New York Regulators Open Formal Review of Retail Energy Markets


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New York ESCO Investigation examines retail energy markets, PSC oversight, consumer protection, pricing practices, and alleged overcharging, offering ESCOs a hearing while advancing reforms like energy efficiency, green options, and transparency for mass-market customers.

 

Key Points

A state review probing ESCO pricing, marketing, and customer impacts to enforce reforms and consumer protection.

✅ Examines pricing, marketing, and overcharge claims

✅ May require energy efficiency or management services

✅ Seeks consumer protection, transparency, and fair savings

 

The New York Public Service Commission has launched a formal investigation into the state's retail energy markets, ensuring so-called energy service companies (ESCOs) will face continued scrutiny. Regulators' notice, issued last week, follows on New York Gov. Andrew Cuomo (D) proposal to limit the operations of ESCOs, over concerns residential customers were routinely being overcharged. Regulators say they will allow the retail providers the chance to defend their marketing and pricing schemes, and will then "push ahead with reforms", similar to Connecticut's market overhaul to ensure they are appropriately serving customers. 

In February, Gov. Cuomo launched the opening salvo at retail electric marketers who are potentially overcharging customers, laying out a set of new rules that included prohibitions on sales to low-income customers, and consumer safeguards like a utility disconnection moratorium during emergencies, and new requirements on savings and green energy options.

A judge subsequently put the new rules on hold, arguing that Cuomo's push failed to offer energy marketers "an opportunity to be heard in a meaningful manner and at a meaningful time." But last week's notice from the PSC will ensure those marketers will face scrutiny.

The New York Department of Public Service issued a statement announcing the review, saying that for too long the agency "has seen substantial overcharges and deceptive practices by the ESCO industry harming New York consumers. "

The DPS said it intends to give retail providers the "opportunity to explain their pricing practices and to hear from consumers who have been harmed by these practices," and noted that policies such as suspending utility shut-offs can serve as consumer backstops, but then will "push ahead with reforms to ensure that ESCOs provide useful, value-added, economical services to New York consumers."

About 20% of New York's residential customers get their energy from an independent company, and the state is moving to crack down on the industry amid reports of overcharging, even as states push for renewable energy that can affect retail offerings. Platts reports that since 2014, by some estimates retail marketers have charged customers about $800 million more than traditional utilities would have billed for energy.

In the commission's notice, regulators argue "commodity price differentiation has not worked, and the market for
differentiated services is immature or non-existent. ... If ESCOs were truly living up to the promise of their function as innovators, it is expected that there would be much greater variety and transparency in the market for goods and services."

Among the primary issues to be discussed in the upcoming investigation, according to regulators' notice: Whether ESCOs should be "prohibited in total or in part from serving their current products to mass-market customers, or whether ESCOs should be required to offer value-added energy efficiency and energy management services as a condition to offering commodity services."

Track I initial prefiled testimony and exhibits will be due April 7, 2017, while debates such as Massachusetts' solar demand charge and TOU pricing changes highlight the broader rate design stakes.

Source: Utiliti DIVE

 

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Opinion: Would we use Site C's electricity?

Site C Dam Electricity Demand underscores B.C.'s decarbonization path, enabling electrification of EVs, heat pumps, and industry, aligning with BC Hydro forecasts and 2030/2050 GHG targets to supply dependable, renewable baseload power.

 

Key Points

Projected clean power tied to Site C, driven by B.C. electrification to meet 2030 and 2050 greenhouse gas targets.

✅ Aligns with 25-30% by 2030 and 55-70% by 2050 GHG cuts

✅ Supports EVs, heat pumps, and industrial electrification

✅ Provides dependable baseload alongside efficiency gains

 

There are valid reasons not to build the Site C dam. There are also valid reasons to build it. One of the latter is the rapid increase in clean electricity needed to reduce B.C.’s greenhouse gas emissions from burning natural gas, gasoline, diesel and other harmful fossil fuel products.

Although former Premier Christy Clark casually avoided near-term emissions targets, Prime Minister Justin Trudeau has set Canadian targets for both 2030 and 2050, and cleaning up Canada's electricity is critical to meeting them. Studies by my research group at Simon Fraser University and other independent analysts show that B.C.’s cost-effective contribution to these national targets requires us to reduce our emissions 25 to 30 per cent by 2030 and 55 to 70 per cent by 2050 — an energy evolution involving, among other things, a much greater use of electricity in buildings, vehicles and industry.

