New York Regulators Open Formal Review of Retail Energy Markets


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New York ESCO Investigation examines retail energy markets, PSC oversight, consumer protection, pricing practices, and alleged overcharging, offering ESCOs a hearing while advancing reforms like energy efficiency, green options, and transparency for mass-market customers.

 

Key Points

A state review probing ESCO pricing, marketing, and customer impacts to enforce reforms and consumer protection.

✅ Examines pricing, marketing, and overcharge claims

✅ May require energy efficiency or management services

✅ Seeks consumer protection, transparency, and fair savings

 

The New York Public Service Commission has launched a formal investigation into the state's retail energy markets, ensuring so-called energy service companies (ESCOs) will face continued scrutiny. Regulators' notice, issued last week, follows on New York Gov. Andrew Cuomo (D) proposal to limit the operations of ESCOs, over concerns residential customers were routinely being overcharged. Regulators say they will allow the retail providers the chance to defend their marketing and pricing schemes, and will then "push ahead with reforms", similar to Connecticut's market overhaul to ensure they are appropriately serving customers. 

In February, Gov. Cuomo launched the opening salvo at retail electric marketers who are potentially overcharging customers, laying out a set of new rules that included prohibitions on sales to low-income customers, and consumer safeguards like a utility disconnection moratorium during emergencies, and new requirements on savings and green energy options.

A judge subsequently put the new rules on hold, arguing that Cuomo's push failed to offer energy marketers "an opportunity to be heard in a meaningful manner and at a meaningful time." But last week's notice from the PSC will ensure those marketers will face scrutiny.

The New York Department of Public Service issued a statement announcing the review, saying that for too long the agency "has seen substantial overcharges and deceptive practices by the ESCO industry harming New York consumers. "

The DPS said it intends to give retail providers the "opportunity to explain their pricing practices and to hear from consumers who have been harmed by these practices," and noted that policies such as suspending utility shut-offs can serve as consumer backstops, but then will "push ahead with reforms to ensure that ESCOs provide useful, value-added, economical services to New York consumers."

About 20% of New York's residential customers get their energy from an independent company, and the state is moving to crack down on the industry amid reports of overcharging, even as states push for renewable energy that can affect retail offerings. Platts reports that since 2014, by some estimates retail marketers have charged customers about $800 million more than traditional utilities would have billed for energy.

In the commission's notice, regulators argue "commodity price differentiation has not worked, and the market for
differentiated services is immature or non-existent. ... If ESCOs were truly living up to the promise of their function as innovators, it is expected that there would be much greater variety and transparency in the market for goods and services."

Among the primary issues to be discussed in the upcoming investigation, according to regulators' notice: Whether ESCOs should be "prohibited in total or in part from serving their current products to mass-market customers, or whether ESCOs should be required to offer value-added energy efficiency and energy management services as a condition to offering commodity services."

Track I initial prefiled testimony and exhibits will be due April 7, 2017, while debates such as Massachusetts' solar demand charge and TOU pricing changes highlight the broader rate design stakes.

Source: Utiliti DIVE

 

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Canada could be electric, connected and clean — if it chooses

Canada Clean Energy Transition accelerates via carbon pricing, renewables, EV incentives, energy efficiency upgrades, smart grids, interprovincial transmission, and innovation in hydro, wind, solar, and storage to cut emissions and power sustainable growth.

 

Key Points

Canada Clean Energy Transition is a shift to renewables, EVs and efficiency powered by smart policy and innovation.

✅ Carbon pricing and EV incentives accelerate adoption

✅ Grid upgrades, storage, and transmission expand renewables

✅ Industry efficiency and smart tech cut energy waste

 

So, how do we get there?

We're already on our way.

The final weeks of 2016 delivered some progress, as Prime Minister Justin Trudeau and premiers of 11 of the 13 provinces and territories negotiated a new national climate plan. The deal is a game changer. It marks the moment that Canada stopped arguing about whether to tackle climate change and started figuring out how we're going to get there.

