Hydro One wants to spend another $6-million to redesign bills


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Hydro One Bill Redesign Spending sparks debate over Ontario Energy Board regulation, rate applications, privatization, and digital billing upgrades, as surveys cite confusing invoices under the Fair Hydro Plan for residential, commercial, and industrial customers.

 

Key Points

$15M project to simplify Hydro One bills, upgrade systems, and improve digital billing for commercial customers.

✅ $9M spent; $6M proposed for C&I and large-account changes.

✅ OEB to rule amid rate application and privatization scrutiny.

✅ Survey: 40% of customers struggled to understand bills.

 

Ontario's largest and recently privatized electricity utility has spent $9-million to redesign bills and is proposing to spend an additional $6-million on the project.

Hydro One has come under fire for spending since the Liberal government sold more than half of the company, notably for its CEO's $4.5-million pay.

Now, the NDP is raising concerns with the $15-million bill redesign expense contained in a rate application from the formerly public utility.

"I don't think the problem we face is a bill that people can't understand, I think the problem is rates that are too high," said energy critic Peter Tabuns. "Fifteen million dollars seems awfully expensive to me."

But Hydro One says a 2016 survey of its customers indicated about 40 per cent had trouble understanding their bills.

Ferio Pugliese, the company's executive vice-president of customer care and corporate affairs, said the redesign was aimed at giving customers a simpler bill.

"The new format is a format that when tested and put in front of our customers has been designed to give customers the four or five salient items they want to see on their bill," he said.

About $9-million has already gone into redesigning bills, mostly for residential customers, Pugliese said. Cosmetic changes to bills account for about 25 per cent of the cost, with the rest of the money going toward updating information systems and improving digital billing platforms, he said.

The additional $6-million Hydro One is looking to spend would go toward bill changes mostly for its commercial, industrial and large distribution account customers.

Energy Minister Glenn Thibeault noted in a statement that the Ontario Energy Board has yet to decide on the expense, but he suggested he sees the bill redesign as necessary alongside legislation to lower electricity rates introduced by the province.

"With Ontarians wanting clearer bills that are easier to understand, Hydro One's bill redesign project is a necessary improvement that will help customers," he wrote.

"Reductions from the Fair Hydro Plan (the government's 25 per cent cut to bills last year) are important information for both households and businesses, and it's our job to provide clear, helpful answers whenever possible."

The OEB recently ordered Hydro One to lower a rate increase it had been seeking for this year to 0.2 per cent down from 4.8 per cent.

The regulator also rejected a Hydro One proposal to give shareholders all of the tax savings generated by the IPO in 2015 when the Liberal government first began partially privatizing the utility. The OEB instead mandated shareholders receive 62 per cent of the savings while ratepayers receive the remaining 38 per cent.

 

 

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Russian hackers had 'hundreds of victims' as they infiltrated U.S. power grid

Russian cyberattacks on U.S. power grid exposed DHS warnings: Dragonfly/Energetic Bear breached control rooms, ICS networks, and could trigger blackouts via switch manipulation, phishing, and malware, threatening critical infrastructure and utility operations nationwide.

 

Key Points

State-backed breaches of utility ICS and control rooms enabled potential switch manipulation and blackouts.

✅ DHS: Dragonfly/Energetic Bear breached utility networks

✅ Access reached control rooms and ICS for switch control

✅ Ongoing campaign via phishing, malware, lateral movement

 

Russian hackers for a state-sponsored organization invaded hundreds of control rooms of U.S. electric utilities that could have led to blackouts, a new report says.

The group, known as Dragonfly or Energetic Bear, infiltrated networks of U.S. utilities as part of an effort that is likely ongoing, Department of Homeland Security officials told the Wall Street Journal.

Jonathan Home, chief of industrial-control-system analysis for DHS, said the hackers “got to the point where they could have thrown switches” and upset power flows.

Although the agency did not disclose which companies were impacted, the officials at a briefing Monday said that there were “hundreds of victims” including breaches at power plants across the U.S., and that some companies may not be aware that hackers infiltrated their networks yet.

According to experts, Russia has been preparing for such attacks for some time now, prompting a renewed focus on protecting the grid among utilities and policymakers.