Recent submissions to the Site C hearing have offered widely different estimates of B.C.’s electricity demand in the decade after the project’s completion in 2025, some arguing the dam’s output will be completely surplus to domestic need for years and perhaps decades, even though improved B.C.-Alberta grid links could help balance regional demand. Some of this variation in demand forecasts is understandable. Industrial demand is especially difficult to predict, dependent as it is on global economic conditions and shifting trade relations. And there are legitimate uncertainties about B.C. Hydro’s ability to reduce electricity demand by promoting efficient products and behaviour through its Power Smart program. But some of the forecasts appear to be deliberate exaggerations, designed to support fixed positions for or against Site C.

Our university-based research team models the energy system changes required to meet national and provincial emissions targets, and we have been comparing estimates of the electricity demand implications. These estimates are produced by academics, as well as by key institutions like B.C. Hydro, the National Energy Board, and the governments of Canada and B.C.

Most electricity forecasts for B.C., including the most recent by B.C. Hydro, do not assume that B.C. reduces its greenhouse gas emissions by 25 to 30 per cent by 2030 and 55 to 70 per cent by 2050. When we adjust Hydro’s forecast for just the low end of these targets, we find that in its latest, August 30, submission to the Site C hearing, which followed the premier’s over-budget go-ahead on the project, Hydro has underestimated the demand for its electricity by about three terawatt-hours in 2025, four in 2030 and 10 in 2035. Hydro’s forecast indicates that it will need the five terawatt-hours from Site C. Our research shows that even if Hydro’s demand forecast is too high, appropriate climate policy nationally and in B.C. will absorb all the electricity the dam can produce soon after its completion.

B.C. Hydro does not forecast electricity demand to 2050. But, studies by us and others show that B.C. electricity demand will be almost double today’s levels if we are to reduce emissions by 55 to 70 per cent, even amid a documented risk of missing the 2050 target, in just over three decades while our population, economy, buildings and equipment grow significantly. Most mid- and small-sized vehicles will be electric. Most buildings will be well insulated and heated by electric resistance or electric heat-pumps, either individually or via district heating systems. And many low temperature industrial applications will be electric.

Aggressive efforts to promote energy efficiency will make an important contribution, such that energy demand will not grow nearly as fast as the economy. But it is delusional to think that humans will stop using energy. Even climate policy scenarios in which we assume unprecedented success with energy efficiency show dramatic increases in the consumption of electricity, this being the most favoured zero-emission form of energy as a replacement for planet-destroying gasoline and natural gas.

The completion of the Site C dam is a complicated and challenging societal choice, and delay-related cost risks highlighted by the premier underscore the stakes. There is unbiased evidence and argument supporting either completion or cancellation. But let’s stick to the unbiased evidence. In the case of our 2030 and 2050 greenhouse gas reduction targets, such evidence shows that we must substantially increase our generation of dependable electricity. If the Site C dam is built, and if we are true to our climate goals, all its electricity will be used in B.C. soon after completion.

Mark Jaccard is a professor of sustainable energy in the School of Resource and Environmental Management at Simon Fraser University.

 

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Hong Kong to expect electricity bills to rise 1 or 2 per cent

Hong Kong Electricity Tariff Increase reflects a projected 1-2% rise as HK Electric and CLP Power shift to cleaner fuel and natural gas, expand gas-fired units and LNG terminals, and adjust the fuel clause charge.

 

Key Points

An expected 1-2% 2018 rise from cleaner fuel, natural gas projects, asset growth, and shrinking fuel cost surpluses.

✅ Expected 1-2% rise amid cleaner fuel and gas shift

✅ Fuel clause charge and asset expansion pressure prices

✅ HK Electric and CLP Power urged to use surpluses prudently

 

Hong Kong customers have been asked to expect higher electricity bills next year, as seen with BC Hydro rate increases in Canada, with a member of a government panel on energy policy anticipating an increase in tariffs of one or two per cent.

