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Texas Electricity Complaints surged to a three-year high, highlighting Public Utility Commission data on billing disputes, meter problems, and service issues in the competitive retail electricity market and consumer protection process.

Key Points

Consumer filings to Texas PUC about billing, service, and meters, with 2018 reaching a three-year high.

✅ 5,371 complaints/inquiries in FY2018; 43.8% involved billing disputes.

✅ Service issues 15.8% and meters 12.6%; PUC publishes complaint stats.

✅ Advocates urge monitoring to keep deregulated retail market healthy.

The number of electricity service-related complaints and inquiries filed with the state’s Public Utility Commission reached a three-year high this past fiscal year, an advocacy group said Tuesday.

According to the Texas Coalition for Affordable Power, a nonprofit that advocates for low electricity prices, Texans filed 5,371 complaints or inquiries with the commission between September 2017 and August of this year. That’s up from the 4,175 complaints or inquiries filed during the same period in 2017 and the 4,835 filed in 2016. The complaints and inquiries included concerns with billing, meters and service.

“This stark uptick in complaints is disappointing — especially after several years of generally improving numbers,” Jay Doegey, the coalition's executive director, said in a written statement. “In percentage terms, the year-to-year rise in complaints is the greatest in a decade. Clearly, many Texans remain frustrated with aspects of their electric service.”

The utility commission did not immediately respond to a request for comment.

While complaints and inquiries increased in 2018, the number of complaints and inquiries has generally decreased since 2009, when Texans filed 15,956 with the commission. That could be because there have been lower residential electricity prices and because Texans have become more familiar with the state’s competitive retail electricity system over the last decade, the coalition's report said.

And complaints from 2018 are well below 2003 levels, when the number of complaints and inquiries soared to more than 17,000, a year after Texas deregulated most of its electricity market structure at the time.

But Jake Dyer, a policy analyst at the coalition, said his group is closely watching the uptick in complaints this year as the Texas power grid faces recurring strains.

“We are invested in making sure the competition works,” Dyer said. “When you see an uptick like this, you should watch very closely to make sure the market remains healthy and to make sure there is not something else going on.”

However, Dyer said that it is too early to know what that something else that is going on might be.

According to the report, concerns about billing made up most of the complaints and inquiries filed this year at 43.8 percent. That’s up from 42.5 percent in fiscal year 2017. Concerns about the provision of electrical service and about electrical meters also ranked high, constituting 15.8 percent and 12.6 percent of the complaints and inquiries, respectively.

The Public Utility Commission publishes customer complaint statistics on its website. The Texas Coalition for Affordable Power takes into account both complaints and inquiries filed with the commission for its report in order “to gauge general consumer sentiment and to maintain a uniform methodology across the study period.”

Texans can file an official complaint with the the commission's Customer Protection Division. Under the complaint process, the complaint is sent to the electric company, which has 21 days to respond.

Some providers outside the competitive market, such as electric cooperatives, drew praise for performance during the 2021 winter storm.

Following the 2021 winter storm, Texas lawmakers proposed an electricity market bailout to stabilize costs and reliability.

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Assault on Kyiv's Power Grid intensifies as missiles and drones strike critical energy infrastructure. Ukraine's air defenses intercept threats, yet blackouts, heating risks, and civilian systems damage mount amid escalating winter conditions.

Key Points

Missile and drone strikes on Kyiv's power grid to cripple infrastructure, cause blackouts, and pressure civilians.

✅ Targets power plants, substations, and transmission lines

✅ Air defenses intercept many missiles and drones

✅ Blackouts jeopardize heating, safety, and communications

In a troubling escalation of hostilities, Russian forces launched a relentless five-hour assault on Kyiv, employing missiles and drones to target critical infrastructure, particularly Ukraine's power grid. This attack not only highlights the ongoing conflict between Russia and Ukraine but also underscores the vulnerability of essential services, as seen in power outages in western Ukraine in recent weeks, in the face of military aggression.