“They’ve been intruding into our networks and are positioning themselves for a limited or widespread attack,” said former Deputy Assistant Defense Secretary Michael Carpenter, now senior director at the Penn Biden Center at the University of Pennsylvania, per the Wall Street Journal. “They are waging a covert war on the West.”

Earlier this year, the Trump administration claimed Russia had staged a power grid hacking campaign against the U.S. energy grid and other U.S. infrastructure.

The report comes after President Trump told reporters last week during a joint press conference in Helsinki alongside Russian President Vladimir Putin that he had no reason not to believe the Russian leader's assurances to him that the Kremlin was not to blame for interference in the election.

Trump later admitted that he misspoke when he said he didn’t “see any reason why” Russia would have meddled in the 2016 election, and said he believes the U.S. intelligence community assessment that found that the Russian government did interfere in the electoral process.

 

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Maryland opens solar-power subscriptions to all

Maryland Community Solar Program enables renters and condo residents to subscribe to offsite solar, earn utility bill discounts, and support projects across BGE, Pepco, Delmarva, and Potomac Edison territories, with low to moderate income participation.

 

Key Points

A pilot allowing residents to subscribe to offsite solar and get bill credits and savings, regardless of home ownership.

✅ 5-10 percent discounts on standard utility rates

✅ Available in BGE, Pepco, Delmarva, Potomac Edison areas

✅ Includes low and moderate income subscriber carve-outs

 

Maryland has launched a pilot program that will allow anyone to power their home with solar panels — even if they are renters or condo-dwellers, or live in the shade of trees.

Solar developers are looking for hundreds of residents to subscribe to six power projects planned across the state, including recently announced sites in Owings Mills and Westminster. Their offers include discounts on standard electric rates.

The developers need a critical mass of customers who are willing to buy the projects’ electricity before they can move forward with plans to install solar panels on about 80 acres. Under state rules, the customer base must include low- and moderate-income residents, many of whom face energy insecurity challenges.

The idea of the community solar program is to tap into the pool of residential customers who don’t want to get their energy from fossil fuels but currently have no way to switch to a cleaner alternative.

That could significantly expand demand for solar projects, said Gary Skulnik, a longtime Maryland solar entrepreneur.

Skulnik is now CEO of Neighborhood Sun, a company recruiting customers for the six projects.

“You’re signing up for a project that won’t exist unless we get enough subscribers,” Skulnik said. “You’re actually getting a new project built.”

It could also stoke simmering conflicts over what sort of land is appropriate for solar development.

The General Assembly authorized the community solar pilot program in 2015. But not-in-my-backyard opposition and concerns about the loss of agricultural land have slowed progress.

Community solar could force more communities to confront those sorts of clashes — and to consider more carefully where solar farms belong.

“We are going to see a lot more solar development in the state,” said Megan Billingsley, assistant director of the Valleys Planning Council in Baltimore County. “One of the things we haven’t seen is any direction or thoughtful planning on where we want to see solar development.”

The General Assembly authorized about 200 megawatts in community solar projects — enough to power about 40,000 households — over three years.

Customers can sign up for projects built within the territory of their electric utility. About half of that solar energy load has been allotted for the region served by Baltimore Gas and Electric Co.

By subscribing to a community solar project, customers won’t actually be getting their electricity from its photovoltaic panels. But their payments will help finance it and, in some cases, complementary battery storage solutions as well.

The Public Service Commission has approved six projects so far: Two in BGE territory, in Owings Mills and near Westminster; one in Pepco territory, in Prince George’s County; two in Delmarva Power and Light territory, in Caroline and Worcester counties; and one in Potomac Edison territory, in Washington County where planning officials have developed proposed recommendations.

More projects are expected to win approval in the next two years.

But none of them can be built unless they catch on with electricity customers. The developers are looking for 2,600 customers statewide.

Skulnik would not say how many customers an individual project needs to get the green light. But he said that the Prince George’s proposal, a 25-acre array atop a Fort Washington landfill is the closest, with about 100 subscribers so far.