We can each be part of the solution by reducing the amount of energy we use, making sure our homes and workplaces are well insulated and choosing energy efficient appliances. When the time comes to upgrade our cars, washing machines and refrigerators, we can take advantage of rebates that cut the cost of electric models. In our homes, we can install smart technology — like automated thermostats — to cut down on energy waste and reduce power bills.

Even industries that use a lot of energy, like mining and manufacturing, could become leaders in sustainability. It would mean investing in energy saving technology, making their operations more efficient and running conveyor belts, robots and other equipment off locally produced renewable electricity.

Meanwhile, laboratories and factories in Ontario, Quebec and British Columbia are making breakthroughs in areas like energy storage, while renewable energy growth in the Prairie Provinces gathers momentum, which will make it possible to access clean power even when the sun isn't shining and the wind isn't blowing.

Liberal leader Justin Trudeau holds a copy of his environmental platform after announcing details of it at Jericho Beach Park in Vancouver, B.C., on Monday June 29, 2015. (Darryl Dyck/Canadian Press)

The scale and speed of Canada's transition to clean energy depends on provincial and federal policies that do things like tax carbon pollution, build interprovincial electricity transmission lines, invest in renewable energy and grid modernization projects that strengthen the system, and increase incentives for electric vehicles. 

Of course, even the best policies won't produce lasting results unless Canadians fight for them and take ownership for our role in the energy transition. Global momentum toward clean energy may be "irreversible," as former U.S. President Barack Obama recently wrote in the journal Science — but it's up to us whether Canada catches that wave or misses out.

Fortunately, clean energy has always been part of Canada's DNA.

We can learn from the past

In remote corners of the newly minted Dominion of Canada, rushing rivers turned the waterwheels that powered the lumber mills that built the places we inhabit today. The first electric lights were switched on in Winnipeg shortly after Confederation. By the turn of the 20th century, hydro power was lighting up towns and cities from coast to coast.  

Our country is home to some of the world's best clean energy resources, and experts note that zero-emissions electricity by 2035 is possible given our strengths, and fully two-thirds of our power is generated from renewable sources like hydro, wind and solar.

Looking to our heritage, we can make clean growth the next chapter in Canada's history

Recent commitments to phase out coal and invest in clean energy infrastructure mean the share of renewable power in Canada's energy mix is poised to grow. The global shift from fossil fuels to clean energy is opening up huge opportunities and Canada's opportunity in the global electricity market is growing as the country has the expertise to deliver solutions around the world.

Looking to our heritage, we can make clean growth the next chapter in Canada's history — building a nation that's electric, connected and on a practical, profitable path to 2035 zero-emission power for households and industry, stronger than ever.

 

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Tesla’s Powerwall as the beating heart of your home

GMP Tesla Powerwall Program replaces utility meters with smart battery storage, enabling virtual power plant services, demand response, and resilient homes, integrating solar readiness, EV charging support, and smart grid controls across Vermont households.

 

Key Points

Green Mountain Power uses Tesla Powerwalls as smart meters, creating a VPP for demand response and home backup.

✅ $30 monthly for 10 years or $3,000 upfront for two units

✅ Utility controls batteries for peak shaving and demand response

✅ Enables backup power, solar readiness, and EV charging support

 

There are more than 100 million single-family homes in the United States of America. If each of these homes were to have two 13.5 kWh Tesla Powerwalls, that would total 2.7 Terawatt-hours worth of electricity stored. Prior research has suggested that this volume of energy storage could get us halfway to the 5.4 TWh of storage needed to let the nation get 80% of its electricity from solar and wind, as states like California increasingly turn to grid batteries to support the transition.

Vermont utility Green Mountain Power (GMP) seeks to remove standard electric utility metering hardware and replace it with the equipment inside of a Tesla Powerwall, as part of a broader digital grid evolution underway. Mary Powell, President and CEO of Green Mountain Power, says, “We have a vision of a battery system in every single home” and they’ve got a patent pending software solution to make it happen.

