Commissioner says he's tired of Xcel's 'mess-ups'

NORTH DAKOTA - Public Service Commissioner Kevin Cramer says he's tired of Xcel Energy's mistakes after hearing the company sent incorrect electric bills to about 5,000 North Dakota customers. A company official says Xcel is frustrated, too.

"We've had some of those same discussions," said Mark Nisbet, the principal manager for Xcel in North Dakota.

Xcel said it mistakenly did not include the minimum service charge for some billing cycles in November — which is either $5.50 or $7.50, depending on the service. The utility is seeking to cancel the current bills for the affected customers and issue new ones. It had considered notifying the customers using prerecorded calls.

Commissioners asked the company to wait while they check administrative rules.

The PSC said it is the third time in recent memory that Xcel has had billing problems.

"My patience is growing weary... and I just think there has to be a limit to how much of this sloppiness we're expected to tolerate — and certainly how much the ratepayers are expected to tolerate," Cramer said.

"This is a really big company and, quite honestly, I think the bigness of the company is part of the problem," he said.

Nisbet said the company will work with the PSC staff.

"We're disappointed too, and we're pledging to work with the commission to make sure we find a suitable answer," Nisbet said.

In September, Xcel Energy said it was replacing about 23,500 natural gas meter readers in Fargo, West Fargo and Grand Forks because many of them have malfunctioned. The PSC said the faulty equipment caused billing mistakes for about 4,400 Xcel natural gas customers in North Dakota last winter.

Nisbet said the latest problem happened when the company was analyzing changes in its billing system and it slipped into the actual production mode, affecting about 5,000 customers.

"It was caught fairly quickly," he said. "We have about 85,000 customers."

Related News

pak china flags

Chinese govt rejects the allegations against CPEC Power Producers

BEIJING - Chinese government has rejected the allegations against the CPEC Power Producers (CPPs).

Chinese government has made it clear that a mammoth cooperation with Pakistan in the energy sector is continuing.

A letter written by Chinese ambassador to minister of Energy Omar Ayub Khan has said that major headway has been seen in recent days in the perspective of CPEC projects. But he wants to invite the attention of government of Pakistan to the recent allegations leveled against the CPEC Power Producers (CPPs).

The Chinese ambassador further said Energy is a major area of cooperation under the CPEC and the CPPs have…

READ MORE
US Grid Gets an Overhaul for Renewables

US Grid Gets an Overhaul for Renewables

READ MORE

Philippines wants Canada help to avoid China, U.S

Philippines wants Canada's help to avoid China, U.S

READ MORE

Opp Leader calls for electricity market overhaul to favor consumers over generators

READ MORE

New EPA power plant rules

New EPA power plant rules will put carbon capture to the test

READ MORE