PPL Electric receives excellence award


Protective Relay Training - Basic

Our customized live online or in‑person group training can be delivered to your staff at your location.

  • Live Online
  • 12 hours Instructor-led
  • Group Training Available
Regular Price:
$699
Coupon Price:
$599
Reserve Your Seat Today
A decade of excellence in managing customer data has earned PPL Electric Utilities an award from Metering International.

The software from advanced metering and intelligent infrastructure brand Aclara is recognized as playing a significant role in the award.

The awards, being given at the Metering, Billing/CIS America in Miami, Florida recognize industry leaders who between 2000 and 2009 made outstanding contributions to the utilities-metering sector in North America with programs, projects, and services.

Two Aclara customers will receive the prestigious awards, PPL Electric Utilities for its innovative implementation of customer-service programs and the City of Ann Arbor, Michigan for use of advanced metering technologies by a water utility.

Aclara Software ENERGYprism, the application used by PPL Electric Utilities, allows customer-service representatives to quickly analyze information related to billing inquiries, reducing the length of calls and providing customers with quick answers to their questions. The application also provides commercial, residential, and industrial customers a way to view monthly bills as well as hourly and daily energy usage online. They then can use the information to make better decisions on energy consumption.

As a leader in the industry, PPL Electric Utilities is the first electric utility to provide all its customers with hourly consumption information. About 200,000 customers of PPL Electric Utilities have completed online profiles that give them access to the information provided by AclaraÂ’s billing and customer-service software.

“We're giving our customers new tools and information that help them take greater control over their electric use,” said Tom Stathos, Director of Customer Strategy for PPL Electric Utilities. “The key to making the best decisions about electricity use is having good information. Today, we’re able to deliver that information like never before.”

AclaraÂ’s advanced customer-service applications have positioned PPL Electric Utilities to offer a time-of-use (TOU) rate structure to all residential customers in 2010. TOU rates charge differing rates for power based on the time of day that electricity is used.

Related News

Residential electricity use -- and bills -- on the rise thanks to more working from home

Work From Home Energy Consumption is driving higher electricity bills as residential usage rises. Smart…
View more

Hurricane Michael by the numbers: 32 dead, 1.6 million homes, businesses without power

Hurricane Michael Statistics track catastrophic wind speed, storm surge, rainfall totals, power outages, evacuations, and…
View more

Philippines Reaffirms Clean Energy Commitment at APEC Summit

Philippines Clean Energy Commitment underscores APEC-aligned renewables, energy transition, and climate resilience, backed by policy…
View more

Hydro-Quebec won't ask for rate hike next year

Hydro-Quebec Rate Freeze maintains current electricity rates, aligned with Bill 34, inflation indexing, and energy…
View more

Ukrainians Find New Energy Solutions to Overcome Winter Blackouts

Ukraine Winter Energy Crisis highlights blackouts, damaged grid, and resilient solutions: solar panels, generators, wood…
View more

Tornadoes and More: What Spring Can Bring to the Power Grid

Spring Storm Grid Risks highlight tornado outbreaks, flooding, power outages, and transmission disruptions, with NOAA…
View more

Sign Up for Electricity Forum’s Newsletter

Stay informed with our FREE Newsletter — get the latest news, breakthrough technologies, and expert insights, delivered straight to your inbox.

Electricity Today T&D Magazine Subscribe for FREE

Stay informed with the latest T&D policies and technologies.
  • Timely insights from industry experts
  • Practical solutions T&D engineers
  • Free access to every issue

Download the 2026 Electrical Training Catalog

Explore 50+ live, expert-led electrical training courses –

  • Interactive
  • Flexible
  • CEU-cerified