The Resilient Home program will install two standard Tesla Powerwalls each in 250 homes in GMP’s service area. The homeowner will pay either $30 a month for ten years ($3,600), or $3,000 up front. At the end of the ten year period, payments end, but the unit can stay in the home for an additional five years – or as long as it has a usable life.

A single Powerwall costs approximately $6,800, making this a major discount.

GMP notes that the home must have reliable internet access to allow GMP and Tesla to communicate with the Powerwall. GMP will control the functions of the Powerwall, effectively operating a virtual power plant across participating homes, expanding the scope of programs like those that saved the state’s ratepayers more than $500,000 during peak demand events last year. The utility specifically notes that customers agree to share stored energy with GMP on several peak demand days each year.

The hardware can be designed to interact with current backup generators during power outages, or emerging fuel cell solutions that maintain battery charge longer during extended outages, however, the units will not charge from the generator. As noted the utility will be making use of the hardware during normal operating times, however, during a power outage the private home owner will be able to use the electricity to back up both their house and top off their car.

The utility told pv magazine USA that the Powerwalls are standard from the factory, with GMP’s patent pending software solution being the special sauce (has a hint of recent UL certifications). GMP said the program will also get home owners “adoption ready” for solar power, including microgrid energy storage markets, and other smart devices.

Sonnen’s ecoLinx is already directly interacting with a home’s electrical panel (literally throwing wifi enabled circuit breakers). Now with Tesla Powerwalls being used to replace utility meters, we see one further layer of integration that will lead to design changes that will drive residential solar toward $1/W. Electric utilities are also experimenting with controlling module level electronics and smart solar inverters in 100% residential penetration situations. And of course, considering that California is requiring solar – and probably storage in the future – in all new homes, we should expect to see further experimentation in this model. Off grid solar inverter manufacturers already include electric panels with their offerings.

If we add in the electric car, and have vehicle-to-grid abilities, we start to see a very strong amount of electricity generation and energy storage, helping to keep the lights on during grid stress, potentially happening in more than 100 million residential power plants. Resilient homes indeed.

 

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How Synchrophasors are Bringing the Grid into the 21st Century

Synchrophasors deliver PMU-based, real-time monitoring for the smart grid, helping NYISO prevent blackouts, cut costs, and integrate renewables, with DOE-backed deployments boosting reliability, situational awareness, and data sharing across regional partners.

 

Key Points

Synchrophasors, or PMUs, are grid sensors that measure synced voltage, current, and frequency to enhance reliability.

✅ Real-time grid visibility and situational awareness

✅ Early fault detection to prevent cascading outages

✅ Supports renewable integration and lowers operating costs

 

Have you ever heard of a synchrophasor? It may sound like a word out of science fiction, but these mailbox-sized devices are already changing the electrical grid as we know it.

The grid was born over a century ago, at a time when our needs were simpler and our demand much lower. More complex needs are putting a heavy strain on the aging infrastructure, which is why we need to innovate and update our grid with investments in a smarter electricity infrastructure so it’s ready for the demands of today.

That’s where synchrophasors come in.

A synchrophasor is a sophisticated monitoring device that can measure the instantaneous voltage, current and frequency at specific locations on the grid. This gives operators a near-real-time picture of what is happening on the system, including insights into power grid vulnerabilities that allow them to make decisions to prevent power outages.

Just yesterday I attended the dedication of the New York Independent System Operator's smart grid control center, a $75 million project that will use these devices to locate grid problems at an early stage and share these data with their regional partners. This should mean fewer blackouts for the State of New York. I would like to congratulate NYISO for being a technology leader.

And not only will these synchrophasors help prevent outages, but they also save money. By providing more accurate and timely data on system limits, synchrophasors make the grid more reliable and efficient, thereby reducing planning and operations costs and addressing grid modernization affordability concerns for utilities.

The Department has worked with utilities across the country to increase the number of synchrophasors five-fold -- from less than 200 in 2009 to over 1,700 today. And this is just a part of our commitment to making a smarter, more resilient grid a reality, reinforced by grid improvement funding from DOE.