The terms of subscription vary by project, but discounts range from 5 percent to 10 percent off utility rates. Customers are asked to commit to the projects for as long as 25 years. (They can break the contracts with advance notice, or if they move to a different utility service area.)

Maryland joins more than a dozen states in advancing community solar projects, as scientists work to improve solar and wind power technology.

Corey Ramsden is an executive for Solar United Neighbors, a nonprofit that promotes the solar industry in eight states and the District of Columbia.

He said potential customers are often confused by the mechanics of subscribing to community solar, or hesitant to commit for years or even decades. The industry is working to answer questions and get people more comfortable with the idea, he said.

But it has been a challenge across the country, including debates over New England grid upgrades, and in Maryland. Advocates for solar say there is broad support for renewable energy generation. The state has set goals to increase green energy use and reduce greenhouse gas emissions.

Still, many Marylanders don’t welcome the reality when a project attempts to move in.

Rural land is often the most desirable for solar developers, because it requires the least effort to prepare for an array of panels. But community groups in those areas have asked whether land historically used for farming is right for a more industrial use.

“People are very much in favor of going for a lot more renewables, for whatever reason,” said Dru Schmidt-Perkins, the former president of the land conservation group 1,000 Friends of Maryland. “That support comes to a screeching halt when land that is perceived to be valuable for other things, whether a historic view­shed or farming, suddenly becomes a target of a location for this new project.”

Such concerns have at least temporarily stalled the momentum for solar across the state. Anne Arundel County had at least five small community solar projects in the pipeline in December when officials decided to pause development for eight months. Baltimore County officials imposed a four-month moratorium on solar development before passing an ordinance last year to limit the size and number of solar farms.

Billingsley said the Valley Plannings Council, which advocates for historic and rural areas in western Baltimore County, is frustrated that there hasn’t been more discussion about which areas the county should target for solar development — and which it shouldn’t.

She said she fears that pressure to expand solar farms across rural lands is only going to grow as community solar projects launch, and as lawmakers in Annapolis talk about more policies to promote investment in renewable energy.

Schmidt-Perkins called community solar “an amazing program” for those who would install solar panels on their roofs if they could. But she said its launch heightens the importance of discussions about a broader solar strategy.

“Most communities are caught a little flat-footed on this and are somewhat at the mercy of an industry that’s chomping at the bit,” she said. “It’s time for Maryland to say, ‘Okay, let’s come up with our plan so that we know how much solar can we really generate in this state on lands that are not conflict-based.’”

 

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Windstorm Causes Significant Power Outages

Vancouver October 2024 Windstorm brought extreme weather to British Columbia, causing power outages, storm damage, and downed lines as BC Hydro crews led emergency response and restoration, highlighting climate change resilience and community preparedness.

 

Key Points

A severe storm with 100 km/h gusts that caused outages and damage in Vancouver, prompting wide power restoration.

✅ 100 km/h gusts toppled trees and downed power lines

✅ Over 200,000 BC Hydro customers lost electricity

✅ Crews and communities coordinated emergency response

 

In October 2024, a powerful windstorm swept through the Vancouver area, resulting in widespread power outages and disruption across the region. The storm, characterized by fierce winds and heavy rainfall, reflected conditions seen when strong winds in the Miami Valley knocked out power earlier this year, and was part of a larger weather pattern that affected much of British Columbia. Residents braced for the impacts, with local authorities and utility companies preparing for the worst.

The Storm's Impact

The windstorm hit Vancouver with wind gusts exceeding 100 km/h, toppling trees, and downing power lines. As the storm progressed, reports of damaged properties and fallen trees began to flood in. Many neighborhoods experienced significant power outages, mirroring widespread outages in Quebec earlier in the season, with thousands of residents left without electricity for extended periods. The areas hardest hit included the West End, Kitsilano, and parts of the North Shore, where the impact of the storm was particularly severe.

Utility companies, including BC Hydro operations, mobilized their crews quickly in response to the storm's aftermath. Emergency response teams worked tirelessly to restore power, often facing challenging conditions. The restoration efforts were complicated by the sheer number of outages reported—over 200,000 customers were affected at the height of the storm. Crews encountered not only downed lines but also hazardous conditions as they navigated through debris-laden streets.

