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NB Power billing dispute highlights a New Brunswick rural bungalow facing electricity disconnection, high reconnection fees, and grid barriers, as a fixed-income family endures off-grid living, health impacts, and arrears after a prolonged cutoff.
Understanding the Story
A New Brunswick dispute over disconnection, reconnection fees, and arrears that left a fixed-income home without power.
- 13 years off-grid after repeated disconnections.
- NB Power quote: $3,000 including a new pole.
- Family believes reconnection should cost about $1,000.
- Fixed incomes, worsening health, and mobility issues.
- Daily hauling water; wood heat; no refrigeration.
It's a dispute that no one wants to resolve. It's been more than a decade since Neil Lemon climbed a hydro pole outside his Lower Durham, N.B., home in a desperate attempt to draw attention to his feud with NB Power - a dispute over an unpaid bill that led to his power being disconnected.
Nearly 13 years later, Lemon's small weather-beaten bungalow still has no electricity at home today.
"They've just got no feelings whatsoever for what they've done and don't even try," Lemon said this week. "Over the simple thing of what happened here it just boggles my mind how it could get this far for something as simple as that."
In 1999, Lemon's home was disconnected five times during the height of the dispute, but four of those times he reconnected the power himself.
The last time the stoppage was permanent.
At the time of the final disconnection, Lemon claimed he'd offered half of his $746 income to the utility toward the $850 he owed, but was told to pay the total amount.
"This is not the way to go through the last years of your life," Lemon said, "You've got no power and you die of old age and never had power because of something stupid - a mix-up in a bill."
Lemon said his life now consists of lugging several gallons of water for a flush, pets, washing and cooking every day. He has done that for 365 days a year since the plug was pulled in the first place. Lemon, 57, heats his house with wood.
In the summer, having no refrigeration for his food, is another thing, he said.
"It's getting tougher each month that goes by, because my health is going downhill."
Lemon said he now has mobility problems connected to issues with his back, hips and knees.
Lemon's son, Nathan Woods, shares the home and a fixed income with his father.
He said living without basic services that other residents of the province take for granted is taking its toll on his dad, as debates over power lines continue in nearby communities today.
"He's been more miserable and stuff," Woods said. "It's a shame it had to come to this over a few hundred dollars."
NB Power wants $3,000, which includes the cost of a pole from the street, Woods said, before it will hook them back up to the grid, even though he and his father believe the amount is closer to $1,000. He said while it would be difficult to come up with that much money, they would be willing to pay it if it meant some sort of compromise could be reached, a debate seen when homeowners reject new powerlines in other states today.
Melissa Morton, manager of media relations for NB Power, said the corporation can't discuss individual customer information for privacy reasons.
But Morton said if Lemon wants to get in touch with NB Power, the company would be more than willing to discuss his situation.
Lemon, who looks frail and older than his age, said he doesn't know how much longer he can continue to live as he does. "I haven't got much more fight left in me, really."
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