The Nature of the Attack

The assault began early in the morning and continued for several hours, with air raid sirens ringing out across the capital as residents were urged to seek shelter. Eyewitnesses reported a barrage of missile strikes, along with the ominous whir of drones overhead. The Ukrainian military responded with its air defense systems, successfully intercepting a number of the incoming threats, but several strikes still managed to penetrate the defenses.

One of the most alarming aspects of this attack was its focus on Ukraine's energy infrastructure. Critical power facilities were hit, resulting in significant disruptions to electricity supply across Kyiv and surrounding regions. The attacks not only caused immediate outages but also threatened to complicate efforts to keep the lights on in the aftermath.

Impacts on Civilians and Infrastructure

The consequences of the missile and drone strikes were felt immediately by residents. Many found themselves without power, leading to disruptions in heating, lighting, and communications. With winter approaching, the implications of such outages become even more serious, as keeping the lights on this winter becomes harder while temperatures drop and the demand for heating increases.

Emergency services were quickly mobilized to assess the damage and begin repairs, but the scale of the attack posed significant challenges. In addition to the direct damage to power facilities, the strikes created a climate of fear and uncertainty among civilians, even as many explore new energy solutions to endure blackouts.

Strategic Objectives Behind the Assault

Military analysts suggest that targeting Ukraine's energy infrastructure is a calculated strategy by Russian forces. By crippling the power grid, the intention may be to sow chaos and undermine public morale, forcing the government to divert resources to emergency responses rather than frontline defenses. This tactic has been employed previously, with significant ramifications for civilian life and national stability.

Moreover, as winter approaches, the vulnerability of Ukraine’s energy systems becomes even more pronounced, with analysts warning that winter looms over the battlefront for civilians and troops alike. With many civilians relying on electric heating and other essential services, an attack on the power grid can have devastating effects on public health and safety. The psychological impact of such assaults can also contribute to a sense of hopelessness among the population, potentially influencing public sentiment regarding the war.

International Response and Solidarity

The international community has responded with concern to the recent escalation in attacks. Ukrainian officials have called for increased military support and defensive measures to protect critical infrastructure from future assaults, amid policy shifts such as the U.S. ending support for grid restoration that complicate planning. Many countries have expressed solidarity with Ukraine, reiterating their commitment to support the nation as it navigates the complexities of this ongoing conflict.

In addition to military assistance, humanitarian aid is also critical, and instances of solidarity such as Ukraine helping Spain amid blackouts demonstrate shared resilience. As the situation continues to evolve, many organizations are working to provide relief to those affected by the attacks, offering resources such as food, shelter, and medical assistance. The focus remains not only on immediate recovery efforts but also on long-term strategies to bolster Ukraine’s resilience against future attacks.

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UK Energy Network Profits are under scrutiny as Ofgem price controls, Citizens Advice claims, and National Grid margins spark debate over monopolies, allowed returns, consumer bills, rebates, and future investment under tougher regulation.

Key Points

UK Energy Network Profits are returns set by Ofgem for regulated grid operators, shaping consumer bills and investment

✅ Ofgem sets allowed returns for monopoly networks via price controls

✅ Dispute over interest rates, bond yields, and risk premiums

✅ Reforms proposed: shorter controls, tougher investor incentives

Companies that run Britain’s electricity and gas networks, including National Grid, are making “eye-watering” profits at the expense of households, according to a well-known consumer group.

Citizens Advice believes £7.5bn in “unjustified” profits should be returned to consumers who pay for network costs via their electricity and gas bills, with parallels seen in a deferred BC Hydro costs report abroad, although its figures have been contested by the energy industry and regulator.

Ownership of electricity and gas networks came under the spotlight in the run-up to June’s general election, after the Labour party said in its manifesto it would bring both national and regional grid infrastructure to back into public ownership, amid wider debates about grid privatization concerns elsewhere, over time.