The environment minister, Wong Kam-sing, also hinted they should be prepared to dig deeper into their pockets for electricity, as debates over California electric bills illustrate, in the wake of power companies needing to use more expensive but cleaner fuel to generate power in the future.

HK Electric supplies power to Hong Kong Island, Lamma Island and Ap Lei Chau. Photo: David Wong

The city’s two power companies, HK Electric and CLP Power, are to brief lawmakers on their respective annual tariff adjustments for 2018, amid Ontario electricity price pressures drawing international attention, at a Legislative Council economic development panel meeting on Tuesday.

HK Electric supplies electricity to Hong Kong Island and neighbouring Lamma Island and Ap Lei Chau, while CLP Power serves Kowloon and the New Territories, including Lantau Island.

Wong said on Monday: “We have to appreciate that when we use cleaner fuel, there is a need for electricity tariffs to keep pace. I believe it is the hope of mainstream society to see a low-carbon and healthier environment.”

Secretary for the Environment Wong Kam-sing believes most people desire a low-carbon environment. Photo: Sam Tsang

But he declined to comment on how much the tariffs might rise.

World Green Organisation chief executive William Yu Yuen-ping, also a member of the Energy Advisory Committee, urged the companies to better use their “overflowing” surpluses in their fuel cost recovery accounts.

Tariffs are comprised of two components: a basic amount reflecting a company’s operating costs and investments, and the fuel clause charge, which is based on what the company projects it will pay for fuel for the year.

William Yu of World Green Organisation says the companies should use their surpluses more carefully. Photo: May Tse

Critics have claimed the local power suppliers routinely overestimate their fuel costs and amass huge surpluses.

In recent years, the two managed to freeze or cut their tariffs thanks to savings from lower fuel costs. Last year, HK Electric offered special rebates to its customers, which saw its tariff drop by 17.2 per cent. CLP Power froze its own charge for 2017.

Yu said the two companies should use the surpluses “more carefully” to stabilise tariffs.

Rise after fall in Hong Kong electricity use linked to subsidies

“We estimate a big share of the surplus has been used up and so the honeymoon period is over.”

Based on his group’s research, Yu believed the tariffs would increase by one or two per cent.

Economist and fellow committee member Billy Mak Sui-choi said the expansion of the power companies’ fixed asset bases, such as building new gas-fired units and offshore liquefied natural gas terminals, a pattern reflected in Nova Scotia's 14% rate hike recently approved by regulators, would also cause tariffs to rise.

To fight climate change and improve air quality, the government has pledged to cut carbon intensity by between 50 and 60 per cent by 2020. Officials set a target of boosting the use of natural gas for electricity generation to half the total fuel mix from 2020.

Both power companies are privately owned and monitored by the government through a mutually agreed scheme of control agreements, akin to oversight seen under the UK energy price cap in other jurisdictions. These require the firms to seek government approval for their development plans, including their projected basic tariff levels.

At present, the permitted rate of return on their net fixed assets is 9.99 per cent. The deals are due to expire late next year.

Earlier this year, officials reached a deal with the two companies on the post-2018 scheme, settling on a 15-year term. The new agreements slash their permitted rate of return to 8 per cent.

 

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Symantec Proves Russian

Dragonfly energy sector cyberattacks target ICS and SCADA across critical infrastructure, including the power grid and nuclear facilities, using spearphishing, watering-hole sites, supply-chain compromises, malware, and VPN exploits to gain operational access.

 

Key Points

Dragonfly APT campaigns target energy firms and ICS to gain grid access, risking manipulation and service disruption.

✅ Breaches leveraged spearphishing, watering-hole sites, and supply chains.

✅ Targeted ICS, SCADA, VPNs to pivot into operational networks.

✅ Aimed to enable power grid manipulation and potential outages.

 

An October, 2017 report by researchers at Symantec Corp., cited by the U.S. government, has linked recent US power grid cyber attacks to a group of hackers it had code-named "Dragonfly", and said it found evidence critical infrastructure facilities in Turkey and Switzerland also had been breached.

The Symantec researchers said an earlier wave of attacks by the same group starting in 2011 was used to gather intelligence on companies and their operational systems. The hackers then used that information for a more advanced wave of attacks targeting industrial control systems that, if disabled, leave millions without power or water.

