliability and emergency preparedness. As cities continue to grow and evolve, the need for modernized power systems and improved contingency planning will be crucial to ensuring that communities can withstand future disruptions.

As residents reflect on this experience, it serves as a reminder of the interconnectedness of urban living and the critical importance of reliable infrastructure in maintaining daily life. With proactive measures, cities can work towards minimizing the impact of such outages and building a more resilient future for their communities.

 

Related News

View more

Dutch produce more green electricity but target still a long way off

Netherlands renewable energy progress highlights rising wind energy and solar power output, delivering 17 billion kWh of green electricity from sustainable sources, yet trailing EU targets, with wind providing 60% and solar 34%.

 

Key Points

It is the country's growth in green electricity, led by wind and solar, yet short of EU targets at 13.8% of generation.

✅ 17 billion kWh green output; 13.8% of total generation

✅ Wind energy up 16% to 9.6 billion kWh; 60% of green power

✅ Solar power up about 13%; 34% of renewable production

 

The Netherlands is generating more electricity from sustainable sources as US renewable record 28% in April underscores broader momentum but is still far from reaching its targets, the national statistics office CBS said on Friday.

In total, the Netherlands produced 17 billion kilowatts of green energy last year, a rise of 10% on 2016. Sustainable sources now account for 13.8 per cent of energy generation, even as solar reshapes prices in Northern Europe across the region.

The biggest growth was in wind energy – up 16 per cent to 9.6 billion kWh – or the equivalent of energy for three million households. Wind energy now accounts for 60 per cent of green Dutch power. The amount of solar power, which accounts for 34% of green energy production, rose almost 13 per cent, and Dutch solar outpaces Canada according to recent reports.

In January, European statistics agency Eurostat said the Netherlands is near the bottom of a new table on renewable energy use in Europe. The EU has a target of a fifth of all energy use from green sources by 2020 and – while some countries have reached their own targets, including Germany's 50% clean power milestones – the Dutch, French and Irish need to increase their rates by at least 6%, Eurostat said, and Ireland has set green electricity goals for the next four years to close the gap.

 

Related News

View more

EVs could drive 38% rise in US electricity demand, DOE lab finds

EV-Driven Electricity Demand Growth will reshape utilities through electrification, EV adoption, grid modernization, and ratebasing of charging, as NREL forecasts rising terawatt-hours, CAGR increases, and demand-side flexibility to manage emissions and reliability.

 

Key Points

Growth in power consumption fueled by EV adoption and electrification, increasing utility sales and grid investment.

✅ NREL projects 20%-38% higher U.S. load by 2050

✅ Utilities see CAGR up to 1.6% and 80 TWh/year growth

✅ Demand-side flexibility and EV charging optimize grids

 

Utilities have struggled with flat demand for years, but analysis by the National Renewable Energy Laboratory predicts steady growth across the next three decades — largely driven by the adoption of electric vehicles, including models like the Tesla Model 3 that are reshaping expectations.

The study considers three scenarios, a reference case and medium- and high-adoption electrification predictions. All indicate demand growth, but in the medium and high scenarios for 2050, U.S. electricity consumption increases by 20% and 38%, respectively, compared to business as usual.

Utilities could go from stagnant demand to compound annual growth rates of 1.6%, which would amount to sustained absolute growth of 80 terawatt-hours per year.

"This unprecedented absolute growth in annual electricity consumption can significantly alter supply-side infrastructure development requirements," the report says, and could challenge state power grids in multiple regions.

NREL's Trieu Mai, principal investigator for the study, cautions that more research is needed to fully assess the drivers and impacts of electrification, "as well as the role and value of demand-side flexibility."

"Although we extensively and qualitatively discuss the potential drivers and barriers behind electric technology adoption in the report, much more work is needed to quantitatively understand these factors," Mai said in a statement.

However, utilities have largely bought into the dream.

"Electric vehicles are the biggest opportunity we see right now," Energy Impact Partners CEO Hans Kobler told Utility Dive. And the impact could go beyond just higher kilowattt-hour sales, particularly as electric truck fleets come online.

"When the transportation sector is fully electrified, it will result in around $6 trillion in investment," Kobler said. "Half of that is on the infrastructure side of the utility." And the industry can also benefit through ratebasing charging stations and managing the new demand.

One benefit that NREL's report points to is the possibility of "expanded value streams enabled by electric and/or grid-connected technologies," such as energy storage and mobile chargers that enhance flexibility.

"Many electric utilities are carefully watching the trend toward electrification, as it has the potential to increase sales and revenues that have stagnated or fallen over the past decade," the report said, highlighting potential benefits for all customers as adoption grows. "Beyond power system planning, other motivations to study electrification include its potential to impact energy security, emissions, and innovation in electrical end-use technologies and overall efficient system integration. The impacts of electrification could be far-reaching and have benefits and costs to various stakeholders."

 

Related News

View more

‘Tsunami of data’ could consume one fifth of global electricity by 2025

ICT Electricity Demand is surging as data centers, 5G, IoT, and server farms expand, straining grids, boosting carbon emissions, and challenging climate targets unless efficiency, renewable energy, and smarter cooling dramatically improve.