Electricity sector privatisation began in 1990 and the gas industry was privatised in 1986. Energy network companies — which own and operate the cables and wires that help deliver electricity and gas to homes and businesses — are in effect monopolies that are regulated by Ofgem. Ofgem evaluates what their costs, including the cost of capital to finance investments, might be over an eight-year “price control” period, similar to determinations like the OEB decision on Hydro One rates in Ontario, Canada. Citizens Advice claims many of the regulator’s calculations for the most recent price control went “considerably in networks’ financial favour”.

It believes assumptions Ofgem made about factors such as the future path of interest rates and returns on government bonds were too generous, with international contrasts like power theft challenges in India illustrating different risk contexts, as was the regulator’s assessment of the risk associated with operating a network company. 

These “generous” assumptions will lead to network companies making average profit margins of 19 per cent and an average return of 10 per cent for their investors at the expense of consumers, Citizens Advice claims in a report published on Wednesday, which recommends a shorter price control period to allow for more accurate forecasting.

“Decisions made by Ofgem have allowed gas and electricity network companies to make sky-high profits that we’ve found are not justified by their performance,” said Gillian Guy, chief executive of Citizens Advice. Ofgem defended its regulatory regime, saying it helped to cut costs, improve reliability and customer satisfaction. 

“Ofgem has already cut costs to consumers by 6 per cent in the current price control and secured a rebate of over £4.5bn from network companies and is engaging with the industry to deliver further savings, with some regions seeing Ontario electricity rate reductions for businesses as well,” said Dermot Nolan, chief executive of the energy regulator.

Mr Nolan insisted the next price controls would be “tougher for investors”. The current price controls for the gas and electricity transmission networks, plus gas distribution, run until 2021 and until 2023 for local electricity distribution networks.

“While we don’t agree with its modelling and the figures it has produced, the Citizens Advice report raises some important issues about network regulation which will be addressed in the next control,” Mr Nolan said.

The Energy Networks Association, a trade body, refuted the claims of Citizens Advice, insisting that costs had fallen by 17 per cent in real terms since privatisation. The current regulatory framework was established after a public consultation, it said, adding that today’s report repeated several old claims that had previously been rejected by the Competition and Markets Authority.

“Our energy networks are among the most reliable and lowest cost in the world and their performance has never been better. In the next six years energy network companies are forecasted to deliver £45bn of investment in the UK economy,” a spokesman for the networks association added. National Grid said that since 2013 it had generated savings of £460m for bill payers.

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Rising Electricity Prices are driven by inflation, climate change, and the clean energy transition, affecting energy bills, grid resilience, and supply. Renewables, storage, and infrastructure upgrades shape costs, volatility, and long-term sustainability.

Key Points

Rising electricity prices stem from inflation, climate risk, and costs of integrating clean energy and storage into modern grids.

✅ Inflation raises fuel, materials, and labor costs for utilities

✅ Extreme weather damages infrastructure and strains peak demand

✅ Clean energy rollout needs storage, backup, and grid upgrades

In recent months, consumers have been grappling with a concerning trend: rising electricity prices across the country. This increase is not merely a fluctuation but a complex issue shaped by a confluence of factors including inflation, climate change, and the transition to clean energy. Understanding these dynamics is crucial for navigating the current energy landscape and preparing for its future.

Inflation and Its Impact on Energy Costs

Inflation, the economic phenomenon of rising prices across various sectors, has significantly impacted the cost of living, including electricity and natural gas prices for households. As the price of goods and services increases, so too does the cost of producing and delivering electricity. Energy production relies heavily on raw materials, such as metals and fuels, whose prices have surged in recent years. For instance, the costs associated with mining, transporting, and refining these materials have risen, thereby increasing the operational expenses for power plants.

Moreover, inflation affects labor costs, as wages often need to keep pace with the rising cost of living. As utility companies face higher expenses for both materials and labor, these costs are inevitably passed on to consumers in the form of higher electricity bills.