U.S. intelligence officials have long been concerned about the security of the country’s electrical grid. The recent attacks, condemned by the U.S. government, striking almost simultaneously at multiple locations, are testing the government’s ability to coordinate an effective response among several private utilities, state and local officials, and industry regulators.

#google#

While the core of a nuclear generator is heavily protected, a sudden shutdown of the turbine can trigger safety systems. These safety devices are designed to disperse excess heat while the nuclear reaction is halted, but the safety systems themselves may be vulnerable to attack.

The operating systems at nuclear plants also tend to be legacy controls built decades ago and don’t have digital control systems that can be exploited by hackers.

“Since at least March 2016, Russian government cyber actors… targeted government entities and multiple U.S. critical infrastructure sectors, including the energy, nuclear, commercial facilities, water, aviation, and critical manufacturing sectors,” according to Thursday’s FBI and Department of Homeland Security report. The report did not say how successful the attacks were or specify the targets, but said that the Russian hackers “targeted small commercial facilities’ networks where they staged malware, conducted spearphishing, and gained remote access into energy sector networks.” At least one target of a string of infrastructure attacks last year was a nuclear power facility in Kansas.

Symantec doesn’t typically point fingers at particular nations in its research on cyberattacks, said Eric Chien, technical director of Symantec’s Security Technology and Response division, though he said his team doesn’t see anything it would disagree with in the new federal report. The government report appears to corroborate Symantec’s research, showing that the hackers had penetrated computers and accessed utility control rooms that would let them directly manipulate power systems, he says.

“There were really no more technical hurdles for them to do something like flip off the power,” he said.

And as for the group behind the attacks, Chien said it appears to be relatively dormant for now, but it has gone quiet in the past only to return with new hacks.

“We expect they’re sort of retooling now, and they likely will be back,”

 


 

In some cases, Dragonfly successfully broke into the core systems that control US and European energy companies, Symantec revealed.

“The energy sector has become an area of increased interest to cyber-attackers over the past two years,” Symantec said in its report.

“Most notably, disruptions to Ukraine’s power system in 2015 and 2016 were attributed to a cyberattack and led to power outages affecting hundreds of thousands of people. In recent months, there have also been media reports of attempted attacks on the electricity grids in some European countries, as well as reports of companies that manage nuclear facilities in the US being compromised by hackers.

“The Dragonfly group appears to be interested in both learning how energy facilities operate and also gaining access to operational systems themselves, to the extent that the group now potentially has the ability to sabotage or gain control of these systems should it decide to do so. Symantec customers are protected against the activities of the Dragonfly group.”

In recent weeks, senior US intelligence officials said that the Kremlin believes it can launch hacking operations against the West with impunity, including a cyber weapon that can disrupt power grids, according to assessments.

The DHS and FBI report further elaborated: “This campaign comprises two distinct categories of victims: staging and intended targets. The initial victims are peripheral organisations such as trusted third-party suppliers with less-secure networks, referred to as ‘staging targets’ throughout this alert.

“The threat actors used the staging targets’ networks as pivot points and malware repositories when targeting their final intended victims. National Cybersecurity and Communications Integration Center and FBI judge the ultimate objective of the actors is to compromise organisational networks, also referred to as the ‘intended target’.”

According to the US alert, hackers used a variety of attack methods, including spear-phishing emails, watering-hole domains, credential gathering, open source and network reconnaissance, host-based exploitation, and deliberate targeting of ICS infrastructure.

The attackers also targeted VPN software and used password cracking tools.

Once inside, the attackers downloaded tools from a remote server and then carried out a number of actions, including modifying key systems to store plaintext credentials in memory, and built web shells to gain command and control of targeted systems.

“This actors’ campaign has affected multiple organisations in the energy, nuclear, water, aviation, construction and critical manufacturing sectors, with hundreds of victims across the U.S. power grid confirmed,” the DHS said, before outlining a number of steps that IT managers in infrastructure organisations can take to cleanse their systems and defend against Russian hackers. he said.
 

 

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BC Hydro hoping to be able to charge customers time of use rates

BC Hydro Time-of-Use Rates propose off-peak credits and peak surcharges, with 5 cent/kWh differentials, encouraging demand shifting, EV charging at night, and smart meter adoption, pending BC Utilities Commission review in an optional opt-in program.