 

Key Points

ICT electricity demand is power used by networks, devices, and data centers across the global communications sector.

✅ Projected to reach up to 20 percent of global electricity by 2025

✅ Driven by data centers, 5G traffic, IoT, and high-res streaming

✅ Mitigation: efficiency, renewable PPAs, advanced cooling, workload shifts

 

The communications industry could use 20% of all the world’s electricity by 2025, hampering attempts to meet climate change targets, even as countries like New Zealand's electrification plans seek broader decarbonization, and straining grids as demand by power-hungry server farms storing digital data from billions of smartphones, tablets and internet-connected devices grows exponentially.

The industry has long argued that it can considerably reduce carbon emissions by increasing efficiency and reducing waste, but academics are challenging industry assumptions. A new paper, due to be published by US researchers later this month, will forecast that information and communications technology could create up to 3.5% of global emissions by 2020 – surpassing aviation and shipping – and up to 14% 2040, around the same proportion as the US today.

Global computing power demand from internet-connected devices, high resolution video streaming, emails, surveillance cameras and a new generation of smart TVs is increasing 20% a year, consuming roughly 3-5% of the world’s electricity in 2015, says Swedish researcher Anders Andrae.

In an update o a 2016 peer-reviewed study, Andrae found that without dramatic increases in efficiency, the ICT industry could use 20% of all electricity and emit up to 5.5% of the world’s carbon emissions by 2025. This would be more than any country, except China, India and the USA, where China's data center electricity use is drawing scrutiny.

He expects industry power demand to increase from 200-300 terawatt hours (TWh) of electricity a year now, to 1,200 or even 3,000TWh by 2025. Data centres on their own could produce 1.9 gigatonnes (Gt) (or 3.2% of the global total) of carbon emissions, he says.

“The situation is alarming,” said Andrae, who works for the Chinese communications technology firm Huawei. “We have a tsunami of data approaching. Everything which can be is being digitalised. It is a perfect storm. 5G [the fifth generation of mobile technology] is coming, IP [internet protocol] traffic is much higher than estimated, and all cars and machines, robots and artificial intelligence are being digitalised, producing huge amounts of data which is stored in data centres.”

US researchers expect power consumption to triple in the next five years as one billion more people come online in developing countries, and the “internet of things” (IoT), driverless cars, robots, video surveillance and artificial intelligence grows exponentially in rich countries.

The industry has encouraged the idea that the digital transformation of economies and large-scale energy efficiencies will slash global emissions by 20% or more, but the scale and speed of the revolution has been a surprise.

Global internet traffic will increase nearly threefold in the next five years says the latest Cisco Visual Networking Index, a leading industry tracker of internet use.

“More than one billion new internet users are expected, growing from three billion in 2015 to 4.1bn by 2020. Over the next five years global IP networks will support up to 10bn new devices and connections, increasing from 16.3bn in 2015 to 26bn by 2020,” says Cisco.

A 2016 Berkeley laboratory report for the US government estimated the country’s data centres, which held about 350m terabytes of data in 2015, could together need over 100TWh of electricity a year by 2020. This is the equivalent of about 10 large nuclear power stations.

Data centre capacity is also rocketing in Europe, where the EU's plan to double electricity use by 2050 could compound demand, and Asia with London, Frankfurt, Paris and Amsterdam expected to add nearly 200MW of consumption in 2017, or the power equivalent of a medium size power station.

“We are seeing massive growth of data centres in all regions. Trends that started in the US are now standard in Europe. Asia is taking off massively,” says Mitual Patel, head of EMEA data centre research at global investment firm CBRE.

“The volume of data being handled by such centres is growing at unprecedented rates. They are seen as a key element in the next stage of growth for the ICT industry”, says Peter Corcoran, a researcher at the university of Ireland, Galway.

Using renewable energy sounds good but no one else benefits from what will be generated, and it skews national attempts to reduce emissions

Ireland, which with Denmark is becoming a data base for the world’s biggest tech companies, has 350MW connected to data centres but this is expected to triple to over 1,000MW, or the equivalent of a nuclear power station size plant, in the next five years.

Permission has been given for a further 550MW to be connected and 750MW more is in the pipeline, says Eirgrid, the country’s main grid operator.

“If all enquiries connect, the data centre load could account for 20% of Ireland’s peak demand,” says Eirgrid in its All-Island Generation Capacity Statement 2017-2026  report.

The data will be stored in vast new one million square feet or larger “hyper-scale” server farms, which companies are now building. The scale of these farms is huge; a single $1bn Apple data centre planned for Athenry in Co Galway, expects to eventually use 300MW of electricity, or over 8% of the national capacity and more than the daily entire usage of Dublin. It will require 144 large diesel generators as back up for when the wind does not blow.