In September 2013, the US Department of Energy announced up to $9 million in funding to facilitate rapid response to unusual grid conditions. As a result, utilities will be able to better detect and head off potential blackouts, while improving day-to-day grid reliability and helping with the integration of solar into the grid and other clean renewable sources.

If you’d like to learn more about our investments in the smart grid and how they are improving our electrical infrastructure, please visit the Office of Electricity Delivery and Energy Reliability’s www.smartgrid.gov.

Patricia Hoffman is Assistant Secretary, Office of Electricity Delivery & Energy Reliability

 

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The Implications of Decarbonizing Canada's Electricity Grid

Canada Electricity Grid Decarbonization advances net-zero goals by expanding renewable energy (wind, solar, hydro), boosting grid reliability with battery storage, and aligning policy, efficiency, and investment to cut emissions and strengthen energy security.

 

Key Points

Canada's shift to low-carbon power using renewables and storage to cut emissions and improve grid reliability.

✅ Invest in wind, solar, hydro, and transmission upgrades

✅ Deploy battery storage to balance intermittent generation

✅ Support just transition, jobs, and energy efficiency

 

As Canada moves towards a more sustainable future, decarbonizing its electricity grid has emerged as a pivotal goal. The transition aims to reduce greenhouse gas emissions, promote renewable energy sources, and ultimately support global climate targets, with cleaning up Canada's electricity widely viewed as critical to meeting those pledges. However, the implications of this transition are multifaceted, impacting the economy, energy reliability, and the lives of Canadians.

Understanding Decarbonization

Decarbonization refers to the process of reducing carbon emissions produced from various sources, primarily fossil fuels. In Canada, the electricity grid is heavily reliant on natural gas, coal, and oil, which contribute significantly to carbon emissions. The Canadian government has committed to achieving net-zero by 2050 through federal and provincial collaboration, with the electricity sector playing a crucial role in this initiative. The strategy includes increasing the use of renewable energy sources such as wind, solar, and hydroelectric power.

Economic Considerations

Transitioning to a decarbonized electricity grid presents both challenges and opportunities for Canada’s economy. On one hand, the initial costs of investing in renewable energy infrastructure can be substantial. This includes not only the construction of renewable energy plants but also the necessary upgrades to the grid to accommodate new technologies. According to the Fraser Institute analysis, these investments could lead to increased electricity prices, impacting consumers and businesses alike.

However, the shift to a decarbonized grid can also stimulate economic growth. The renewable energy sector is a rapidly growing industry that, as Canada’s race to net-zero accelerates, promises job creation in manufacturing, installation, and maintenance of renewable technologies. Moreover, as technological advancements reduce the cost of renewable energy, the long-term savings on fuel costs can benefit both consumers and businesses. The challenge lies in balancing these economic factors to ensure a smooth transition.

Reliability and Energy Security

A significant concern regarding the decarbonization of the electricity grid is maintaining reliability and energy security, especially as an IEA report indicates Canada will need substantially more electricity to achieve net-zero goals, requiring careful system planning.

To address this challenge, the implementation of energy storage solutions and grid enhancements will be essential. Advances in battery technology and energy storage systems can help manage supply and demand effectively, ensuring that energy remains available even during periods of low renewable output. Additionally, integrating a diverse mix of energy sources, including hydroelectric power, can enhance the reliability of the grid.

Social Impacts

The decarbonization process also carries significant social implications. Communities that currently depend on fossil fuel industries may face economic challenges as the transition progresses, and the Canadian Gas Association has warned of potential economy-wide costs for switching to electricity, underscoring the need for a just transition.

Furthermore, there is a need for public engagement and education on the benefits and challenges of decarbonization. Canadians must understand how changes in energy policy will affect their daily lives, from electricity prices to job opportunities. Fostering a sense of community involvement can help build support for renewable energy initiatives and ensure that diverse voices are heard in the planning process.

Policy Recommendations

For Canada to successfully decarbonize its electricity grid, and building on recent electricity progress across provinces nationwide, robust and forward-thinking policies must be implemented. This includes investment in research and development to advance renewable technologies and improve energy storage solutions. Additionally, policies should encourage public-private partnerships to share the financial burden of infrastructure investments.