Community Response and Resilience

In the wake of the storm, the community showcased remarkable resilience. Local residents rallied together to assist one another, sharing resources and providing support to those most affected. Many community centers opened their doors as emergency shelters, offering warmth and safety to those without power, a step also taken when a London power outage disrupted mornings for thousands across the city.

Authorities also emphasized the importance of preparedness in such situations. They urged residents to have emergency kits ready, including food, water, and essential supplies, noting that nearby areas like North Seattle can face sudden outages with little warning. Local officials highlighted the value of staying informed through weather updates and alerts, allowing residents to make informed decisions during extreme weather events.

The Role of Climate Change

The October windstorm serves as a stark reminder of the increasing frequency and intensity of extreme weather events, a trend often linked to climate change. Experts have noted that rising global temperatures are contributing to more severe weather patterns, including stronger storms and increased Toronto flooding events. As cities like Vancouver face the reality of climate change, discussions about infrastructure resilience and adaptation strategies have gained urgency.

City planners and environmental advocates are pushing for initiatives that enhance the city's ability to withstand extreme weather. This includes improving stormwater management systems, increasing green spaces to absorb rainfall, and investing in renewable energy sources. By addressing these challenges proactively, Vancouver aims to mitigate the impacts of future storms and protect its residents.

Moving Forward

As recovery efforts continue, the focus now shifts to restoring normalcy and preparing for future weather events. Residents are encouraged to report any ongoing outages or hazards to local authorities and to stay updated through reliable news sources. BC Hydro and other utility companies are committed to transparency, providing regular updates on power restoration efforts, even as outages can persist for days as seen in Toronto after a spring storm.

The October 2024 windstorm will be remembered not only for its immediate impacts but also as a catalyst for discussions on resilience and community preparedness. As Vancouver looks ahead, the lessons learned from this storm will shape strategies for better handling extreme weather, ensuring that the city is equipped to face the challenges posed by a changing climate.

In conclusion, while the windstorm caused significant disruption and hardship for many, it also highlighted the strength of community spirit and the importance of proactive planning in the face of climate challenges. Vancouver's response and recovery will be crucial in building a more resilient future for all its residents.

 

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California just made more clean energy than it needed

CAISO Net Negative Emissions signal moments when greenhouse gas intensity of serving ISO demand drops below zero, driven by high renewable generation, low load, strong solar exports, and imports accounting in the California grid.

 

Key Points

Moments when CAISO's CO2 to serve demand is below zero, driven by renewables, exports, and import accounting.

✅ Calculated using imports and exports to serve ISO demand

✅ Occur during high solar output, low weekend load

✅ Coincide with curtailment and record renewable penetration

 

We’re a long way from the land of milk and honey, but on Easter Sunday – for about an hour – we got a taste.

On Sunday, at 1:55 PM Pacific Time the California Independent Systems Operator (CAISO) reported that greenhouse gas emissions necessary to serve its demand (~80% of California’s electricity demand on an annual basis), was measured at a rate -16 metric tons of CO2 per hour. Five minutes later, the value was -2 mTCO2/h, before it crept back up to 40 mTCO2/h at 2:05 PM PST. At 2:10 PST though it fell back to -86 mTCO2/h and stayed negative until 3:05 PM PST, even as global CO2 emissions flatlined in 2019 according to the IEA.

This information was brought to the attention of pv magazine via tweet from eagle eye Jon Pa after CAISO’s site first noted the negative values:

The region was still generating CO2 though, as natural gas, biogas, biomass, geothermal and even coal plants were running and pumping out emissions, even as potent greenhouse gases declined in the US under control efforts. CAISO’s Greenhouse Gas Emission Tracking Methodology, December 28, 2016 (pdf) notes the below calculations to create the value what it terms, “Total GHG emissions to serve ISO demand”:

Of importance to note is that to get to the net negative value, CAISO considered all electricity imports and exports, a reminder that climate policy shapes grid operations across North America. And as can be noted in the image below the CO2 intensity of imports during the day rapidly declined as the sun came up, first going negative around 9:05 AM PST, and mostly staying so until just before 6 PM PST.