 

Key Points

Optional pricing that credits 5 cents/kWh off-peak and adds 5 cents/kWh during 4-9 p.m. peak to encourage load shifting.

✅ Off-peak credit: 11 p.m.-7 a.m., 5 cents/kWh savings

✅ Peak surcharge: 4-9 p.m., additional 5 cents/kWh

✅ Opt-in only; BCUC review; suits EV charging and flexible loads

 

BC Hydro is looking to charge customers less for electricity during off peak hours and more during the busiest times of the day, reflecting holiday electricity demand as well.

The BC Utilities Commission is currently reviewing the application that if approved would see customers receive a credit of 5 cents per kilowatt hour for electricity used from 11 p.m. to 7 a.m.

Customers would be charged an additional 5 cents per kWh for electricity used during the on-peak period from 4 p.m. to 9 p.m., and in Ontario, there were no peak-rate cuts for self-isolating customers during early pandemic response.

There would be no credit or additional charge will be applied to usage during the off-peak period from 7 a.m. to 4 p.m. and 9 p.m. to 11 p.m.

“We know the way our customers are using power is changing and they want more options,” BC Hydro spokesperson Susie Rieder said.

“It is optional and we know it may not work for everyone.”

For example, if a customer has an electric vehicle it will be cheaper to plug the car in after 9 p.m., similar to Ontario's ultra-low overnight plan offerings, rather than immediately after returning home from a standard work day.

If approved, the time of use rates would only apply to customers who opt in to the program, whereas Ontario provided electricity relief during COVID-19.

During the pandemic, Ontario extended off-peak electricity rates to help households and small businesses.

The regulatory review process is expected to take about one year.

Other jurisdictions, including Ontario's ultra-low overnight pricing, currently offer off peak rates. One of the challenges is that consumers change in hopes of altering their behaviour, but in reality, end up paying more.

“The cheapest electrical grid system is one with consistent demand and the issue of course is our consumption is not flat,” energyrates.ca founder Joel MacDonald said.

“There is a 5 cent reduction in off peak times, there is a 5 cent increase in peak times, you would have to switch 50 per cent of your load.”

 

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Four Major Types of Substation Integration Service Providers Account for More than $1 Billion in Annual Revenues

Substation Automation Services help electric utilities modernize through integration, EPC engineering, protective relaying, communications and security, with CAPEX and OPEX insights and a growing global market for third-party providers worldwide rapidly.

 

Key Points

Engineering, integration, and EPC support modernizing utility substations with protection, control, and secure communications

✅ Third-party engineering, EPC, and OEM services for utilities

✅ Integration of multi-vendor devices and platforms

✅ Focus on relays, communications, security, CAPEX-OPEX

 

The Newton-Evans Research Company has released additional findings from its newly published four volume research series entitled: The World Market for Substation Automation and Integration Programs in Electric Utilities: 2017-2020.

This report series has observed four major types of professional third-party service providers that assist electric utilities with substation modernization. These firms range from (1) smaller local or regional engineering consultancies with substation engineering resources to (2) major global participants in EPC work, to (3) the engineering services units of manufacturers of substation devices and platforms, to (4) substation integration specialist firms that source and integrate devices from multiple manufacturers for utility and industrial clients, and often provide substation automation training to support implementation.

2016 Global Share Estimates for Professional Services Providers of Electric Power Substation Integration and Automation Activities

The North American market report (Volume One) includes survey participation from 65 large and midsize US and Canadian electric utilities while the international market report (Volume Two) includes survey participation from 32 unique utilities in 20 countries around the world. In addition to the baseline survey questions, the report includes 2017 substation survey findings on four additional specific topics: communications issues; protective relaying trends; security topics and the CAPEX/OPEX outlook for substation modernization.

Volume Three is the detailed market synopsis and global outlook for substation automation and integration:

Section One of the report provides top-level views of substation modernization, automation & integration and the emerging digital grid landscape, and a narrative market synopsis.