Governments at all levels should also promote energy efficiency measures to reduce overall demand, making the transition more manageable. Incentives for consumers to adopt renewable energy solutions, such as solar panels, can further accelerate the shift towards a decarbonized grid.

Decarbonizing Canada's electricity grid presents a complex yet necessary challenge. While there are economic, reliability, and social considerations to navigate, the potential benefits of a cleaner, more sustainable energy future are substantial. By implementing thoughtful policies and fostering community engagement, Canada can lead the way in creating an electricity grid that not only meets the needs of its citizens but also contributes to global efforts in combating climate change.

 

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Hydro One wants to spend another $6-million to redesign bills

Hydro One Bill Redesign Spending sparks debate over Ontario Energy Board regulation, rate applications, privatization, and digital billing upgrades, as surveys cite confusing invoices under the Fair Hydro Plan for residential, commercial, and industrial customers.

 

Key Points

$15M project to simplify Hydro One bills, upgrade systems, and improve digital billing for commercial customers.

✅ $9M spent; $6M proposed for C&I and large-account changes.

✅ OEB to rule amid rate application and privatization scrutiny.

✅ Survey: 40% of customers struggled to understand bills.

 

Ontario's largest and recently privatized electricity utility has spent $9-million to redesign bills and is proposing to spend an additional $6-million on the project.

Hydro One has come under fire for spending since the Liberal government sold more than half of the company, notably for its CEO's $4.5-million pay.

Now, the NDP is raising concerns with the $15-million bill redesign expense contained in a rate application from the formerly public utility.

"I don't think the problem we face is a bill that people can't understand, I think the problem is rates that are too high," said energy critic Peter Tabuns. "Fifteen million dollars seems awfully expensive to me."

But Hydro One says a 2016 survey of its customers indicated about 40 per cent had trouble understanding their bills.

Ferio Pugliese, the company's executive vice-president of customer care and corporate affairs, said the redesign was aimed at giving customers a simpler bill.

"The new format is a format that when tested and put in front of our customers has been designed to give customers the four or five salient items they want to see on their bill," he said.

About $9-million has already gone into redesigning bills, mostly for residential customers, Pugliese said. Cosmetic changes to bills account for about 25 per cent of the cost, with the rest of the money going toward updating information systems and improving digital billing platforms, he said.

The additional $6-million Hydro One is looking to spend would go toward bill changes mostly for its commercial, industrial and large distribution account customers.

Energy Minister Glenn Thibeault noted in a statement that the Ontario Energy Board has yet to decide on the expense, but he suggested he sees the bill redesign as necessary alongside legislation to lower electricity rates introduced by the province.

"With Ontarians wanting clearer bills that are easier to understand, Hydro One's bill redesign project is a necessary improvement that will help customers," he wrote.

"Reductions from the Fair Hydro Plan (the government's 25 per cent cut to bills last year) are important information for both households and businesses, and it's our job to provide clear, helpful answers whenever possible."

The OEB recently ordered Hydro One to lower a rate increase it had been seeking for this year to 0.2 per cent down from 4.8 per cent.

The regulator also rejected a Hydro One proposal to give shareholders all of the tax savings generated by the IPO in 2015 when the Liberal government first began partially privatizing the utility. The OEB instead mandated shareholders receive 62 per cent of the savings while ratepayers receive the remaining 38 per cent.

 

 

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Florida Power & Light Faces Controversy Over Hurricane Rate Surcharge

FPL Hurricane Surcharge explained: restoration costs, Florida PSC review, rate impacts, grid resilience, and transparency after Hurricanes Debby and Helene as FPL funds infrastructure hardening and rapid storm recovery across Florida.

 

Key Points

A fee by Florida Power & Light to recoup hurricane restoration costs, under Florida PSC review for consumer fairness.