During this same weekend, other records were noted (reiterating that we’re in record setting season and as the state pursues its 100% carbon-free mandate now in law) such as a new electricity export record of greater than 2 GW and total renewable electricity as part of total demand at greater than 70%.

At the peak negative moment of 2:15 PM PST, -112 mTCO2/h seen below, the total amount of clean instantaneous generation being used in the power grid region was 17 GW, a far cry from heat-driven reliability strains like rolling blackout warnings that arise during extreme demand, with renewables giving 76% of the total, hydro 14%, nuclear 13% and imports of -12% countering the CO2 coming from just over 1.4 GW of gas generation.

Also of importance are a few layers of nuance in the electricity demand charts. First off we’re in the shoulder seasons  of California – nice cool weather before the warmth of summer drives air conditioning demand. Additional the weekend electricity demand is always lower, as well, Easter Sunday might have had an affect, whereas in colder regions Calgary’s electricity use can soar during frigid snaps.

Lastly to note was the amount of electricity from solar and wind generation being curtailed. And while the Sunday numbers weren’t available yet, the below image noted Saturday with 10 GWh in total being curtailed (pdf) – peaking at over 3.2 GW of instantaneous mostly solar power even as solar is now the cheapest electricity according to the IEA, in the hours of 2 and 3 PM PST. On an annualized basis, less than 2% of total potential solar electricity was curtailed in 2018.

 

 

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How Synchrophasors are Bringing the Grid into the 21st Century

Synchrophasors deliver PMU-based, real-time monitoring for the smart grid, helping NYISO prevent blackouts, cut costs, and integrate renewables, with DOE-backed deployments boosting reliability, situational awareness, and data sharing across regional partners.

 

Key Points

Synchrophasors, or PMUs, are grid sensors that measure synced voltage, current, and frequency to enhance reliability.

✅ Real-time grid visibility and situational awareness

✅ Early fault detection to prevent cascading outages

✅ Supports renewable integration and lowers operating costs

 

Have you ever heard of a synchrophasor? It may sound like a word out of science fiction, but these mailbox-sized devices are already changing the electrical grid as we know it.

The grid was born over a century ago, at a time when our needs were simpler and our demand much lower. More complex needs are putting a heavy strain on the aging infrastructure, which is why we need to innovate and update our grid with investments in a smarter electricity infrastructure so it’s ready for the demands of today.

That’s where synchrophasors come in.

A synchrophasor is a sophisticated monitoring device that can measure the instantaneous voltage, current and frequency at specific locations on the grid. This gives operators a near-real-time picture of what is happening on the system, including insights into power grid vulnerabilities that allow them to make decisions to prevent power outages.

Just yesterday I attended the dedication of the New York Independent System Operator's smart grid control center, a $75 million project that will use these devices to locate grid problems at an early stage and share these data with their regional partners. This should mean fewer blackouts for the State of New York. I would like to congratulate NYISO for being a technology leader.

And not only will these synchrophasors help prevent outages, but they also save money. By providing more accurate and timely data on system limits, synchrophasors make the grid more reliable and efficient, thereby reducing planning and operations costs and addressing grid modernization affordability concerns for utilities.

The Department has worked with utilities across the country to increase the number of synchrophasors five-fold -- from less than 200 in 2009 to over 1,700 today. And this is just a part of our commitment to making a smarter, more resilient grid a reality, reinforced by grid improvement funding from DOE.

In September 2013, the US Department of Energy announced up to $9 million in funding to facilitate rapid response to unusual grid conditions. As a result, utilities will be able to better detect and head off potential blackouts, while improving day-to-day grid reliability and helping with the integration of solar into the grid and other clean renewable sources.

If you’d like to learn more about our investments in the smart grid and how they are improving our electrical infrastructure, please visit the Office of Electricity Delivery and Energy Reliability’s www.smartgrid.gov.

Patricia Hoffman is Assistant Secretary, Office of Electricity Delivery & Energy Reliability

 

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Why Is Georgia Importing So Much Electricity?

Georgia Electricity Imports October 2017 surged as hydropower output fell and thermal power plants underperformed; ESCO balanced demand via low-cost imports, mainly from Azerbaijan, amid rising tariffs, kWh consumption growth, and a widening generation-consumption gap.