Section Two provides mid-year 2017 estimates of population, electric power generation capacity, transmission substations, including the 2 GW UK substation commissioning as a benchmark, and primary MV distribution substations for more than 120 countries in eight world regions. Information on substation related expenditures and spending for protection and control for each major world region and several major countries is also provided.

Section Three provides information on NGO funding resources for substation modernization among developing nations.

Section Four of this report volume includes North American market share estimates for 2016 shipments of many substation automation-related devices and equipment, such as trends in the digital relay market for utilities.

The Supplier Profiles report (Volume Four) provides descriptive information on the substation modernization offerings of more than 90 product and services companies, covering leading players in the transformer market as well.

 

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Ontario looks to build on electricity deal with Quebec

Ontario-Quebec Electricity Deal explores hydro imports, terawatt hours, electricity costs, greenhouse gas cuts, and baseload impacts, amid debates on Pickering nuclear operations and competitive procurement in Ontario's long-term energy planning.

 

Key Points

A proposed hydro import deal from Quebec, balancing costs, emissions, and reliability for Ontario electricity customers.

✅ Draft 20-year, 8 TWh offer reported by La Presse disputed

✅ Ontario seeks lower costs and GHG cuts versus alternatives

✅ Not a baseload replacement; Pickering closure not planned

 

Ontario is negotiating a possible energy swap agreement to buy electricity from Quebec, but the government is disputing a published report that it is preparing to sign a deal for enough electricity to power a city the size of Ottawa.

La Presse reported Tuesday that it obtained a copy of a draft, 20-year deal that says Ontario would buy eight terawatt hours a year from Quebec – about 6 per cent of Ontario’s consumption – whether the electricity is consumed or not.

Ontario Energy Minister Glenn Thibeault’s office said the province is in discussions to build on an agreement signed last year for Ontario to import up to two terawatt hours of electricity a year from Quebec.

 

But his office released a letter dated late last month to his Quebec counterpart, in which Mr. Thibeault said the offer extended in June was unacceptable because it would increase the average residential electricity bill by $30 a year.

“I am hopeful that your continued support and efforts will help to further discussions between our jurisdictions that could lead to an agreement that is in the best interest of both Ontario and Quebec,” Mr. Thibeault wrote July 27 to Pierre Arcand.

Ontario would prepare a “term sheet” for the next stage of discussions ahead of the two ministers meeting at the Energy and Mines Ministers Conference later this month in New Brunswick, Mr. Thibeault wrote.

Any future agreements with Quebec will have to provide a reduction in Ontario electricity rates compared with other alternatives and demonstrate measurable reductions in greenhouse gas emissions, he wrote.

Progressive Conservative Leader Patrick Brown said Ontario doesn’t need eight terawatt hours of additional power and suggested it means the Liberal government is considering closing power facilities such as the Pickering nuclear plant early.

A senior Energy Ministry official said that is not on the table. The government has said it intends to keep operating two units at Pickering until 2022, and the other four units until 2024.

Even if the Quebec offer had been accepted, the energy official said, that power wouldn’t have replaced any of Ontario’s baseload power because it couldn’t have been counted on 24 hours a day, 365 days a year.

The Society of Energy Professionals said Mr. Thibeault was right to reject the deal, but called on him to release the Long-Term Energy Plan – which was supposed to be out this spring – before continuing negotiations.

Some commentators have argued for broader reforms to address Ontario's hydro system challenges, urging policymakers to review all options as negotiations proceed.

The Ontario Energy Association said the reported deal would run counter to the government’s stated energy objectives amid concerns over electricity prices in the province.

“Ontarians will not get the benefit of competition to ensure it is the best of all possible options for the province, and companies who have invested in Ontario and have employees here will not get the opportunity to provide alternatives,” president and chief executive Vince Brescia said in a statement. “Competitive processes should be used for any new significant system capacity in Ontario.”

The Association of Power Producers of Ontario said it is concerned the government is even considering deals that would “threaten to undercut a competitive marketplace and long-term planning.”

“Ontario already has a surplus of energy, so it’s very difficult to see how this deal or any other sole-source deal with Quebec could benefit the province and its ratepayers,” association president and CEO David Butters said in a statement.

The Ontario Waterpower Association also said such a deal with Quebec would “present a significant challenge to continued investment in waterpower in Ontario.”

 

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