Climate Change and Energy Supply Disruptions

Climate change also plays a significant role in driving up electricity prices. Extreme weather events, such as hurricanes, heatwaves, and floods, have become more frequent and severe due to climate change. These events disrupt energy production and distribution by damaging infrastructure, impeding transportation, and affecting the availability of resources.

For example, hurricanes can knock out power plants and damage transmission lines, leading to shortages and higher costs. During periods of extreme summer heat across many regions, heatwaves can strain the power grid as increased demand for air conditioning pushes the system to its limits. Such disruptions not only lead to higher immediate costs but also necessitate costly repairs and infrastructure upgrades.

Additionally, the increasing frequency of natural disasters forces utilities to invest in more resilient infrastructure, as many utilities spend more on delivery to harden grids and reduce outages, which adds to overall costs. These investments, while necessary for long-term reliability, contribute to short-term price increases for consumers.

The Transition to Clean Energy

The shift towards clean energy is another pivotal factor influencing electricity prices. While renewable energy sources like wind, solar, and hydro power are crucial for reducing greenhouse gas emissions and combating climate change, their integration into the existing grid presents challenges.

Renewable energy infrastructure requires substantial initial investment. The construction of wind farms, solar panels, and the associated grid improvements involve significant capital expenditure. These upfront costs are often reflected in electricity prices. Moreover, renewable energy sources can be intermittent, meaning they do not always produce electricity at times of high demand. This intermittency necessitates the development of energy storage solutions and backup systems, which further adds to the costs.

Utilities are also transitioning from fossil fuel-based energy production to cleaner alternatives, a process that involves both technological and operational shifts and intersects with the broader energy crisis impacts on electricity, gas, and EVs nationwide. These changes can temporarily increase costs as utilities phase out old systems and implement new ones. While the long-term benefits of cleaner energy include environmental sustainability and potentially lower operating costs, the transition period can be financially burdensome for consumers.

The Path Forward

Addressing rising electricity prices requires a multifaceted approach. Policymakers must balance the need for immediate relief, as California regulators face calls for action amid soaring bills, with the long-term goals of sustainability and resilience. Investments in energy efficiency can help reduce overall demand and ease pressure on the grid. Expanding and modernizing energy infrastructure to accommodate renewable sources can also mitigate price volatility.

Additionally, efforts to mitigate climate change through improved resilience and adaptive measures can reduce the frequency and impact of extreme weather events, thereby stabilizing energy costs.

Consumer education is vital in this process. Understanding the factors driving electricity prices can empower individuals to make informed decisions about energy consumption and conservation. Furthermore, exploring energy-efficient appliances and practices can help manage costs in the face of rising prices.

In summary, the rising cost of electricity is a multifaceted issue influenced by inflation, climate change, and the transition to clean energy, and recent developments show Germany's rising energy costs in the coming year. While these factors pose significant challenges, they also offer opportunities for innovation and improvement in how we produce, distribute, and consume energy. By addressing these issues with a balanced approach, it is possible to navigate the complexities of rising electricity prices while working towards a more sustainable and resilient energy future.

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Calgary Winter Storm and Extreme Cold delivers heavy snowfall, ECCC warnings, blowing snow, icy roads, and dangerous wind chill across southern Alberta, as a low-pressure system and northerly inflow fuel hazardous travel and frostbite risks.

Key Points

A severe Alberta storm with heavy snow, strong winds, ECCC warnings, dangerous wind chill, and high frostbite risk.

✅ ECCC extends snowfall and winter storm warnings regionwide.

✅ Wind chill -28 to -47; frostbite possible within 5-30 minutes.

✅ AMA rescues surge; non-essential travel strongly discouraged.

