Smart Grid consumer engagement leads to satisfaction


CSA Z462 Arc Flash Training – Electrical Safety Compliance Course

Our customized live online or in‑person group training can be delivered to your staff at your location.

  • Live Online
  • 6 hours Instructor-led
  • Group Training Available
Regular Price:
$249
Coupon Price:
$199
Reserve Your Seat Today
Utilities that are taking an active approach to integrate education and engagement into their residential, customer-facing smart grid programs have discovered a high degree of consumer satisfaction and acceptance, finds a new report from the Smart Grid Consumer Collaborative SGCC.

“As consumers become more educated about smart grid and smart meters, and have access to more information, pricing, and automation applications, their knowledge and favorability grows, and so does our nation’s energy efficiency.”

Smart Grid Customer Engagement Success Stories spotlights the strategies and tactics employed by four energy utilities in the U.S., CenterPoint Energy, Oklahoma Gas & Electric, San Diego Gas & Electric, and Southern California Edison, to successfully engage customers with the benefits of the smart grid, smart meters, demand response and other enabling technology and devices for home energy management.

“When utilities take certain steps to engage consumers in the smart grid and empower them to manage their energy, it works,” said SGCC Executive Director Patty Durand. “As consumers become more educated about smart grid and smart meters, and have access to more information, pricing, and automation applications, their knowledge and favorability grows, and so does our nation’s energy efficiency.”

In the report, SGCC also highlights a set of successful engagement principles to serve as a resource for all industry stakeholders looking to hasten consumer awareness, acceptance and adoption of smart grid technologies and programs. Those principles include:

Educate customers before deployment

Anticipate and answer questions before customers ask them

Facilitate community engagement

Communicate ways to save via signing up for time-based prices and shifting usage off-peak

Deploy a user-friendly and information-rich web portal

Offer user-friendly Smart Grid-enabled technology, such as smart thermostats and

Create authentic customer testimonials.

Related News

WEC Energy Group to buy 80% stake in Illinois wind farm for $345 million

WEC Energy Blooming Grove Investment underscores Midwest renewable energy growth, with Invenergy, GE turbines, and…
View more

Egypt, China's Huawei discuss electricity network's transformation to smart grid

Egypt-Huawei Smart Grid advances Egypt's energy sector with digital transformation, grid modernization, and ICT solutions,…
View more

Energy chief says electricity would continue uninterrupted if coal phased out within 30 years

Australia Energy Policy Debate highlights IPCC warnings, Paris Agreement goals, coal phase-out, emissions reduction, renewables,…
View more

B.C. Hydro doing good job managing billions in capital assets, says auditor

BC Hydro Asset Management Audit confirms disciplined oversight of dams, generators, power lines, substations, and…
View more

Construction starts on disputed $1B electricity corridor

New England Clean Energy Connect advances despite court delays, installing steel poles on a Maine…
View more

Opinion: The awesome, revolutionary electric-car revolution that doesn't actually exist

Ecofiscal Commission EV Policy Shift examines carbon pricing limits, endorsing signal boosters like subsidies, EV…
View more

Sign Up for Electricity Forum’s Newsletter

Stay informed with our FREE Newsletter — get the latest news, breakthrough technologies, and expert insights, delivered straight to your inbox.

Electricity Today T&D Magazine Subscribe for FREE

Stay informed with the latest T&D policies and technologies.
  • Timely insights from industry experts
  • Practical solutions T&D engineers
  • Free access to every issue

Live Online & In-person Group Training

Advantages To Instructor-Led Training – Instructor-Led Course, Customized Training, Multiple Locations, Economical, CEU Credits, Course Discounts.

Request For Quotation

Whether you would prefer Live Online or In-Person instruction, our electrical training courses can be tailored to meet your company's specific requirements and delivered to your employees in one location or at various locations.