 

Key Points

They mark a record import surge due to costly local generation, lower hydropower, ESCO balancing costs, and rising demand.

✅ Imports rose 832% YoY to 157 mln kWh, mainly from Azerbaijan

✅ TPP output fell despite capacity; only low-tariff plants ran

✅ Balancing price 13.8 tetri/kWh signaled costly domestic PPAs

 

In October 2017, Georgian power plants generated 828 mln. KWh of electricity, marginally up (+0.79%) compared to September. Following the traditional seasonal pattern and amid European concerns over dispatchable power shortages affecting markets, the share of electricity produced by renewable sources declined to 71% of total generation (87% in September), while thermal power generation’s share increased, accounting for 29% of total generation (compared to 13% in September). When we compare last October’s total generation with the total generation of October 2016, however, we observe an 8.7% decrease in total generation (in October 2016, total generation was 907 mln. kWh). The overall decline in generation with respect to the previous year is due to a simultaneous decline in both thermal power and hydro power generation. 

Consumption of electricity on the local market in the same period was 949 mln. kWh (+7% compared to October 2016, and +3% with respect to September 2017), and reflected global trends such as India's electricity growth in recent years. The gap between consumption and generation increased to 121 mln. kWh (15% of the amount generated in October), up from 100 mln. kWh in September. Even more importantly, the situation was radically different with respect to the prior year, when generation exceeded consumption.

The import figure for October was by far the highest from the last 12 years (since ESCO was established), occurring as Ukraine electricity exports resumed regionally, highlighting wider cross-border dynamics. In October 2017, Georgia imported 157 mln. kWh of electricity (for 5.2 ¢/kWh – 13 tetri/kWh). This constituted an 832% increase compared to October 2016, and is about 50% larger than the second largest import figure (104.2 mln. kWh in October 2014). Most of the October 2017 imports (99.6%) came from Azerbaijan, with the remaining 0.04% coming from Russia.

The main question that comes to mind when observing these statistics is: why did Georgia import so much? One might argue that this is just the result of a bad year for hydropower generation and increased demand. This argument, however, is not fully convincing. While it is true that hydropower generation declined and demand increased, the country’s excess demand could have been easily satisfied by its existing thermal power plants, even as imported coal volumes rose in regional markets. Instead of increasing, however, the electricity coming from thermal power plants declined as well. Therefore, that cannot be the reason, and another must be found. The first that comes to mind is that importing electricity may have been cheaper than buying it from local TPPs, or from other generators selling electricity to ESCO under power purchase agreements (PPAs). We can test the first part of this hypothesis by comparing the average price of imported electricity to the price ceiling on the tariff that TPPs can charge for the electricity they sell. Looking at the trade statistics from Geostat, the average price for imported electricity in October 2017 remained stable with respect to the same month of the previous year, at 5.2 ¢ (13 tetri) per kWh. Only two thermal power plants (Gardabani and Mtkvari) had a price ceiling below 13 tetri per kWh. Observing the electricity balance of Georgia, we see that indeed more than 98% of the electricity generated by TPPs in October 2017 was generated by those two power plants.

What about other potential sources of electricity amid Central Asia's power shortages at the time? To answer this question, we can use the information derived from the weighted average price of balancing electricity. Why balancing electricity? Because it allows us to reconstruct the costs the market operator (ESCO) faced during the month of October to make sure demand and supply were balanced, and it allows us to gain an insight about the price of electricity sold through PPAs.

ESCO reports that the weighted average price of balancing electricity in October 2017 was 13.8 tetri/kWh, (25% higher than in October 2016, when it was below the average weighted cost of imports – 11 vs. 13 – and when the quantity of imported electricity was substantially smaller). Knowing that in October 2017, 61% of balancing electricity came from imports, while 39% came from hydropower and wind power plants selling electricity to ESCO under their PPAs, we can deduce that in this case, internal generation was (on average) also substantially more expensive than imports. Therefore, the high cost of internally generated electricity, rather than the technical impossibility of generating enough electricity to satisfy electricity demand, indeed appears to be one the main reasons why electricity imports spiked in October 2017.

 

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