Calgary and much of southern Alberta faced a significant winter storm that brought heavy snowfall, strong winds, and dangerously low temperatures. Environment and Climate Change Canada (ECCC) issued extended and expanded snowfall and winter storm warnings as persistent precipitation streamed along the southern borders. The combination of a low-pressure system off the West Coast, where a B.C. 'bomb cyclone' had left tens of thousands without power, and a northerly inflow at the surface led to significant snow accumulations in a short period.

The storm resulted in poor driving conditions across much of southern Alberta, with snow-packed and icy roads, as well as limited visibility due to blowing snow. ECCC advised postponing non-essential travel until conditions improved. As of 10 a.m. on January 17, the 511 Alberta map showed poor driving conditions throughout the region, while B.C. electricity demand hit an all-time high amid the cold.

In Calgary, the city recorded four centimeters of snow on January 16, with an additional four centimeters expected on January 17. Temperatures remained far below seasonal averages until the end of the week, and Calgary electricity use tends to surge during such cold snaps according to Enmax, with improvements starting on Sunday.

The extreme cold posed significant risks, with wind chills of -28 to -39 capable of causing frostbite in 10 to 30 minutes, as a Quebec power demand record illustrated during the deep freeze. When wind chills dropped to -40 to -47, frostbite could occur in as little as five to 10 minutes. Residents were advised to watch for signs of frostbite, including color changes on fingers and toes, pain, numbness, tingling sensations, or swelling. Those most at risk included young children, older adults, people with chronic illnesses, individuals working or exercising outdoors, and those without proper shelter.

In response to the severe weather, the Alberta Motor Association (AMA) experienced a surge in calls for roadside assistance. Between January 12 and 14, there were approximately 32,000 calls, with about 22,000 of those requiring rescues between January 12 and 14. The high volume of requests led the AMA to temporarily cease providing wait time updates on their website due to the inability to provide accurate information, while debates over Alberta electricity prices also intensified during the cold.

The storm also had broader implications across Canada. Heavy snow was expected to fall across wide swaths of southern British Columbia and parts of southern Alberta, as BC Hydro's winter payment plan offered billing relief to customers during the stretch. Northern Alberta was under extreme cold warnings, with temperatures expected to dip to -40°C through the rest of the week. Similar extreme cold was forecast for southern Ontario, with wind chill values reaching -30°C.

As the storm progressed, conditions began to improve. The wind warning for central Alberta ended by January 17, though a blowing snow advisory remained in effect for the southeast corner of the province. Northwest winds gusting up to 90 km/h combined with falling snow continued to cause poor visibility in some areas, while California power outages and landslides were reported amid concurrent severe storms along the coast. Conditions were expected to improve by mid-morning.

In the aftermath of the storm, residents were reminded of the importance of preparedness and caution during severe winter weather. Staying informed through official weather advisories, adjusting travel plans, and taking necessary precautions can help mitigate the risks associated with such extreme conditions.

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Hydrogen Energy Transition accelerates green hydrogen, electrolyzers, renewables, and fuel cells, as the EU and US scale decarbonization, NextEra tests hydrogen-to-power, and DOE funds pilots to replace natural gas and cut CO2.

Key Points

A shift to deploy green hydrogen tech to decarbonize power, industry, and transport across EU and US energy systems.

✅ EU targets 40 GW electrolyzers plus 40 GW imports by 2030

✅ DOE funds pilots; NextEra trials hydrogen-to-power at Okeechobee

✅ Aims to replace natural gas, enable fuel cells, cut CO2

Last month, the European Union set out a comprehensive hydrogen strategy as part of its goal to achieve carbon neutrality for all its industries by 2050. The EU has an ambitious target to build out at least 40 gigawatts of electrolyzers within its borders by 2030 and also support the development of another 40 gigawatts of green hydrogen in nearby countries that can export to the region by the same date. The announcement came as little surprise, given that Europe is regarded as being far ahead of the United States in the shift to renewable energy, even as it looks to catch up on fuel cells with Asian leaders today.