 Facebook’s Lulea data centre in Sweden, located on the edge of the Arctic circle, uses outside air for cooling rather than air conditioning and runs on hydroelectic power generated on the nearby Lule River. Photograph: David Levene for the Guardian

Pressed by Greenpeace and other environment groups, large tech companies with a public face , including Google, Facebook, Apple, Intel and Amazon, have promised to use renewable energy to power data centres. In most cases they are buying it off grid but some are planning to build solar and wind farms close to their centres.

Greenpeace IT analyst Gary Cook says only about 20% of the electricity used in the world’s data centres is so far renewable, with 80% of the power still coming from fossil fuels.

“The good news is that some companies have certainly embraced their responsibility, and are moving quite aggressively to meet their rapid growth with renewable energy. Others are just growing aggressively,” he says.

Architect David Hughes, who has challenged Apple’s new centre in Ireland, says the government should not be taken in by the promises.

“Using renewable energy sounds good but no one else benefits from what will be generated, and it skews national attempts to reduce emissions. Data centres … have eaten into any progress we made to achieving Ireland’s 40% carbon emissions reduction target. They are just adding to demand and reducing our percentage. They are getting a free ride at the Irish citizens’ expense,” says Hughes.

Eirgrid estimates indicate that by 2025, one in every 3kWh generated in Ireland could be going to a data centre, he added. “We have sleepwalked our way into a 10% increase in electricity consumption.”

Fossil fuel plants may have to be kept open longer to power other parts of the country, and manage issues like SF6 use in electrical equipment, and the costs will fall on the consumer, he says. “We will have to upgrade our grid and build more power generation both wind and backup generation for when the wind isn’t there and this all goes onto people’s bills.”

Under a best case scenario, says Andrae, there will be massive continuous improvements of power saving, as the global energy transition gathers pace, renewable energy will become the norm and the explosive growth in demand for data will slow.

But equally, he says, demand could continue to rise dramatically if the industry keeps growing at 20% a year, driverless cars each with dozens of embedded sensors, and cypto-currencies like Bitcoin which need vast amounts of computer power become mainstream.

“There is a real risk that it all gets out of control. Policy makers need to keep a close eye on this,” says Andrae.

 

Related News

View more

Russian hackers had 'hundreds of victims' as they infiltrated U.S. power grid

Russian cyberattacks on U.S. power grid exposed DHS warnings: Dragonfly/Energetic Bear breached control rooms, ICS networks, and could trigger blackouts via switch manipulation, phishing, and malware, threatening critical infrastructure and utility operations nationwide.

 

Key Points

State-backed breaches of utility ICS and control rooms enabled potential switch manipulation and blackouts.

✅ DHS: Dragonfly/Energetic Bear breached utility networks

✅ Access reached control rooms and ICS for switch control

✅ Ongoing campaign via phishing, malware, lateral movement

 

Russian hackers for a state-sponsored organization invaded hundreds of control rooms of U.S. electric utilities that could have led to blackouts, a new report says.

The group, known as Dragonfly or Energetic Bear, infiltrated networks of U.S. utilities as part of an effort that is likely ongoing, Department of Homeland Security officials told the Wall Street Journal.

Jonathan Home, chief of industrial-control-system analysis for DHS, said the hackers “got to the point where they could have thrown switches” and upset power flows.

Although the agency did not disclose which companies were impacted, the officials at a briefing Monday said that there were “hundreds of victims” including breaches at power plants across the U.S., and that some companies may not be aware that hackers infiltrated their networks yet.

According to experts, Russia has been preparing for such attacks for some time now, prompting a renewed focus on protecting the grid among utilities and policymakers.

“They’ve been intruding into our networks and are positioning themselves for a limited or widespread attack,” said former Deputy Assistant Defense Secretary Michael Carpenter, now senior director at the Penn Biden Center at the University of Pennsylvania, per the Wall Street Journal. “They are waging a covert war on the West.”

Earlier this year, the Trump administration claimed Russia had staged a power grid hacking campaign against the U.S. energy grid and other U.S. infrastructure.

The report comes after President Trump told reporters last week during a joint press conference in Helsinki alongside Russian President Vladimir Putin that he had no reason not to believe the Russian leader's assurances to him that the Kremlin was not to blame for interference in the election.

Trump later admitted that he misspoke when he said he didn’t “see any reason why” Russia would have meddled in the 2016 election, and said he believes the U.S. intelligence community assessment that found that the Russian government did interfere in the electoral process.

 

Related News

View more

Sign Up for Electricity Forum’s Newsletter

Stay informed with our FREE Newsletter — get the latest news, breakthrough technologies, and expert insights, delivered straight to your inbox.

Electricity Today T&D Magazine Subscribe for FREE

Stay informed with the latest T&D policies and technologies.
  • Timely insights from industry experts
  • Practical solutions T&D engineers
  • Free access to every issue

Live Online & In-person Group Training

Advantages To Instructor-Led Training – Instructor-Led Course, Customized Training, Multiple Locations, Economical, CEU Credits, Course Discounts.

Request For Quotation

Whether you would prefer Live Online or In-Person instruction, our electrical training courses can be tailored to meet your company's specific requirements and delivered to your employees in one location or at various locations.