✅ Funds Debby and Helene restoration, materials, and crews

✅ Reviewed by Florida PSC for consumer protection and fairness

✅ Raises questions on grid resilience, transparency, and renewables

 

In the aftermath of recent hurricanes, Florida Power & Light (FPL) is under scrutiny as it implements a rate surcharge, alongside proposed rate hikes that span multiple years, to help cover the costs of restoration and recovery efforts. The surcharges, attributed to Hurricanes Debby and Helene, have stirred significant debate among consumers and state regulators, highlighting the ongoing challenges of hurricane preparedness and response in the Sunshine State.

Hurricanes are a regular threat in Florida, and FPL, as the state's largest utility provider, plays a critical role in restoring power and services after such events. However, the financial implications of these natural disasters often leave residents questioning the fairness and necessity of additional charges on their monthly bills. The newly proposed surcharge, which is expected to affect millions of customers, has ignited discussions about the adequacy of the company’s infrastructure investments and its responsibility in disaster recovery.

FPL’s decision to implement a surcharge comes as the company faces rising operational costs due to extensive damage caused by the hurricanes. Restoration efforts are not only labor-intensive but also require significant investment in materials and equipment to restore power swiftly and efficiently. With the added pressures of increased demand for electricity during peak hurricane seasons, utilities like FPL must navigate complex financial landscapes, similar to Snohomish PUD's weather-related rate hikes seen in other regions, while ensuring reliable service.

Consumer advocacy groups have raised concerns over the timing and justification for the surcharge. Many argue that frequent rate increases following natural disasters can strain already financially burdened households, echoing pandemic-related shutoff concerns raised during COVID that heightened energy insecurity. Florida residents are already facing inflationary pressures and rising living costs, making additional surcharges particularly difficult for many to absorb. Critics assert that utility companies should prioritize transparency and accountability, especially when it comes to costs incurred during emergencies.

The Florida Public Service Commission (PSC), which regulates utility rates and services, even as California regulators face calls for action amid soaring bills elsewhere, is tasked with reviewing the surcharge proposal. The commission’s role is crucial in determining whether the surcharge is justified and in line with the interests of consumers. As part of this process, stakeholders—including FPL, consumer advocacy groups, and the general public—will have the opportunity to voice their opinions and concerns. This input is essential in ensuring that the commission makes an informed decision that balances the utility’s financial needs with consumer protection.

In recent years, FPL has invested heavily in strengthening its infrastructure to better withstand hurricane impacts. These investments include hardening power lines, enhancing grid resilience, and implementing advanced technologies for quicker recovery, with public outage prevention tips also promoted to enhance preparedness. However, as storms become increasingly severe due to climate change, the question arises: are these measures sufficient? Critics argue that more proactive measures are needed to mitigate the impacts of future storms and reduce the reliance on post-disaster rate increases.

Additionally, the conversation around climate resilience is becoming increasingly prominent in discussions about energy policy in Florida. As extreme weather events grow more common, utilities are under pressure to innovate and adapt their systems. Some experts suggest that FPL and other utilities should explore alternative strategies, such as investing in decentralized energy resources like solar and battery storage, even as Florida declined federal solar incentives that could accelerate adoption, which could provide more reliable service during outages and reduce the overall strain on the grid.

The issue of rate surcharges also highlights a broader conversation about the energy landscape in Florida. With a growing emphasis on renewable energy and sustainability, consumers are becoming more aware of the environmental impacts of their energy choices, and some recall a one-time Gulf Power bill decrease as an example of short-term relief. This shift in consumer awareness may push utilities like FPL to reevaluate their business models and explore more sustainable practices that align with the public’s evolving expectations.

As FPL navigates the complexities of hurricane recovery and financial sustainability, the impending surcharge serves as a reminder of the ongoing challenges faced by utility providers in a climate-volatile world. While the need for recovery funding is undeniable, the manner in which it is implemented and communicated will be crucial in maintaining public trust and ensuring fair treatment of consumers. As discussions unfold in the coming weeks, all eyes will be on the PSC’s decision and FPL’s approach to balancing recovery efforts with consumer affordability.

 

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