But the hydrogen bug has finally arrived stateside: The U.S. Department of Energy has unveiled the H2@Scale initiative whereby a handful of companies including Cummins Inc. (NYSE: CMI), Caterpillar Inc.(NYSE: CAT), 3M Company (NYSE: MMM), Plug Power Inc.(NASDAQ: PLUG) and EV startup Nikola Corp.(NASDAQ: NKLA), even as the industry faces threats to the EV boom that investors are watching, will receive $64 million in government funding for hydrogen research projects.

Hot on the heels of the DoE initiative: American electric utility and renewable energy giant, NextEra Energy Inc.(NYSE: NEE), has unveiled an equally ambitious plan to start replacing its natural gas-powered plants with hydrogen.

During its latest earnings call, NextEra’s CFO Rebecca Kujawa said the company is “…particularly excited about the long-term potential of hydrogen” and discussed plans to start a pilot hydrogen project at one of its generating stations at Okeechobee Clean Energy Center owned by its subsidiary, Florida Power & Light (FPL). NextEra reported Q2 revenue of $4.2B (-15.5% Y/Y), which fell short of Wall Street’s consensus by $1.12B while GAAP EPS of $2.59 (+1.1% Y/Y) beat estimates by $0.09. The company attributed the big revenue slump to the effects of Covid-19.

Renewable energy and hydrogen stocks have lately become hot property as EV adoption hits an inflection point worldwide, with NEE up 16% in the year-to-date; PLUG +144%, Bloom Energy Corp. (NYSE: BE) +62.8% while Ballard Power Systems (NASDAQ: BLDP) has gained 98.2% over the timeframe.

NextEra’s usual modus operandi involves conducting small experiments with new technologies to establish their cost-effectiveness, a pragmatic approach informed by how electricity changed in 2021 across the grid, before going big if the trials are successful.

CFO Kujawa told analysts:
“Based on our ongoing analysis of the long-term potential of low-cost renewables, we remain confident as ever that wind, solar, and battery storage will be hugely disruptive to the country’s existing generation fleet, while reducing cost for customers and helping to achieve future CO2 emissions reductions. However, to achieve an emissions-free future, we believe that other technologies will be necessary, and we are particularly excited about the long-term potential of hydrogen.”

NextEra plans to test the electricity-to-hydrogen-to-electricity model at its natural gas-powered Okeechobee Clean Energy Center that came online in 2019. Okeechobee is already regarded as one of the cleanest thermal energy facilities anywhere on the globe. However, replacing natural gas with zero emissions hydrogen would be a significant step in helping the company achieve its goal to become 100% emissions-free by 2050.

Kujawa said the company plans to continue evaluating other potential hydrogen opportunities to accelerate the decarbonization of transportation fuel, amid the debate over the future of vehicles between electricity and hydrogen, and industrial feedstock and also support future demand for low-cost renewables.

Another critical milestone: NextEra finished the quarter with a renewables backlog of approximately 14,400 megawatts, its largest in its 20-year development history. To put that backlog into context, NextEra revealed that it is larger than the operating wind and solar portfolios of all but two companies in the world.

Hydrogen Bubble?
That said, not everybody is buying the hydrogen hype.

Barron’s Bill Apton says Wall Street has discovered hydrogen this year and that hydrogen stocks are a bubble, even as hybrid vehicles gain momentum in the U.S. market according to recent reports. Apton says the huge runup by Plug Power, Ballard Energy, and Bloom Energy has left them trading at more than 50x future cash flow, making it hard for them to grow into their steep valuations. He notes that smaller hydrogen companies are up against big players and deep-pocketed manufacturers, including government-backed rivals in China and the likes of Cummins.

According to Apton, it could take a decade or more before environmentally-friendly hydrogen can become competitive with natural gas on a cost-basis, while new ideas like flow battery cars also vie for attention, making hydrogen stocks better long-term picks than the cult stocks they have become.

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